BMW of Jackson

Adam was able to get Ike in quick and took care of the problem. He was professional, courteous and kept me in loop during the repair problem. He was professional, courteous and kept me in loop during the repair More

Came early and they serviced my car. Service advisor kept me updated on the status of my vehicle. Unfortunately they didn't completely inspect my other concern which was to inspect my air intake filters me updated on the status of my vehicle. Unfortunately they didn't completely inspect my other concern which was to inspect my air intake filters More

I always get excellent service at Herrin Gear: friendly staff:welcomed greeting when enter service area ,knowledgeable, attentive technician! Offer amenities Check out process with ease staff:welcomed greeting when enter service area ,knowledgeable, attentive technician! Offer amenities Check out process with ease More

Service Department The Service Personnel were great (Josh and the mechanic)! They are the best! They will contact you to ensure service was satisfied. Great work guys! The Service Personnel were great (Josh and the mechanic)! They are the best! They will contact you to ensure service was satisfied. Great work guys! More

Quality Care My service rep is always very efficient and aware of what each customer is getting done. He makes sure that the work is done in a timely manner as wel My service rep is always very efficient and aware of what each customer is getting done. He makes sure that the work is done in a timely manner as well. More

Speedy service I was very pleased with the time it took for my vehicle to be service. The service was quick and with great customer service. I highly recommend BMW a I was very pleased with the time it took for my vehicle to be service. The service was quick and with great customer service. I highly recommend BMW and their service Dept for your needs. More

My car was pulling to the right so I scheduled my appointment for wheel alignment. Josh handled my car at drop off and Adam handled everything and had my car ready when I got there at 4:00. appointment for wheel alignment. Josh handled my car at drop off and Adam handled everything and had my car ready when I got there at 4:00. More

Awful!!! Nightmare!!! It always takes over 3 hours. Oil change? 3 hours. Tire rotation? 3 hours. Anything? 3 hours. Not sure what the issue is but I hate this place. Took m It always takes over 3 hours. Oil change? 3 hours. Tire rotation? 3 hours. Anything? 3 hours. Not sure what the issue is but I hate this place. Took my car in for an ignition coil. Turns out the said all needed to be changed. I figured they know what's best so I agreed. Big mistake. Spent $800. No loaner bc it's not CPO. Following month radiator goes out. They want upward of $4000 to fix it!! Advice? Never get repairs here. They have ALWAYS found me a new problem each time I have been there. This place sucks!!! More

Bad maintenance service I come here to replace 4 new tires, they give me two front tires different from two rear tires, they spend 2-3hours for only replace tires! Also i req I come here to replace 4 new tires, they give me two front tires different from two rear tires, they spend 2-3hours for only replace tires! Also i reqired wheel alignment, they are so unprofessional, after the alignment, my car even worse than before, they spend another 2 hours for this. The service staff told me the front control arm should be replaced. After 2 weeks, i go to another bmw delaer near gulfport, they did another wheel alignment and much better than before and they told me the control arm is not necessary to replace. The overall service quality is much better and quicker than the dealer in Jackson. I will never go there again. More

Exceeding expectations Just purchased a 530i and the dealership was so professional. My experience with Kiffy, Randy and finance manager exceeding all experiences in the Just purchased a 530i and the dealership was so professional. My experience with Kiffy, Randy and finance manager exceeding all experiences in the past at other dealerships. My first BMW and I loved it. It is truly the ultimate driving machine hands down. More