BMW of Houston North - Service Center

If I am being real, and even in asking myself for a true evaluation of this visit, it was a good experience, but compared to what? Let me explain: I am not sure what good service is these days, what I wou evaluation of this visit, it was a good experience, but compared to what? Let me explain: I am not sure what good service is these days, what I would expect, is never what I receive and even in this case it was just good enough. Kevyn was mad cool, but nothing about the visit was extraordinary, except perhaps the way the manager actually came out and greeted me. And you know he's the manager, as the entire interaction with him and his demeanor, even the words he chose to speak, is what I would have expected from BMW and their people (again not that I did not get professional service, etc., but the interactions were drastically different from MGR and the people he manages.) And excuse me for saying this, but I just think that's the world we live in with so many of the younger generation entering the work force. They just do not know how to work and are ok with just the bare minimum (not a knock on my man Kevyn, I liked him a lot). But the experiences nowadays everywhere are very different than how us "older" generation folks are and try to provide. But enough about that, I was satisfied overall, will return, and don't have anything negative to say. More

I have purchased and sold a number of vehicles from AutoNation. Any issues we ran into were handled quickly and professionally. I always recommend that my friends and family include AutoNation dealersh AutoNation. Any issues we ran into were handled quickly and professionally. I always recommend that my friends and family include AutoNation dealerships in their vehicle search. We prefer them over any other dealership because of their excellent facilities and respectful staff. Scheduling repairs is fast and easy as well! More

The dealership is always nice and clean ! The service is outstanding! My service was outstanding! Even the finance service was awesome definitely will recommend family and friends! And defin The service is outstanding! My service was outstanding! Even the finance service was awesome definitely will recommend family and friends! And definitely will continue to come to that location!! Happy customer!! More

I have not had many good things to say about the service department in the past (arrogance, lack of responding to client issues or comments, etc.), but, I was extremely pleased with my service advisor and t department in the past (arrogance, lack of responding to client issues or comments, etc.), but, I was extremely pleased with my service advisor and the work done at the last visit More

My last experience here was terrible, really bad and I vowed never to go back again. However, I had a slow puncture and needed it fixed quickly. The experience was totally different, a huge shout out to A vowed never to go back again. However, I had a slow puncture and needed it fixed quickly. The experience was totally different, a huge shout out to Adrian who took a customer first approach and really helped me out in the most efficient way. Its guys like this who make the difference, I will now be going back and asking for him specifically next time. More

Super job on Maintenance. Have always taken my vehicle to this dealer. Repairs all handled promptly and the video under the vehicle really helped to show the issue. Jordan Have always taken my vehicle to this dealer. Repairs all handled promptly and the video under the vehicle really helped to show the issue. Jordan Gautreaux, service writer was a great communicator and even offered to stay late if I were running late to pick up my vehicle. Great Job BMW North More

The service was great! They listened to what was told them that was going on with my car and checked it out. The problem was fixed and I left a happy customer. They listened to what was told them that was going on with my car and checked it out. The problem was fixed and I left a happy customer. More

All was Good Service Advisor Deryck was Good. My Car was cleaned when i picked up And I needed a Shuttle. it was prompt on taking and picking me back up My Car was cleaned when i picked up And I needed a Shuttle. it was prompt on taking and picking me back up More

Everything was perfect. Serviced my car and was able to get BMW genius to answer a few questions I had about navigation. Serviced my car and was able to get BMW genius to answer a few questions I had about navigation. More

Jordan made my service appointment very convenient and easy. Thank you Jordan, I look forward to working with you again. easy. Thank you Jordan, I look forward to working with you again. More