BMW of Houston North - Service Center

The service was excellent and everything that needed to be done was done. My service advisor, Jason, was knowable, answered all my questions and handled the recall plus additional items that I needed take be done was done. My service advisor, Jason, was knowable, answered all my questions and handled the recall plus additional items that I needed taken care of. More

Dealership is clean and they have free water, snacks, and wi-fi plus they fixed my problem. Can’t complain. wi-fi plus they fixed my problem. Can’t complain. More

I was delighted to learn that my previous advisor Cassey had returned. My experience in January with the assigned advisor was terrible, so I requested any other advisor when I was due to return. I drive f had returned. My experience in January with the assigned advisor was terrible, so I requested any other advisor when I was due to return. I drive further to BMW of North Houston for the service experience. Welcome back Cassey! More

All items raised were addressed. Clean comfortable waiting area. Many thanks Eric. See you at next service. Clean comfortable waiting area. Many thanks Eric. See you at next service. More

My air conditioner was out. My car was just out of warranty so I was prepared for a costly repair. Adrian at BMW Houston North worked with BMW and got them to help with the co My car was just out of warranty so I was prepared for a costly repair. Adrian at BMW Houston North worked with BMW and got them to help with the cost. They went above and beyond to help me out. I cannot thank them enough. By the way, my AC is working great just in time for the hot summer. Thanks to the service team! More

Deryck did very good job and easy communication with him. He is nice advisor. Thanks He is nice advisor. Thanks More

The process in there was fast and easy, everyone’s so helpful and the prices are reasonable! helpful and the prices are reasonable! More

Cassie was amazing and informative real time. I appreciate timely responses . I give the service department 5 stars! I appreciate timely responses . I give the service department 5 stars! More

Service advisor was Professional, thorough, and polite. The dealership was short on staff. The dealership overall was Clean and welcoming. The dealership was short on staff. The dealership overall was Clean and welcoming. More

The dealership people are very nice my advisor Adrian Ornelan was a very pleasant person to work with Ornelan was a very pleasant person to work with More