BMW of Houston North - Service Center

I generally use advantage BMW for all of my services I needed to get oil change and inspection done before end of this month and couldn’t get downtown, so i made appointment at this facility. My only com needed to get oil change and inspection done before end of this month and couldn’t get downtown, so i made appointment at this facility. My only complaint was, if i call to schedule inspection and spend my time to get there, at least give me the courtesy of telling me that the inspection machine isn’t working when o call to schedule. You obviously know that it wasn’t working when you had me drive all the way up there. Such a waste of my time. After getting oil changed, i had to drive to some rinky dink inspection place where a high school kid messes with my car. I goto dealerships specifically to avoid that. Like i said, not mad, just wildly inconvenienced My service guy was awesome. I give him 5 stars. It wasn’t his fault, it was schedulers. More

My service advisor Adrian has always gone above and beyond to help me with all of my vehicle questions and concerns. I am truly very happy each time I go to BMW Houston North. The employees Joe, Josh a beyond to help me with all of my vehicle questions and concerns. I am truly very happy each time I go to BMW Houston North. The employees Joe, Josh and Tyler are also always very kind and helpful. All in all a spectacular team! More

Just wanted to give a shout out to my service advisor Craig R. Gave me some great advise, checked on some issues that needed addressing. The service was timely and I also got back a very clean car - than Craig R. Gave me some great advise, checked on some issues that needed addressing. The service was timely and I also got back a very clean car - thanks to the washing folks too! More

The waiting facilities are nice, comfortable, and clean. Refreshments are provided to make the wait comfortable as well. My car was well maintained, fresh wash as well. My service agent was friendly and kno Refreshments are provided to make the wait comfortable as well. My car was well maintained, fresh wash as well. My service agent was friendly and knowledgeable. More

Great experience dealing with an unscheduled maintenance issue with my X7. BMW Roadside service responded quickly, and the management at BMW North expedited the necessary repair all while keeping me in the issue with my X7. BMW Roadside service responded quickly, and the management at BMW North expedited the necessary repair all while keeping me in the loop. My service rep was professional and gave a detailed recap when I arrived to pick up the vehicle. More

The hospitality was great. Offered me water and a ride back to my residence until service was over. Offered me water and a ride back to my residence until service was over. More

The experience was a smooth process every thing was taken care of plus more that needed care of plus more that needed More

The service writer has anger issues and in my opinion needs more training on dealing with customers. He was rude and made me feel I didn’t have the right to ask any questions and spoke to me embarrassing needs more training on dealing with customers. He was rude and made me feel I didn’t have the right to ask any questions and spoke to me embarrassingly in front of other customers. He refused to give me time to read his written responses of the work needed for my 430i. When I questioned his reasoning with the mechanic> he raised his voice against me with his mouth quivering in anger which made the situation very uncomfortable between me and the mechanic which the mechanic had to pause in his explanation of the repairs needed for my vehicle. I left feeling humiliated and that my business is not welcome there and I’m considering speaking to a attorney. I have find some other company to repair my vehicle and if he’s allowed to continue with that behavior—I’m sure it will show up in the numbers. More

Anthony took care of M4. Fast friendly knowledgeable service. Everything was taken care of with no problems.. Fast friendly knowledgeable service. Everything was taken care of with no problems.. More

Took my car to the dealer because of a nail in the rear tire. Replaced the tire fairly quickly for a walk in and for less than their original estimate. Everyone was very nice. tire. Replaced the tire fairly quickly for a walk in and for less than their original estimate. Everyone was very nice. More