BMW of Houston North - Service Center

Best experience I have had with BMW- Thank you Jason! I came in and got my car serviced I loved the service video and text updates. Really good customer service. Definitely making this my service dealer. I came in and got my car serviced I loved the service video and text updates. Really good customer service. Definitely making this my service dealer. More

I take my X-5 to the dealership for all maintenance and I'm always pleased with the friendliness. They also do a good job of keeping me updated and trying to minimize my time waiting. I'm always pleased with the friendliness. They also do a good job of keeping me updated and trying to minimize my time waiting. More

I have nothing but great things to say about this dealership. The customer service is excellent and the staff that I have worked with go above and beyond for customer satisfaction. Khalid Bynoe in sa dealership. The customer service is excellent and the staff that I have worked with go above and beyond for customer satisfaction. Khalid Bynoe in sales is the man. I have referred friends and colleagues to him and they have bought cars and come away with nothing but the best things to say about the experience. Hamza in the parts department is the man to talk too about your cars. The first time I met Hamza I was very impressed to the point that I had no words. This man loves cars and he has a passion for them. He genuinely cares about how you want your car to look, or feel, and he is always willing to help achieve the goal you want for your car. Khalid and Hamza’s work ethic is unparalleled. Bonnie in the service department provided excellent customer service for me on my last visit. BMW Houston North is a great dealership. I have been to other dealerships in Houston such as the Woodlands, Advantage Downtown, and Momentum Southwest and walked away disappointed. BMW of Houston North is the place to buy and have your car serviced and repaired. More

Very attentive and sat down with me to explain the work scope. There were no surprises. Deryck was amazing. I will be taking my car back there again. scope. There were no surprises. Deryck was amazing. I will be taking my car back there again. More

I made an appt for my brakes to get looked at for some squeaking—I brought it in at my scheduled appt day/time which was a Wed. They had it all of Wednesday and Thursday before I heard from them on Frida squeaking—I brought it in at my scheduled appt day/time which was a Wed. They had it all of Wednesday and Thursday before I heard from them on Friday stating they hadn’t even looked at it yet due to a backup in the shop. I ended up just going to get it with no service done at all because it was just going to sit over the weekend as well. They were apologetic which I appreciate but why did they make my appt on that day if they were so backed up? Why not call me before to let me know they were that backed up? For it to just sit for two days for some brakes is just crazy to me and then not even let me know until it’s sat for 2 days with nothing done to it the Friday before the weekend? Also I wish they would have mentioned they didn’t have loaner cars or that I would have to sit and wait an hour for the shuttle. Over all just a very bad experience and I can’t recommend. More

Service department is great they got car ready the time they promised Deryck is my service advisor he is great to deal with. they promised Deryck is my service advisor he is great to deal with. More

Staff was extremely helpful and courteous and managed to accommodate my needs. Manager James went above and beyond accommodate my needs. Manager James went above and beyond More

Good attention but a bit delayed in getting car back to me , took too long to check with insurance coverage. me , took too long to check with insurance coverage. More

Nice dealership. I was disappointed there were no loaner cars. Overall the dealership was ok. I was disappointed there were no loaner cars. Overall the dealership was ok. More

Great service and attentive advisors every visit. Great communication of the services needed and performed, Great communication of the services needed and performed, More