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BMW of Houston North - Service Center

Houston, TX

4.8
571 Reviews

571 Reviews of BMW of Houston North - Service Center

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November 23, 2023

Deryck helped me with all my vehicle needs! Very professional and respectful. Process was quick and easy! No complaints here! More

by Humza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deryck Haytasingh
Nov 25, 2023 -

BMW of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2023

Everything was upfront. ..expected wait time, cost. What services were being done and they were friendly More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael canrera
Nov 25, 2023 -

BMW of Houston North responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

This is the second time I have been in to have work done at bmw of Houston north. They have to disappoint. They are very friendly, helpful and keep you informed of everything done. They are very upfront. I More

by coldfire369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 23, 2023 -

BMW of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

My advisor was helpful and very knowledgeable and accommodating. Listen to my wishes. Time was as expected and the job was done on time. I would rate service as excellent. More

by wjkelly1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 23, 2023 -

BMW of Houston North responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 17, 2023

I dropped off my X3 for an oil change and alignment. I was greeted promptly by my service advisor Adrian. He arranged a shuttle valet for me back to my home while my car was serviced. Later when I picke More

by ashwinjuneja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Nov 21, 2023 -

BMW of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 17, 2023

The service team is always professional and efficient. They are sincerely interested in my experience and how they can make my service visits even better. It is because of advisors like Jordan and Casse More

by kmoffett001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan, Cassey
Nov 21, 2023 -

BMW of Houston North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Houston North! Drive safe, and we'll see you on the road.

November 16, 2023

Dereck , my service representative was very thorough & very polite, also very professional. Terrain, my shuttle driver could not have been more polite. He was an excellent driver. Overall my service ew More

by P Damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck, Terrian
Nov 19, 2023 -

BMW of Houston North responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2023

I hate the new Updated waiting area . .. the repeated .. over and over requests for a review ... so .. here is your review... horrible ... horrible ... horrible ... More

by nhemph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know, don't know and don't care
Nov 19, 2023 -

BMW of Houston North responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8901 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

November 13, 2023

Always the best possible customer service. My service provider is one of the best - I would recommend this branch to anyone with a BMW More

by Tracey Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Monroe, Derek and Daniel
Nov 15, 2023 -

BMW of Houston North responded

Hi Tracey, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of BMW of Houston North and we hope to be of service again in the future.

November 09, 2023

The service center accepted my vehicle immediately and performed all the service required . Deryck was very professional , courteous , and my car was delivered clean. More

by lillie.m.poullard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deryck
Nov 13, 2023 -

BMW of Houston North responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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