BMW of Houston North

"GOD SENT" From the time we got out of our car until the time we got into a new car Benny (salesman) was there. He greeted us with a friendly smile and gave us t From the time we got out of our car until the time we got into a new car Benny (salesman) was there. He greeted us with a friendly smile and gave us time to look around. The minute we turned to look for him he was Benny on the spot.We explained our situation and was unsure we would be able to get the car we wanted.Benny stated he would do everything he could without wasting our time.Benny came threw like Bruce Lee kicking xxx everywhere.When God sends someone your way to help you excuse my french but you want them to kick xxx like Benny did but wait there's more, then Benny introduce us to Ben Chiu (finance manager) he also congratulated and greeted us with a friendly smile. Like Benny, Ben played a big part in making this experience stressed free.When going to a dealership and being treated the way we were we call it God Sent People.Thank you Benny and Ben for all you've done.. More

careful on extended waranty/finance manager Advice: Please read terms and conditions before sign up. i bought a Pre-owned 328i series BMW and a finance manager told me below . 1. he would Advice: Please read terms and conditions before sign up. i bought a Pre-owned 328i series BMW and a finance manager told me below . 1. he would sell the car only if i take loan with them . 2. And also he told me that purchased extended warranty would be refund based on the miles/years driven . 3.in addition to that, he told install Lojack and insurance would go down by 10$ every month . i took loan with high interest even with good credit score .later i shifted to other banks . i came to know while selling the car that extended warranty [ 4000 + 2000] . here 2000 is non-refundable even the car sold after one month of purchase . non refundable /transferable on lo-jack . this was not told to me while purchase on Lojack More

I got ripped off Took my 2008 550i the car has 70k miles. When accelerate engine would hesitate. Would feel some small to medium shaking before it would take off. Was Took my 2008 550i the car has 70k miles. When accelerate engine would hesitate. Would feel some small to medium shaking before it would take off. Was very annoying so after the only mechanic i trust could not find the problem. I had no choice but to take it to a BMW dealer, yes not my favorite place apart from their outrageous rates. After four days they said it was the eccentric shaft (worn down) for that they had to remove valve cover and go in, Parts and labor $3,200 dealer also suggested replacing levers since we already had the engine open. I checked with my trusted mechanic he said yes that would be a good idea. So I gave dealer the go ahead. After completing the job they said they test drove my car to make sure the issue was resolved and that it was as good as new. I pick up the car and as soon as get on a major street I step on it and still felt some slight hesitation and shaking minor but still there. I would say it was 90% better. But After paying $3,200 you expect it to be perfect not almost perfect. Called the dealer to tell them but since I needed the car I would bring it back next week. Ok I bring the car back, the Forman and I go for a ride so he can experience first hand the hesitation and shaking. Three days later and after they supposedly did all kinds of test they said it's most likely the other eccentric shaft thats also worn out, Would not know for sure until they go in and check it out. But just doing that would be $900 for labor and a total of $2,800 parts and labor if it turns out to be the eccentric shaft. I thought I would go get a second opinion so I said no thanks. Next day I pick up my car and after 10 minutes on the freeway car starts loosing power. I try to accelerate but its not responding at all. I make it to an exit pull over put the car on park and starts shaking like a junk car. I restart the car the shaking stops so I take off again. I soon notice that the car's original hesitation and shaking problem is back and WORSE than the original first time I brought the car for service. I take the car back to the dealer and told them I expect my car to be at least in the same condition I brought it in. After a few more days they call to say it's nothing they did wrong and just insisted that the car needs to have a second eccentric shaft replaced. Bottom line I brought them the car for a second time for the same original problem. Only now was less severe now I get it back in MUCH WORSE condition than when I brought it in the first time. Exact same problem goes in to their shop and comes out in worse condition just like that, just like magic. And they take no responsibility for it. Now I'm out $3,200 and my car in is in worse condition than when I first brought it in for service at BMW of Houston North thanks for nothing. This is the reason I avoided dealers and only go to them as a last option, but they keep on disappointing. I have never trusted dealers I had way to many bad experiences and obviously very expensive ones. Most people think just because its the dealer you can trust them ja!! they are the biggest rip off. I will say some or actually now day's it feels more like most are thieves because they charge for parts they don't even replace, jobs they never even complete. I'm a business owner but its common cense that most big operations charge much more for their services and products. Dealers have major overhead and charge customers double or as much as triple compared to smaller shops. That's why they have so called service advisors who's main job is not to give you good service it's to sell you as much as they can. Again use common cense it's mainly a commission earning job and on top of all this when they can't even fix your car right they take no responsibility they just wan't to keep on charging to take the time to look into what they did wrong. More

Worst Dealership Experience Too many things to even write. If you notice on YELP on the internet it indicates 75 reviews did not recommend this dealership. Bought an x3 from Be Too many things to even write. If you notice on YELP on the internet it indicates 75 reviews did not recommend this dealership. Bought an x3 from Benny 1.5 years ago. It's been in the shop NINE times. He sold us a lemon. The Service Department is full of lies, shotty work and will give you lip service. So many negative things about this whole organization. Do your research and homework on these folks before purchasing from them. More

Bought a re-certified same year car, I had a moldy smell the same day! Told my sales person about, took the car in for them to take a look at it, but all they did was to clean the AC system and tell me that the same day! Told my sales person about, took the car in for them to take a look at it, but all they did was to clean the AC system and tell me that it is "normal" to have this smell and that it happens in all models! They blatantly lied to me when they said they have never heard of this issue before. I did a 10 minute google search with "bmw ac smell", I came across hundreds of posts from people having the same problem, dating as far back as 2002 (11 years ago)! BMW even acknowledged on the owner's message board that they are aware of it and working on a fix back in 2006. The dealership told me today that this issue is NOT covered under any BMW warranty-even though I purchased an additional 5 years from them. They lie, don't take responsibility and do a very poor job overall. I would NEVER buy another BMW, especially not from the BMW of Houston North. More

My salesperson was very thorough and genuine. Stacey Abney met all of my expectations. She made my experience very enjoyable. She was very knowledgeable and informative. I will reccomend her to all of Abney met all of my expectations. She made my experience very enjoyable. She was very knowledgeable and informative. I will reccomend her to all of my friends for future purchases. More

THE SERVICE IS OUTSTANDING AND THE EMPLOYEE SUCCEEDED OUR EXPECTATIONS!!!!! GREAT CAR AND GREAT PEOPLE, THE SELLER WAS VERY EXPLICIT WHEN HE EXPLAINED ALL THE CAR FEATURES AND MADE SURE WE UNDERSTOOD EVERYTH EXPECTATIONS!!!!! GREAT CAR AND GREAT PEOPLE, THE SELLER WAS VERY EXPLICIT WHEN HE EXPLAINED ALL THE CAR FEATURES AND MADE SURE WE UNDERSTOOD EVERYTHING HE SAID. More

Hannelore is great to deal with no pressure, she gives you the same respect whether you are buying an M5 or a 328. She is responsive via email and phone, and would deal with Hannelore with no hesitation you the same respect whether you are buying an M5 or a 328. She is responsive via email and phone, and would deal with Hannelore with no hesitation. I hope to deal with Hannelore for many years to come. More

Great sale from beginning to end. Customer service was second to none. Purchased this vehicle for my youngest daughter and she is over joyed. Thanks guys. second to none. Purchased this vehicle for my youngest daughter and she is over joyed. Thanks guys. More

I enjoyed my time there and everyone was very helpful. Got what I wanted plus more, the sales rep was very polite and nice. A little taken back by the strictness but definately worth it. Got what I wanted plus more, the sales rep was very polite and nice. A little taken back by the strictness but definately worth it. More