BMW of Houston North

Worst experience with any service dept in my life Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Tara the service manager. my family has 3 bmws and well never take them back here. The Woodlans BMW service dept. Reps. are way above these clowns at Houston North. More

Ruined brand new wheels on my M3 Took the m3 for wheel balancing and alignment. Told them not to wash the car. They did it any way. They use harsh chemicals on the brand new wheels Took the m3 for wheel balancing and alignment. Told them not to wash the car. They did it any way. They use harsh chemicals on the brand new wheels. The wheels have permanent stains and which is to be gunmetal gray and now black with water spot like stained. Very upset and they ate taking their sweat time to figure out what went wrong. More

Service Great experience. I can't say enough great things about Tyler W. I'm always well taken care of with promptly greeting me and contacting me with estima Great experience. I can't say enough great things about Tyler W. I'm always well taken care of with promptly greeting me and contacting me with estimates. He is awesome with explaining what is wrong with the car and how it will be taken care of. The dealership in the Woodlands is actually closer but I go to North Houston because of the great service Tyler provides. More

Worst experience ever, don't ever take your vehicle here. This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the sérvice This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the sérvice advisor informed me that they charge $180.00 for diagnostics. I have an extended warranty on my car, so they said that the warranty company will offset the diagnostic fee if a repair is needed. They arraganged a loaner car for me to use, so i left my x5 with them. I was promised that I will be given an update the same afternoon with regards to the status of my car. I waited for an update the whole day and nothing, not a phone call. I have to be the one to call them so i can get an update, when they kept promising they will call me. I waited for a week for the parts to arrive and repairs to be completed. So finally Eric Cabargo the service advisor, called me after a week and said that the repair is complete but their technician needs to drive it for a day to make sure no leak will happen. They added 50 miles to my car for test drive? Really? 50 miles? Then i got a phone call a day after from Eric, the cooling fan broke apart on the way back to the dealership so another repair needs to be done. On top of that they said that there is something wrong with the left rear suspension. That they need to replace the left rear spring. And since the engine light came on, the oxygen sensor needs to be replace and that the extended warranty does not cover this repair. So it took me another week and this time $1600.00 more to complete the repair. Since i have plans to talk to the warranty company, i gave a go signal for the repairs. After an additional 5 days i was able to finally get my car, after settling the due amount. As i was driving out of their drop off area, i noticed that the windshîed has a crack from one side of the glass to the other. I immediately brought it to their attention and they don't have an explanation for it. So now i am waiting for another week to have the windshield repaired!!!! To add insult to injury, this so called service advisor told me that he could have let me drove off their lot with a cracked windshiled but he did not. What the FREAKING xxxx?! Had i did not saw it i will drive off with a damaged windshield! He did not see it, not even the technician or their freaking driver! And i need to be thankful? I have other bad dealings with BMW of North Houston, the reason i keep taking it back to them is because my extended warranty is affiliated with them. While you all still have a chance do not ever take your car here! Join the class action law suit to teach these company a lesson. More

If anyone is interested in class action law suit please text On August 20, 2015, I Janice Bonton and Dexter Cearsar took my BMW 530I to BMW OF HOUSTON NORTH at 17730-I45 North, Houston, Texas 77090 because while On August 20, 2015, I Janice Bonton and Dexter Cearsar took my BMW 530I to BMW OF HOUSTON NORTH at 17730-I45 North, Houston, Texas 77090 because while driving the car check engine light comes on. The Service Advisory was Facundo and Robert Chollett the Service Drive Manger. The BMW 530I belong to myself Janice Bonton. On August 20, 2015, we verbalized that I wanted a diagnostic test done to find out what was wrong with the 2004 BMWi 530i. I, Janice Bonton ask how much does a diagnostic test cost? Mr. said “$180.00.” I asked “does it tell everything work with car”? Mr. Facundo “it will show all repairs needed.” I left my vehicle at the BMW of North Houston North. I said times two “Please call me before any repairs take place. Mr. Facundo called Dexter Ceasar my fiancé. Dexter told him to call me. Mr. Facundo call and Dexter “Good News” “It just your hose” “It will cost about $300.00” Dexter told Facundo to call me Janice Bonton. Facundo called and verbalized “the hose need to be replaced”. The technician also recommended your six spark plugs need changing. I Janice Bonton told BMW staff to only repair the hose. Dealership staff called back saying. After test driving the car the found another leak at the plastic coolant pipe from the rear or the thermostat to the heater hose. I became very upset because I need my car and knew I was being scammed. The dear ship staff should have test drove after fixing the hose. I told them to go ahead and fix it, but I wanted all old parts back. The technician/Facundo assured me they would give me all parts replaced, but they did not. They did not give me my hose that replaced. They only put plastic coolant pipe back. They kept my car from August 24, 2004 to September 2, 2015 they did not offer me a lender car. On September 2, 2015 arriving to pick up my car I told Mr.Robert Chollet I know they took advantage of me. I made it clear that I wanted all paper work in my name because it was my car. I also asked for about 30 other documents reference my car. It was the computer printout of service render. He refused to give me any and all documents that I signed. I asked times two, but He only gave me three documents. I let him know “I paid over $1600 dollar and I want all documents” he would not even give me the computer printout from the diagnostic testing. I was very upset and left. Upon attempting to leave the dear ship, before getting out the drive way, my window dropped. It was broken. I drove right back to the garage. I immediately spoke with the Mr. Robert Cohollett. He said “technician is gone for the day”. “You will have leave your car here.” “I will have the technician look at it again in the morning.” Upon returning Robert Chollett said “the left front window regulator failed and recommend replacing it. I explain I know I was taken advantage of and was not going to give them another dime and left. I took car on one other occasion and let Robert Chollett know my car was doing the very same thing, but when the car is at a stopping motion. The car ran like a motor cycle. I asked if they left something loose. He said “we recommend you to change your spark plugs”. “They need replacing”. I became distort again. Because I knew he was lying for fact and over charged me. I told him I know I did not need no spark plugs and why didn’t they put all repaired parts in my car. Mr Robert CholletI said “You can see the hose is new.” I asked “where is the part” He couldn’t answer. I told him plan to take action because I paid over 2100 to change spark plugs September 23, 2014. He said “Why you didn’t tell me they are still under warranty”. I said “why would I tell you”. You are just scamming me for more money”. When I get some money I plan on taking action. He refuse to give me documents. I told him I never received the computer generated copy of the diagnostic. I told him my car is running worst with the same problem after paying over $1600 As of today I have not received any documents as requested nor have the dealership repaired my vehicle. I have spoken with three attorneys’. I am currently looking for an attorney that will start a class action suit to repair vehicles, pay for rental car and lost wages from work. I am trying to get as many customers that feel they have been scammed. To all whom are interested; please text Janice Bonton at 28 18915859. I would like for everyone to have copies of complaints that I can forward to a selected attorney. I am going to file the BBB and the Texas Attorney General another and any other formal complaint agency regarding BMW of Houston North service department. I will also be writing a review regarding your service department and its scamming service and lack of attention to detail, fraud and shady repair work. More

Just tried to get info at their online chat without success Found a car at cars.com I was interested in. Cars.com showed that chat for BMW of Houston North was online. I contacted them, asked whether I could se Found a car at cars.com I was interested in. Cars.com showed that chat for BMW of Houston North was online. I contacted them, asked whether I could send someone in Houston to have the car checked out by an independent mechanic. This is a simple question and a simple request. The chat person did not know the answer but wanted my phone number and/or email to forward on to a rep. So chat is just a method of trolling to get information about possible buyers. Don't trust these people. More

Extremely frustrated and appalled Since BMW of Houston North has wasted enough of my time and money, I will simply post the email I sent the dealership manager Mr. Lozmack - I have yet Since BMW of Houston North has wasted enough of my time and money, I will simply post the email I sent the dealership manager Mr. Lozmack - I have yet to receive any response. Mr. Lozmack, As I continued to receive drivetrain malfunction errors after BMW of North Houston conducted the N63 "Customer Care" Service, I took my vehicle to another BMW dealership. I was both extremely frustrated and appalled with what I was told. Your service department did not reprogram my vehicle as per the procedure from SI B11 16 14 outlined in the N63 Engine Customer Care Package Evaluation released to all BMW service departments dated April 2015. I have filed another formal complaint with BMW of North America regarding your service department and will be calling AutoNation customer service today. I will also be writing a review regarding your service department and its atrocious service and lack of attention to detail. As there is now a class action law suit against BMW regarding the N63 vehicles, I will also be contacting the Texas State Attorney Generals Office and will file a formal complaint for fraud and faulty repair work. If you care to respond to this email; I would like an answer as to why my vehicle was not reprogrammed as required by BMW after N63 service was conducted on my vehicle. I would also like to know why when I brought my vehicle back the second time, this was not caught. Your service department had two opportunities to properly service my vehicle. At this point, I have no trust or faith in BMW of North Houston as I now believe the fuel pump did not need to be replaced. I believe you have incompetent technicians that obviously should not be working on customers vehicles. Your service department simply treated the symptoms and did not properly diagnosed the issue. The BMW dealership I took my vehicle to identified the reprogramming issue within three hours of having my vehicle. Once again, BMW of North Houston has wasted my time and money. More

BMW and AutoNation partner to offer streamlined car buying WOW! What an easy process for buying a car! I reserved the car that I wanted, was contacted immediately by Mohammed Ali my salesman who was amazing, t WOW! What an easy process for buying a car! I reserved the car that I wanted, was contacted immediately by Mohammed Ali my salesman who was amazing, then was contacted by Cecilio Flores my finance manager, and we had all the necessary steps taken care of before I even arrived at the dealership! It took less than 1 hour to arrive, test drive, sign the papers, and shake the hand of both these gentlemen. Tell you friends! The revolution of auto buying has arrived!! More

Wonderful Experience Mohammed was a fantastic salesman. Buying a car has never been such an easy and pleasant experience. And my husband and I have bought a number of BM Mohammed was a fantastic salesman. Buying a car has never been such an easy and pleasant experience. And my husband and I have bought a number of BMW's! He was able the find the very car I wanted right away and was really up front and quick with getting the "numbers" right away. He was very knowledgeable about the cars and really seemed to anticipate the questions I was going to ask . And to top it all off, he delivered the car to my home and went over all the features. What service. I can say just as many great things about Ben Chiu, finance manager. He was so helpful and pleasant. He was very patient in explaining all the financial details. I will certainly return to BMW North and, hopefully, work with Mohammed and Ben when I buy my next car. More

Good Experience Bought a brand new car within 24 hours. I had done my homework which helped. The salesman, Mohammad, was helpful and made a good counteroffer which Bought a brand new car within 24 hours. I had done my homework which helped. The salesman, Mohammad, was helpful and made a good counteroffer which accelerated the transaction process. He took good care of me and I would recommend him. The finance manager, Ben, was professional and easy to deal with. Overall a good experience. More