BMW of Houston North

poor customer service by Jeremy Gold and Steve Cook my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husba my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husband gets there and 2-3 hours after Jeremy Gold is telling my husband there was an error and our part was never ordered in the first place. I don't understand how someone can confirm the part is in then when he gets there its not there, something doesn't add up. my husband had to miss work to take the vehicle in. this type of service is unacceptable and highly unprofessional. I called and made a complaint to Steve Cook on Saturday November 11th (which is when the incident took place) and I'm still awaiting his call back. we also found out there are also 2 more recalls with the car so a total of 3. Im so disappointed Im still awaiting a phone call back from Steve Cook, since Saturday I have called back twice and each time he can't take my call he supposedly would call me back. This is so RIDICULOUS this is very poor customer service. I would be contacting Bmw corporate. Toyota's dealership has 100% better service. Im looking into purchasing another vehicle definitely having doubts about BMW. More

Best experience I have been a customer of BMW Houston North since 2010 and I have always been treated professionally and with care and attention. I recently lost my 5 I have been a customer of BMW Houston North since 2010 and I have always been treated professionally and with care and attention. I recently lost my 535i to Hurricane Harvey. Traumatized and devastated at being forced to get another vehicle, the staff made the experience wonderful. I'm grateful to the team that help put me back in my new ride. Thanks to Steve, TJ and Miranda. More

Snubbed! My Lexus ES was flooded during Hurricane Harvey. So Yes we are looking to purchase, not window shop. We asked the receptionist for a sales rep.....wai My Lexus ES was flooded during Hurricane Harvey. So Yes we are looking to purchase, not window shop. We asked the receptionist for a sales rep.....waiting....asked again....waiting and still no response. We then walked outside to look at a X5. A sales rep then showed up to tell us the car is not available and he is s currently working on a deal for this car. Then he proceeded to move the car! Still no salesperson for us. I guess we did not "look" like we wanted to buy. We plan to travel to Sewell BMW in Dallas for service we deserve. More

Poor dealership, staff, and experience (full details) Do not ever buy or lease a car from BMW of Houston North. My experience with them this week was horrible. I talked with the sales manager and we agree Do not ever buy or lease a car from BMW of Houston North. My experience with them this week was horrible. I talked with the sales manager and we agreed on a price for a car and that I would be leasing it. Upon seeing the lease details, I noticed several mistakes: They overcharged me on tax by $200. They were adamant it was correct, but they were proven wrong when they conceded and fixed the issue. Further, I noticed that they were going to make me pay an additional $1,600 upfront as a cash “down payment” on the lease for no reason, thereby charging me more than the agreed upon price of the car. Then, upon talking to their finance department, I noticed that they were going to charge me additional interest (money factor). BMW sets the rate at 3.62% (0.00151 x 2400) and they were going to charge me almost 1.00% more, despite having excellent credit. They wanted to make more money off the financing in addition to the sales price, and this was unacceptable to me. Perhaps to someone who is un-sophisticated in finance, all of this garbage would work. However, with over 10 years in the investment industry and as a manager of my own hedge fund, this is insulting to me. I asked them one more time to address all of these issues and to send me a copy of the lease contract to review. As of right now, they have not responded, or are intentionally ignoring me. The people that I worked with who were involved are: Barbara Angelopoulos (sales manager), Ed Steinberg (client advisor), Steven Cook (sales director), and Nick Butuc (general manager). In addition, there were two other finance department representatives whose names I unfortunately do not recall. Please avoid working with this group of people and the dealership in the future. At best, the members of BMW of Houston North are incompetent, un-communicative, and passive-aggressive. At worst, they are liars with no moral or ethical compass and are unaccountable for their actions. They poorly reflect the values and reputation of the BMW brand. Han More

Poor work ethic,liars, ruined my car Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fi Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fix it. Also recommended work that was just done at another bmw location. Poor service, don't do there. Liars not professional! More

Bad job Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department More

Great sales support and test drive experience As a first time lease candidate, I had a lot of questions after my test drive experience. The experience went smoothly and all of my questions were an As a first time lease candidate, I had a lot of questions after my test drive experience. The experience went smoothly and all of my questions were answered. The sales experience and test drive was great, thanks to Daniel Guevara. Daniel did a good job at going over the features of the models I looked at and explained all of the items included. When it came to negotiate a final price, Daniel took all of my comments effectively and made me a great offer. Daniel was polite, professional, and a joy to work with on this deal. Even though the dealership was under construction, they did a great job to make customers and potential customers feel at ease. It was an overall great experience, far better than what I encountered at Momentum. More

2017 M4 Competition I bought my 2017 M4 from Florida. The transaction went smoothly and the car arrived as advertised. I signed all the paperwork at an Autonation in FL I bought my 2017 M4 from Florida. The transaction went smoothly and the car arrived as advertised. I signed all the paperwork at an Autonation in FL and transaction was very easy. More

Great experience This is the first BMW I've ever bought and the process was so much easier than any other car purchases in the past. I will definitely recommend this d This is the first BMW I've ever bought and the process was so much easier than any other car purchases in the past. I will definitely recommend this dealership to anyone looking to purchase a BMW More

Oscar to the rescue. This guy always goes above and beyond the call of duty to make things right.......He the reason we drive pass two other dealers to go to North Houston This guy always goes above and beyond the call of duty to make things right.......He the reason we drive pass two other dealers to go to North Houston BMW. ......Thanks Oscar More