BMW of Houston North

I originally saw the 2007 Mini Cooper I wanted to purchase on E-Bay so I dealt mostly with the internet sales representative from BMW of North Houston. I was pleased with the fact that I didn't get purchase on E-Bay so I dealt mostly with the internet sales representative from BMW of North Houston. I was pleased with the fact that I didn't get moved around to other sales people or "closers." I made my bid on E-bay and followed up with her for the final sale. Outstanding service from the moment we walked in the door. The test drive was a pleasant experience with no hard selling tactics - just an informative session while I drove basically as long as I desired. The used Mini Cooper we purchased was delivered extremely clean and with a full tank of gas and to date, have had no problems with it. Everything was explained in detail to us regarding the purchase and the automobile we purchased. I thought the final price was very fair. Would come back again! More

He failed to tell me that the car that I drove an hour to see was sold the day before. On top of that, he was with someone else when I arrived for out "appointment" and when I asked for a quote on a differen see was sold the day before. On top of that, he was with someone else when I arrived for out "appointment" and when I asked for a quote on a different car, he straight out told me that he can't offer me much because if I dont buy it then someone else would...I will never go back there...went straight to momentum and got the deal I wanted. More

Everytime I take my BMW X3 in for service, I am treated very poorly. For the love of god, why can't they just do their jobs correctly! I'm not even going to detail all the problems I have had with them so very poorly. For the love of god, why can't they just do their jobs correctly! I'm not even going to detail all the problems I have had with them so far, all I will say is that the employees of BMW Houston North are all incompetent jerks!! I don't blame the mechanics so much [occasionally it is their fault], but it's mainly the service writers or "clients advisors" that are the ones to blame. They treat me like crap, always screw something up on my car or order the wrong part, they take all day to do a simple project and the LIE to me when they screw up!! My husband is a mechanic, you can't lie to me about cars!! I'm never going back to BMW North again after tomorrow. I went today to get a simple interior cover replaced [after waiting 2 months for them to order the part and trying to contact them about it for a month and a half] and I sit there for an hour before they tell me they ordered the wrong part, and then I sit for another 30 minutes before I finally get my car!! My mechanic husband says nothing takes 30 minutes to do after they figured out they had the wrong part, but of course BMW had tons of excuses lined up! They have this AMAZING warranty, but their service is so awful that it's not even worth the warranty! I don't know if it's just me that they treat like crap, or if it's just my client advisor that's an idiot, but I'm never going back and I'm calling their corporate office to complain about my experiences! BMW North obviously does not value me, my opinion, or my business. I would not recommend them to ANYONE! More

Priced the z4 3.0si I wanted on the web and figured out what lease I wanted too. Went in, met with the very friendly and helpful sales guy (no pressure, very unusual), booked the deal, got the car. No ha what lease I wanted too. Went in, met with the very friendly and helpful sales guy (no pressure, very unusual), booked the deal, got the car. No hassles at all. No sleazy attempts to add little hidden costs like I've had at every Toyota or American dealership in town. No "vehicle protection policy" that is just a bottle of goop in the glove compartment or a number on the glass for $500! No attempt to change the rates at the last minute... nothing... just a perfect sales experience. They actually expedited the car for me since I would be leaving town for a while so my wife could have it before we left. They arranged a great job on the tinting for us (after the sale, at which time they also went over all the BMW Assist with my wife). This is the best buying experience we have ever had. If the car itself is as good, we will be hooked on BMW and this dealership. If you are buying new and want a good experience without all the tricks and hassles, this is the right place. Note I also tried Advantage and Momentum. They were very sleazy and only wanted to sell what they had on the lot. Once they realized I wanted a car that they did not have in stock, they were quite rude... although I still get their spam e-mail all the time... argh! Give Lee a call, he is a great guy! More

I am 25 and I bought my first CAR, Nissan Altima, from BMW of Houston North. I saw the deal on the internet through automation.com. I came from college station TX to the BMW dealership at Houston with gre BMW of Houston North. I saw the deal on the internet through automation.com. I came from college station TX to the BMW dealership at Houston with great hopes. But I am sorry to say that I am extremely disappointed by the services given to me. Here are the reasons for my disappointment.<br><br>1. I did not expect a dealership likes of BMW not to get the battery of the car changed. The moment I took it out from the dealership after I bought it (9 pm at night), the car stopped working because the battery was old and it didn’t pick up the load. So till 12 pm at night, I was stuck on the road trying to get the car fixed (bought 2 hours back). Note(Thanks to Mr. Taber the sales representative for fixing it) but he should have been responsible enough not to give me the car from the dealership at the first place, specially after knowing that I came from a place 100 miles from Houston and was driving back the same night.<br><br>2. Even though the service department recommended, that the serpentine belt of the car be changed (it costs 14$ and service charge is 70$ all over US), and the wheels rotated on the CAR (service worth 30$ all over US). This service was not done on the car. I got it fixed it after I bought it.<br><br>3. The manager of USED CAR never ever answers his phone. He doesn’t even have the courtesy of returning a message left by a customer. He is extremely arrogant; this is no way to treat your customer. I understand I bought a used car and will have some wear and tear, but such small works should not have been denied. That was extremely cheap.<br><br>4. Even before I bought the car, the manager of used car had promised to me that I will get a detailed description of the work done on the car the next morning. Off-course after I bought the car I got that 3 and a ½ weeks latter. I kept calling no one had the courtesy not even Mr. Taber to keep me updated on why there was a delay and Mr. <br><br>For sure this might be my first car, but not my Last, there are miles to go....But thanks to the COLD attitude of the management and some cheap decisions again by the management I am not coming back ever. Also my recommendations to my Family and Friends will be negative. <br><br>A note to all the managers there...Please sit down and think you spend so much on marketing, and ads. and you forgot your basics....I am 25 right now I am a student, but I m coming to Houston this May, joining Toshiba International Corporation. You guys are an expert in case studies, I don’t have to do it for you. I will never ever be able to forget my first experience of buying a car. <br><br>This is my humble request, please in the future don’t do such mistreatment to a customer. <br><br><br> More

Mr Garcia briefly talked to me and my wife on Saturday, June 26. This being our first time actually initiating contact with your dealership made us want to ask as many questions as possible considering all June 26. This being our first time actually initiating contact with your dealership made us want to ask as many questions as possible considering all financial options. Mr. Garcia proclaimed himself the financial "guru" and proceeded to give us a few estimates according to financial information we provided him. His estimates were shockingly high and this prompted my wife and I to say to Mr. Garcia that we would have to consider other options as far as car models were concerned. Mr. Garcia then extended his business card to us, and then retracted stating that he believed it was a waste of his time and that he would probably not see us again. This made me and my wife very uncomfortable, as Mr. Garcia was implying that we were not of BMW ownership "caliber". Big Mistake!!<br>We instead drove straight to Advantage BMW Midtown where we closed on a 2004 325I and were treated like the customers we so eagerly wanted to become. <br>So much for profiling your customers Mr. Garcia!! More

My dad had purchased a car for me and I was along his side the whole time. I just feel that Ed needs some recognition for his outstanding help and knowledge. I had my heart set on a Silver Gray coupe bu side the whole time. I just feel that Ed needs some recognition for his outstanding help and knowledge. I had my heart set on a Silver Gray coupe but my dad forgot to make a deposit when we went on vacation. When my dad got back to purchase a car before school started that particular car was already sold. Ed tried everything he could and searched for cars out of state. Eventually he found a car that was similar and my dad made a purchase. Ed is a great guy =) More

I have a mixed review on my expierience of bringing in my car for service for the first time. I had made an appointment online and after a few minutes a lady immeidiately called me to verify my time and had car for service for the first time. I had made an appointment online and after a few minutes a lady immeidiately called me to verify my time and had reserved a loaner for me. I was very impressed. I brought my car in on Wed May 26. It took no longer than 10 minutes to drop off my car and pick up a loaner. The man at the Enterprise counter took very good care of me. He let me choose which loaner I wanted (I chose the Z4 3.0) I had forgotten my insurance so my dad had to fax it over. He made a copy for the records and made an extra copy for me to have. I thought that was a kind gesture (I just wish I had remembered his name) Well day after day I await the phone call telling me that my car is ready. I waited awhile and finally called them today, June 7 asking if my car was ready. It turns out that it had been ready for awhile. Hours later, i get another phone call asking me to see if anyone had called telling my car was ready. It turns out that my service advisor (David Eagan) had quit and the finally searched through his files and found that my car was ready. I picked it up today and he did a great job. my car felt brand new and they even washed it. The only problem I have was the lenghty waiting period but that gave me time to expierience the Z4 longer and now I am thinking about getting one for my next car. All in all, great service on behalf of Houston North. I have read reviews on Momentum and I feel lucky that I have chose Houston North over any other! More

Exceptional service! As a service advisor, Peter has been nothing less than honest, helpful, and trustful. I can take my BMW to BMW of Houston North knowing that I will not get nickled and dimed to dea been nothing less than honest, helpful, and trustful. I can take my BMW to BMW of Houston North knowing that I will not get nickled and dimed to death as was the case at Momentum BMW in Houston. <br>Great work Peter!<br><br>Greg Palmer<br> More

Hi, Went to this dealer to buy myself a Bimmer.. I must Hi,<br>Went to this dealer to buy myself a Bimmer.. I must say these guys are GOOD.. Steve lee had the patience, enthusiasm and friendliness to take m Hi,<br>Went to this dealer to buy myself a Bimmer.. I must say these guys are GOOD.. Steve lee had the patience, enthusiasm and friendliness to take me around his store.. Amazing salesman !! I strongly recommend them to anyone who doesnt know much about bimmers...<br><br>Good job guys !! keep it up<br><br>mayur More