BMW of Houston North

In July 2009, my husband and I were looking for a new BMW 328 hardtop. We walked in, met with a salesman, told him what we were wanting to test drive, and he dismissed us as if we weren't serious buyers. H 328 hardtop. We walked in, met with a salesman, told him what we were wanting to test drive, and he dismissed us as if we weren't serious buyers. He found some keys to a car, gave them to us, and said "just start clicking the "lock" and "unlock" button until you find it in the lot". Really? Ok. So we go for our test drive, but decide not to buy at this dealer because of the lack of customer service. In August 2009, we find the car I want and drive to College Station to pick it up (excellent customer service, by the way). 1 month into owning my car, I notice my tire pressure is low in one tire. The husband fills the tire up and about a month later it's low again. Around this same time, I managed to get a nail in another tire. So, I take my car in to Houston North get the nail out and since I bought the tire warranty when purchasing the vehicle, it was covered. I had them look at the other tire that was leaking. BMW said yes, there is a slow leak, but they will not cover it. I told them that I had a warranty. They gave me the number of the 3RD PARTY tire warranty company. Guess what.. not covered. BMW refused to cover it and the warranty people wouldn't either. This is all over a period of 4 days. (Day 1, sat there for 6 hours and had me drive home with a patch while they ordered another tire for the one with the nail on it. Day 2, show up at opening for my new tires. They forgot to order them. I go back home. Day 3, go back up in the morning and the tire didn't show up in the morning shipment like it was supposed to. Waited 3 hours before they decided to give me a loaner. Still wasn't ready by the end of day 3. Day 4, go in and the 3rd party warranty company refused to pay for my tire with the leak and I'm out somewhere around $1,000 (had to pay for both tires and they had to reimburse me for the one with the nail). Really excited to pay around $500 for a new tire after purchasing a brand new car). September 2011 - Went in for a routine oil change. They said no longer than an hour. It took 45 minutes for my service advisor, Sandra, to even greet me. After waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left grease on door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already left for the day! Really? You leave while you still have a customer? I complained to the manager and thankfully got new floor mats. 2012 - went to Katy - Millennium West - Great, nice people January 2013 - Need to get my battery checked because it was acting up. Didn't want to wait 3 weeks for the Houston West dealership and Houston North had an opening that day. I take in Friday afternoon, tell them what's going on and that I also need the oil topped off. Marco walks up and says my service advisor Eric was busy, but he'd get my information so I can get on my way. My husband picked me up so I didn't have to take a loaner. Saturday around 12:00 I had yet to hear from anyone. I called 13 times and got a voicemail every time. Finally after calling over and over, I got a hold of the receptionist. I asked for Eric, my advisor. "Eric isn't in today". Great. So, I finally get a hold of Marco. (2pm at this point and they close at 4pm). He looks into my file and sees that a technician put my car on hold so it hasn't even been touched yet. I said I need a loaner because I have to get to work on Monday. Monday I go to pick up my car and they forgot to top of my oil. So, Marco, the service advisor, grabs a bottle of oil, unscrews the cap, and fills it up. This seemed really strange to me, but I just wanted to get out of there. Also, grease on the floor mats again. That made me happy. During all this, my car is parked in the middle of the "garage" and my hood is propped open and I'm standing outside my car and two managers walked by and didn't say hi or ask if I needed help with anything. Customer service at its finest. Please please please go somewhere else if you can! More

I had very nice experience with Mike Watkins as a sales person. Was very easy to talked to him, he had the right answers and everything was very smooth. If you visit BMW Houston North, I highly recommend person. Was very easy to talked to him, he had the right answers and everything was very smooth. If you visit BMW Houston North, I highly recommend to ask for Mike Watkins, he is the best sales person. More

Went to BMW Houston North to check out a pre owned M5. Ben was extremely knowledgable about not only the M series but also the standard series and helped me make a well informed decision on the right mode Ben was extremely knowledgable about not only the M series but also the standard series and helped me make a well informed decision on the right model to buy. All of the people were very prompt (never had to wait more than a few seconds for someone to see if they could help me) and friendly. When the car I was looking at had a problem, the dealer fixed it right away at no cost to me and gave me a discount on future service as a courtesy as well. Carlos in finance also got me a much better APR than I expected and the paperwork went very fast. It was clear to me that these guys are not only honest and fair, but well trained and efficient so the overall experience of buying and servicing a car was fast and effective yet fun. I would definitely come back here for my next car and would recommend these guys to anyone. More

Each time I have used this dealership for service my experience has always been poor. Customer Service and quality of repairs very poor. They don't seem to be too concerned about it either. I have experience has always been poor. Customer Service and quality of repairs very poor. They don't seem to be too concerned about it either. I have emailed several times and completed service surveys requesting to hear from a service manager. The one time I did hear from him he apologized and stated that he was going to have my service advisor call me that day and of course I have never heard from either of them again. More

This time last year I was looking for a new car. My dream car had always been Infinity EX45..i test drove new 2012 Mercedes C Class and 2012 Audi A6. My dad has two BMW's and I thought I should test drive o car had always been Infinity EX45..i test drove new 2012 Mercedes C Class and 2012 Audi A6. My dad has two BMW's and I thought I should test drive one just to apease him. My husband and I stopped by BMW North Houston for the 3rd and final test drive. We were greeted by Anothony Davidson and he was wonderful, especially compared to treatment we got from Mercedes of North Houston. We told him we were looking because I wanted new car but did not necessarily need one. He walked with us thru the lot and we found a cute little 2008 Z4 convertible...which we ourchased. I brought it back about 6 months later to have battery replaced. When i left service area, where i received fantastic treatment and service from Radar Evans my husband was looking at new 2009 hardtop convertible Z4 with Anthony...well, within 6 months I have purchased my 2nd BMW from Anthony...i absolutely love my new car. He is always so helpful, accessible and accommodating. I would highly recommend him, Radar and entire staff at BMW North Houston. I not only consider Anthony my salesman but found call hum a friend. More

This is my 3rd used BMW from them. First time working with Ben, he made it so easy to purchase, and the finance manager was great as well. Very happy customer. with Ben, he made it so easy to purchase, and the finance manager was great as well. Very happy customer. More

Mike Watkins, Did a good job on his sale, just one Mike Watkins, Did a good job on his sale, just one thing I was displease with was they made a major error when assigning the VIN# on the contract a Mike Watkins, Did a good job on his sale, just one thing I was displease with was they made a major error when assigning the VIN# on the contract and I happen to catch the error a few days later after reviewing the paper work. More

I purchased a BMW 335i from this dealership. This is the second vehicle that I purchased from them in the past five years (I purchased a MB C-320 from their sister MB dealership next door). They are probab second vehicle that I purchased from them in the past five years (I purchased a MB C-320 from their sister MB dealership next door). They are probably one of the best dealerships in town. They understand that when buying a high-end vehicle, it is not just about buying a new car, it is about the purchase experience, and they make every effort to make it the best buying experience out there. The salespersons are very professional, cooperative and knowledgeable about their cars. They have a great stock of new and certified pre-owned vehicles, and they take care of every detail on their certified pre-owned to make them look like new. I am delighted with every aspect of my dealing with them. I will definitely go back to them when the times come to buy a new or certified pre-owned vehicle again. More

Great people, great service,thinking about buying another BMW from BMW of Houston North. Their service department was very informative about any service requirements my new buy would need. BMW from BMW of Houston North. Their service department was very informative about any service requirements my new buy would need. More