BMW of Houston North

Worst Dealership Experience Too many things to even write. If you notice on YELP on the internet it indicates 75 reviews did not recommend this dealership. Bought an x3 from Be Too many things to even write. If you notice on YELP on the internet it indicates 75 reviews did not recommend this dealership. Bought an x3 from Benny 1.5 years ago. It's been in the shop NINE times. He sold us a lemon. The Service Department is full of lies, shotty work and will give you lip service. So many negative things about this whole organization. Do your research and homework on these folks before purchasing from them. More

Bought a re-certified same year car, I had a moldy smell the same day! Told my sales person about, took the car in for them to take a look at it, but all they did was to clean the AC system and tell me that the same day! Told my sales person about, took the car in for them to take a look at it, but all they did was to clean the AC system and tell me that it is "normal" to have this smell and that it happens in all models! They blatantly lied to me when they said they have never heard of this issue before. I did a 10 minute google search with "bmw ac smell", I came across hundreds of posts from people having the same problem, dating as far back as 2002 (11 years ago)! BMW even acknowledged on the owner's message board that they are aware of it and working on a fix back in 2006. The dealership told me today that this issue is NOT covered under any BMW warranty-even though I purchased an additional 5 years from them. They lie, don't take responsibility and do a very poor job overall. I would NEVER buy another BMW, especially not from the BMW of Houston North. More

My salesperson was very thorough and genuine. Stacey Abney met all of my expectations. She made my experience very enjoyable. She was very knowledgeable and informative. I will reccomend her to all of Abney met all of my expectations. She made my experience very enjoyable. She was very knowledgeable and informative. I will reccomend her to all of my friends for future purchases. More

THE SERVICE IS OUTSTANDING AND THE EMPLOYEE SUCCEEDED OUR EXPECTATIONS!!!!! GREAT CAR AND GREAT PEOPLE, THE SELLER WAS VERY EXPLICIT WHEN HE EXPLAINED ALL THE CAR FEATURES AND MADE SURE WE UNDERSTOOD EVERYTH EXPECTATIONS!!!!! GREAT CAR AND GREAT PEOPLE, THE SELLER WAS VERY EXPLICIT WHEN HE EXPLAINED ALL THE CAR FEATURES AND MADE SURE WE UNDERSTOOD EVERYTHING HE SAID. More

Hannelore is great to deal with no pressure, she gives you the same respect whether you are buying an M5 or a 328. She is responsive via email and phone, and would deal with Hannelore with no hesitation you the same respect whether you are buying an M5 or a 328. She is responsive via email and phone, and would deal with Hannelore with no hesitation. I hope to deal with Hannelore for many years to come. More

Great sale from beginning to end. Customer service was second to none. Purchased this vehicle for my youngest daughter and she is over joyed. Thanks guys. second to none. Purchased this vehicle for my youngest daughter and she is over joyed. Thanks guys. More

I enjoyed my time there and everyone was very helpful. Got what I wanted plus more, the sales rep was very polite and nice. A little taken back by the strictness but definately worth it. Got what I wanted plus more, the sales rep was very polite and nice. A little taken back by the strictness but definately worth it. More

I initiated my inquiry via the Internet. BMW North Houston responded through an automated reply. Since it was after hours on Friday night, the dealership called on Saturday morning asking if they cou Houston responded through an automated reply. Since it was after hours on Friday night, the dealership called on Saturday morning asking if they could make an appointment for me to test drive the X5 I inquired about. I did go by for the test drive and the salesman, Dieter Lehmann, greeted my wife and me. He was very helpful, friendly and did not apply a "hard sell" approach. Dieter was very knowledeable about the X5 and assisted us with the test drive. The dealership was even willing to match a discount program my company has at a different BMW dealership in Houston. I was very pleased with the price of the X5, but would have liked to get a little more in trade for my Audi Q5. Although, the price and trade were acceptable. When I made the decision to buy the X5, Phyllis was equally knowlegeable, courteous and helpful with the closing documentation. As a result of my experience, I will use this dealership again in the future and would recommend them to my friends. More

It was an easy and relaxed experience evaluating the BMW 335d with a thoroughly informed sales associate. Ben Chiu made our visit a real winning experience. It is rare to encounter such a well prepared sale 335d with a thoroughly informed sales associate. Ben Chiu made our visit a real winning experience. It is rare to encounter such a well prepared salesman. He gets my top rating. More

I had a fantastic buying experience with Hannalore Briggs. She showed me the workings of the car and drove it herself so I can see how it drives before my first test drive! I really appreciated the ef Briggs. She showed me the workings of the car and drove it herself so I can see how it drives before my first test drive! I really appreciated the effort she put in to educate me about the car. I highly recommend Hannalore because she is very experienced and knowledgeable about BMW and her after sales service is unbelievable! More