BMW of Houston North

Car was under warranty, but service advisor had to be reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to charge up the battery. Same battery can be found for less than $120 fully charged. I refused the service, but was charged for diagnostic ($89) plus an additional "miscellaneous" fee which I complained about and they took off without any explanation. In addition, trash left in vehicle (paper floor mat and paper car tag). And, to top it off, they did not even wash the car after both advisors said it would be done. More

I don't know why I continue to come here to get my car serviced. Even if it's just a quick check, expect to wait at least an hour and a half. Currently I am waiting on an oil change that's going to take " serviced. Even if it's just a quick check, expect to wait at least an hour and a half. Currently I am waiting on an oil change that's going to take "at least an hour". The advisor didn't even know I was here waiting for her until 45 minutes after arriving. For a luxury car dealership, they lack customer service. You'd think for the amount of money you're paying for a vehicle that you would get treated better. I got treated better at Toyota! One time I was here, I knew the service was going to take longer, as I had spent the previous day waiting for 4 hours for a part they forgot to order, and they forgot to reserve my loaner car, so I had to wait an extra 2 hours just for that. Then, the part didn't come in on the morning shipment like it was supposed to, so I had to keep the rental car overnight and go back in the morning. That was 3 days of dealing with them. Absolutely ridiculous. Anyway, after waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left greasy all over my door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already LEFT for the day! Really? You leave while you still have a customer??? So, I told (who I think was the manager) and he did the right thing by giving me new floor mats. That was nice. When Sandra, my advisor, called the next day, I made sure to let her know that I will never be taking my car back to that dealership ever again. I will be making the long haul out to Katy or Midtown from now on to get any work done on my car. More

Went in looking to purchase a used BMW. I was completely blown off. I was treated as if I wasnt spending enough money to even deal with me. TJ Rennie is definitely not someone I would recommend dealing with blown off. I was treated as if I wasnt spending enough money to even deal with me. TJ Rennie is definitely not someone I would recommend dealing with in the future and really don't understand how he has a job at BMW. The customer service was absolutely horrific. More

Dropped my 2008 335i off at the dealership on 7/21/2011 due to an engine light. Service Adviser was Allison. All went well at first. She was helpful, kind and good at communicating with me on a daily ba due to an engine light. Service Adviser was Allison. All went well at first. She was helpful, kind and good at communicating with me on a daily basis. After some trouble diagnosing the problem (they replaced the engine valve cover). Hank the Service Manager takes over. He claims the oil servicing wasn't done on time ( first oil change was 2000miles overdue, and second one was overdue 3000 miles: Note the engine oil change recommendation is 15000 miles) the warranty for the engine is null. Of course Hank refuses to provide paperwork, refuses to provide and estimate. He claims the problem are the turbos wastegate actuator or the flapper valve, but that the oiling issue contributed to this failure. Problem is the wastegate actuator is vacuum operated and not related to oil lubrication. Same for the flapper valve. After pointing this out, Hank admitted he didn't know what was actually wrong with the car, but that they would be willing to investigate further at my expense of course. No figures offered. After some digging I saw that BMW offered the car for sale a month before I purchased it (from an independent dealer who bought it at auction) as a CPO car. When I took it in for servicing 2 months ago, I was offered the opportunity to purchase the extended warranty. In other words, BMW was fine with offering extended warranties in March and again in May. I was even told that I could buy the warranty extension up until September of this year. So, BMW acted in full faith of the warranty until they saw the cost go up. DO NOT PATRONIZE THIS PLACE. Cliff Notes: BMW Houston North is falsely denying warranties when repairs get expensive, lying to customers, refusing to document issues, and failing to diagnose problems. More

It's amazing how the same two people that I dealt with (TJ Rennie and Nick Butuc) are the same two undesirables mentioned in one of the posts below mine. To say the least, these two are slimy liars. I h (TJ Rennie and Nick Butuc) are the same two undesirables mentioned in one of the posts below mine. To say the least, these two are slimy liars. I had a horrible experience with this dealership and will never go back there, to either purchase a vehicle, or to have my vehicle serviced. The absolute worst car purchase/service experience I have ever had. The service department is awful. Not only did they take forever to complete simple service issues, but my car was always returned to me fifthy. I gave them several chances to service my vehicle, and as far as I'm concerned they failed miserably. The bottom line is, they just don't care about the quality of their work, and they sure don't care about their customers. After you sign on the dotted line, they forget who you are very quickly. Take it from someone who has been through the wringer with this dealership...don't waste your time there. You will definitely be sorry you did! More

I GAVE MNGMNT MULT CHANCES 2 MAKE FIX ISSUES B4 POSTING REVIEWS. THIS IS DIRECTED ONLY 2 BMW HOUSTON NORTH 1960 & I 45. FYI, I PAID $3200 EXTRA 4 100K MILE WARRANTY.CAR WAS SUPPOSED 2 B COVERED HEAD REVIEWS. THIS IS DIRECTED ONLY 2 BMW HOUSTON NORTH 1960 & I 45. FYI, I PAID $3200 EXTRA 4 100K MILE WARRANTY.CAR WAS SUPPOSED 2 B COVERED HEAD 2 TOE BY WRNTY.THIS DIDNT HAPPEN W BMW HOUSTON NORTH. NOW WRNTY EXPIRED & IM STUCK W PROBLEMS THAT WERE NVR FIXED. BMW'S CLAIM ABOUT $0 OUT OF POCKET 4 THE LIFE OF THE WARRANTY. SCAM! AFTER COMPLAINING MULT TIMES ABOUT EACH 1)MY REAR WINDOW SHADE FAILING 2) MY SUNROOF NOT CLOSING 3) DOOR PANELS POPPING OFF & 4)CAR BATTERY DYING/ SRVC LIGHTS COMING ON...IT TOOK 2 1/2 YRS OF REPEATEDLY TAKING CAR N 4 SERVICE 4 BMW 2 REPLACE WINDOW SHADE..2 1/2 YRS, BMW STILL HASNT FIXED SUNROOF. IM FORCED 2 MANUALLY CLOSE SUNROOF&POP DOOR PANELS BACK ON. THERE EXIST MANYSMALLER xxxxxxOVR LAST 3 YRS W BMW HOUSTON NORTH. MOST HAV BEEN FIXED AFTR 2-3 VISITS. xxxxxxRANGE FRM BAD TRANY, BAD ENGINE PULLIES, BAD DISTRIBTOR, BAD PLUGS & WIRES, ETC (ALL WARRANTIED). EVEN WENT N 4 MY 100K MILE SERVICE APPT. SUPPOSED 2 INC NEW FLUIDS, BRAKES, WINSHIELD WIPERS, COMP DIAG, & ANY OTHR REPAIRS. CAR WENT N W A SQUEAL NEVER FIXED FROM PREVIOUS APPT. AGAIN WASNT FIXED. HAD 2 LEAVE IT WITH THEM AGAIN. 4 MORE DAYS PAST BEFORE ABLE 2 PICK UP. REPAIR WLD HAVE COST ME $400 IF I HADNT INSISTED ON BEING FIXED THEN.AS SOON AS I DROVE AWAY MY BRAKE FLUID & COOLANT SENSORS SHOWED LEVELS LOW...HAD 2 GO 2 WALMART & BUY FLUIDS 2 PUT IN CAR BECAUSE NOT EVEN THAT WAS DONE. I OPENED SUNROOF & TEST...IT WOULDNT CLOSE. MY DOOR PANELS & LIGHT STILL NOT FIXED, ETC. GREATEST PROBLEM STILL HAS NEVER PROPERLY BEEN FIXED & I AM STILL FACED WITH 2 THIS DAY (AND NOW MY WARRANTY HAS EXPIRED). THIS ISSUE IS THAT OF THE KEY LOCK MECHANISM. I WANT 2 CLEAR SOMETHING UP RIGHT AWAY SO THAT BMW CANNOT ISSUE A REBUTTLE WITH THIS CLAIM. THERE IS SOMETHING CALLED COMFORT ACCES ENTRY. CAR ABLE 2 B STARTED WO KEY N IGNITION IF KEY IS WI CERTAIN PROXIMITY OF VEHICLE. MY 325 DIDNT HAV THIS FEATURE. KEY REQUIRED 2B N IGNITION2 RUN. HOWEVER, KEY LOCK MECHANISM BROKEN ALLOWED CAR'S ELECTRICAL SYSTEM 2 REMAIN ON WO DRIVER AWARE (EVERYTHING SUPPOSED 2 AUTO SHUT DOWN WHEN KEY OUT). THUS BATTERY DRAINED WO DRIVER AWARE, & CAUSING SYSTEM FAILURES LIKE PWR STEERING, PWR BRAKES, TRCTN CONT ETC. I REPORTED PROBLEMS NUMEROUS TIMES...BMW TOLD ME IT WAS JUST NEED NEW BATTERY. ISSUES PERSISTED. FINALLY, ISSUES LED DISASTER. WENT 2 CAR AFTER GOLF.USED KEY2 OPEN WINDOWS...WINDOWS STARTED 2 ROLL DWN...BUT STOPPED. CAR WOULDNT START. BATTERY WAS DEAD. CALLED BMW & BMW ROADSIDE ASSIST. WAS TOLD CAR 2 BE PICKED UP & SENT 2 BMW NORTH. CAR WAS NEVER PICKED UP. RECEIVED NEXT MORNING LEFT LATE NITE B4 TELLING ME THEY DECIDED NOT 2 PICK IT UP. WENT TO CAR IMMEDIATELY...CAR VANDALIZED &BURGLARIZED. VRY COSTLY GLASSES, COLOGNES, ETC WERE STOLEN INCLUDING"HUBLOT" WATCH ($11,500.00) TOTAL LOSSES OF DAMAGES AND STOLEN MERCHANDISE OVER $20K I JUMPSTARTED CAR & TOOK 2 BMW NORTH... THEY PUT NEW BATTERY...CHARGED $440 & TOLD ME BATTERY WAS DEAD. I PICKED UP CAR AFTER "REPAIRS". WHEN LEAVING...SAME xxxxxxSTARTED AGAIN W THE NEW BATTERY, SO PULLED KEY OUT TOLD TECH. CAR'S ELECTRICAL SYSTEM REMAINED ON & CAR STILL RUNNING. SHOWED BMW PROB...THEN THEY SAID KEY LOCK MECHANISM WAS BAD. THIS WAS CAUSE OF ALL xxxxxx4 MONTHS BACK. AFTER PAYING MULT DEDUCTS & BATTERY& HUGE $20K LOSS. BMW ADMITTED FAULT N NOT DIAGNOSING PROBLEM & NOT FIXING PROBLEMS. THEY CREDITED ME 4 BATTERY & TOLD ME THEY WLD TRY 2 HELP RECOVER LOSSES. BMW IS COMPARTMENTALIZED. EACH DEPT BLAMED ON OTHER & NONE TOOK FAULT...SO I ATE $20K LOSSES. BMW HOUSTON NORTH 1)NVR FIXED CAR WHILE UNDER WARRANTY2) BMW CHARGED ME 4 MULTIPLE DEDUCTS ON UNNEEDED VISITS BECAUSE FAILURE 2 FIX xxxxxx3) BMW CAUSED $20K LOSS & WOULDNT COVER ANY PART 4)I STILL HAVE SAME xxxxxxW SUNROOF,DOORS, KEY LOCK MECH; & NOW $3200 XTNDED WARRANTY EXPIRED. More

I am an extremely busy professional who travels internationally for business. I bought a Pre-Certified 330 CI to run around the hill country in while in Houston on business. When looking at the ca internationally for business. I bought a Pre-Certified 330 CI to run around the hill country in while in Houston on business. When looking at the car there was a clip broken on the front bumper and a scratch on the trunk. The sales agent TJ Rennie said he would replace the bumper buff the scratch, replace the floor mats, and put new pipe cover. This is why I did not drive the car out. I was told it would be ready the next day by noon. I arrived and the car was not there so they gave me a loaner. No issue to this point. However when I finally did receive the car, the scratch had not been buffed out, the wiper fluid spray did not work, the car was filthy inside, and key remotes did not work. After several back and forths through email, they did take care of the remotes and wiper spray issue at no cost. However after driving the car for less than 6 weeks (which by the I only drive this car on average of once a week)the bumper fell back down and the engine light came on. When I contacted Mr Rennie about bumper clip not being replaced...to let him know the body shop used had not repaired it, then the run around started full tilt. Several back and forth emails then pushed to his boss who never returned emails or a phone message. I confirmed with the Austin dealership the clip was never replaced and there is a leak in the thermostat. Austin BMW included the thermostat repair under the warranty. Advantage and Momemtum BMW in Houston provide excellent service. I gave them ample opportunity to correct the issue and now will have my atoorney try to recoup the expense of the repairs from them. DO NOT BUY OR HAVE YOUR CAR SERVICED BY HOUSTON BMW NORTH... it is not worth the trouble and you cannot believe them. More

Good mechanics, but really bad service advisors. Specially, Travis. Tried to get in contact with him about my car for a week Left voice mails on his phone (he's never at his desk), never called me Specially, Travis. Tried to get in contact with him about my car for a week Left voice mails on his phone (he's never at his desk), never called me back to let me know what's wrong with my car. Picked up my car from them after 2 weeks. I had to drive to the dealership every other day to get an update on my car. This guy Travis should get fired. More

I originally saw the 2007 Mini Cooper I wanted to purchase on E-Bay so I dealt mostly with the internet sales representative from BMW of North Houston. I was pleased with the fact that I didn't get purchase on E-Bay so I dealt mostly with the internet sales representative from BMW of North Houston. I was pleased with the fact that I didn't get moved around to other sales people or "closers." I made my bid on E-bay and followed up with her for the final sale. Outstanding service from the moment we walked in the door. The test drive was a pleasant experience with no hard selling tactics - just an informative session while I drove basically as long as I desired. The used Mini Cooper we purchased was delivered extremely clean and with a full tank of gas and to date, have had no problems with it. Everything was explained in detail to us regarding the purchase and the automobile we purchased. I thought the final price was very fair. Would come back again! More

He failed to tell me that the car that I drove an hour to see was sold the day before. On top of that, he was with someone else when I arrived for out "appointment" and when I asked for a quote on a differen see was sold the day before. On top of that, he was with someone else when I arrived for out "appointment" and when I asked for a quote on a different car, he straight out told me that he can't offer me much because if I dont buy it then someone else would...I will never go back there...went straight to momentum and got the deal I wanted. More