BMW of Houston North

Poor dealership, staff, and experience (full details) Do not ever buy or lease a car from BMW of Houston North. My experience with them this week was horrible. I talked with the sales manager and we agree Do not ever buy or lease a car from BMW of Houston North. My experience with them this week was horrible. I talked with the sales manager and we agreed on a price for a car and that I would be leasing it. Upon seeing the lease details, I noticed several mistakes: They overcharged me on tax by $200. They were adamant it was correct, but they were proven wrong when they conceded and fixed the issue. Further, I noticed that they were going to make me pay an additional $1,600 upfront as a cash “down payment” on the lease for no reason, thereby charging me more than the agreed upon price of the car. Then, upon talking to their finance department, I noticed that they were going to charge me additional interest (money factor). BMW sets the rate at 3.62% (0.00151 x 2400) and they were going to charge me almost 1.00% more, despite having excellent credit. They wanted to make more money off the financing in addition to the sales price, and this was unacceptable to me. Perhaps to someone who is un-sophisticated in finance, all of this garbage would work. However, with over 10 years in the investment industry and as a manager of my own hedge fund, this is insulting to me. I asked them one more time to address all of these issues and to send me a copy of the lease contract to review. As of right now, they have not responded, or are intentionally ignoring me. The people that I worked with who were involved are: Barbara Angelopoulos (sales manager), Ed Steinberg (client advisor), Steven Cook (sales director), and Nick Butuc (general manager). In addition, there were two other finance department representatives whose names I unfortunately do not recall. Please avoid working with this group of people and the dealership in the future. At best, the members of BMW of Houston North are incompetent, un-communicative, and passive-aggressive. At worst, they are liars with no moral or ethical compass and are unaccountable for their actions. They poorly reflect the values and reputation of the BMW brand. Han More

Poor work ethic,liars, ruined my car Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fi Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fix it. Also recommended work that was just done at another bmw location. Poor service, don't do there. Liars not professional! More

Bad job Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department More

Great sales support and test drive experience As a first time lease candidate, I had a lot of questions after my test drive experience. The experience went smoothly and all of my questions were an As a first time lease candidate, I had a lot of questions after my test drive experience. The experience went smoothly and all of my questions were answered. The sales experience and test drive was great, thanks to Daniel Guevara. Daniel did a good job at going over the features of the models I looked at and explained all of the items included. When it came to negotiate a final price, Daniel took all of my comments effectively and made me a great offer. Daniel was polite, professional, and a joy to work with on this deal. Even though the dealership was under construction, they did a great job to make customers and potential customers feel at ease. It was an overall great experience, far better than what I encountered at Momentum. More

2017 M4 Competition I bought my 2017 M4 from Florida. The transaction went smoothly and the car arrived as advertised. I signed all the paperwork at an Autonation in FL I bought my 2017 M4 from Florida. The transaction went smoothly and the car arrived as advertised. I signed all the paperwork at an Autonation in FL and transaction was very easy. More

Great experience This is the first BMW I've ever bought and the process was so much easier than any other car purchases in the past. I will definitely recommend this d This is the first BMW I've ever bought and the process was so much easier than any other car purchases in the past. I will definitely recommend this dealership to anyone looking to purchase a BMW More

Oscar to the rescue. This guy always goes above and beyond the call of duty to make things right.......He the reason we drive pass two other dealers to go to North Houston This guy always goes above and beyond the call of duty to make things right.......He the reason we drive pass two other dealers to go to North Houston BMW. ......Thanks Oscar More

Worst experience with any service dept in my life Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Tara the service manager. my family has 3 bmws and well never take them back here. The Woodlans BMW service dept. Reps. are way above these clowns at Houston North. More

Ruined brand new wheels on my M3 Took the m3 for wheel balancing and alignment. Told them not to wash the car. They did it any way. They use harsh chemicals on the brand new wheels Took the m3 for wheel balancing and alignment. Told them not to wash the car. They did it any way. They use harsh chemicals on the brand new wheels. The wheels have permanent stains and which is to be gunmetal gray and now black with water spot like stained. Very upset and they ate taking their sweat time to figure out what went wrong. More

Service Great experience. I can't say enough great things about Tyler W. I'm always well taken care of with promptly greeting me and contacting me with estima Great experience. I can't say enough great things about Tyler W. I'm always well taken care of with promptly greeting me and contacting me with estimates. He is awesome with explaining what is wrong with the car and how it will be taken care of. The dealership in the Woodlands is actually closer but I go to North Houston because of the great service Tyler provides. More