BMW of Houston North

This is the worst BMW dealership in Houston! I brought my BMW in for repairs with my insurance and they kept going back and forth with my insurance and did not want to work on my car! Added more frustration! BMW in for repairs with my insurance and they kept going back and forth with my insurance and did not want to work on my car! Added more frustration! Added more money for me to get my car removed! I would never buy a car from them and this place is not friendly! More

Service Manager is terrible! My experience was everything except pleasant. I purchased a 2018 540i last year from this location and today ended up stranded in the Houston heat wai My experience was everything except pleasant. I purchased a 2018 540i last year from this location and today ended up stranded in the Houston heat waiting for the BMW Tow rescue team. I called the service dept. to give them a heads up of my unfortunate situation and was in route and would need a loaner. My elderly Father lives in Lake Charles, LA and became ill and unable to drive, but I promised him I would come visit him this FATHER’S DAY weekend because life is so short. I explained this to Tara the service manager on the phone. She is extremely unprofessional, rude, and a terrible representation of BMW. She approached me and said “we can’t give you a loaner because you will take it out of town” with an attitude. Didn’t properly greet me or offer any respect as my children watched. I reminded her that this situation of my 2018 being inoperable was not planned, but refusing me a loaner was unacceptable. She pretty much laughed in my face! I pray she doesn’t ever get treated the way she treated me. I did however get the loaner from someone else in the service center, which I’m thankful for. BMW should do a better job of training “management” on how to handle a stressful situation. I see another complaint in the reviews regarding Tara’s unprofessionalism, which furthermore explains that BMW doesn’t have standard core values for their employees to follow. She chooses to belittle, condescend, and disrespect CUSTOMERS! Once I arrived home I called to speak to anyone higher up to explain what I needed, I was able to speak to Tony who was as helpful as he could’ve been. He attempted to reach out to voice my request to the Dealership Manager, but was unsuccessful. He was told to tell me the service manager denied my request. Of course she did, didn’t surprise me one bit. Not only do I not have my car, I have a loaner that’s parked in my driveway and had to compensate someone to drive me to my Dad’s home. I will never recommend anyone to this dealership especially if they ever have to speak to Tara. Everyone will know my experience! More

Excellent Customer Service in the Service Dept (Jeremy Gold) I had an headlamp issue in which the warranty company I purchased my extended warranty through did not want to cover the cost. Thanks to Jeremy Gold I had an headlamp issue in which the warranty company I purchased my extended warranty through did not want to cover the cost. Thanks to Jeremy Gold and the management staff they were able to review my warranty contract and get me a new headlight installed, provided me a loaner vehicle for the week, while keeping me in the loop constantly as far as the time frame was concerned on my vehicle being completed. Thanks again guys and keep up the good work More

My 7th BMW Just Bought my 7th BMW at BMW of Houston North. Everyone made it special for me starting from Nick to my sales rep Khalid Bynoe. Thank you guys for a Just Bought my 7th BMW at BMW of Houston North. Everyone made it special for me starting from Nick to my sales rep Khalid Bynoe. Thank you guys for a wonderful job! More

Employees are knowledgeable and helpful My husband and I had a very good experience to purchase a new X5 from this dealership. Salesman not push you hard. All employees are professional, kno My husband and I had a very good experience to purchase a new X5 from this dealership. Salesman not push you hard. All employees are professional, knowledgeable and friendly. I have to mention that the customer service is wonderful and very helpful. We definitely recommend this dealership to everyone. More

Amazing When you walk through the doors, you already feel a sense of calm come over you. You feel at home. Everyone acknowledges you with a smile or a hello. When you walk through the doors, you already feel a sense of calm come over you. You feel at home. Everyone acknowledges you with a smile or a hello. Khalid ( our Salesman ) was extremely professional and did everything in his power to find the best possible deal for me. Being my 1st BMW experience, he made me feel so comfortable where others may be nervous. I'd recommend this dealership to any and everyone based on hospitality alone. Thank you all!!! More

What a premium experience! I recently purchased another BMW from BMW Houston North. I had the pleasure working with Steve Cook (sales director). Steve was/is the very best! Very I recently purchased another BMW from BMW Houston North. I had the pleasure working with Steve Cook (sales director). Steve was/is the very best! Very informative. Steve explained all of the features that the M240 CV has in detail. The finance manager Kailey was so nice and made sure I was taken care of in finance. Radar and the service team are always smooth and efficient. Never have any issues or concerns when bringing my vehicle here. The dealership is always clean, and everyone is so prompt to assist you. Thanks again Steve & team for the premium experience! I will for sure return! More

poor customer service by Jeremy Gold and Steve Cook my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husba my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husband gets there and 2-3 hours after Jeremy Gold is telling my husband there was an error and our part was never ordered in the first place. I don't understand how someone can confirm the part is in then when he gets there its not there, something doesn't add up. my husband had to miss work to take the vehicle in. this type of service is unacceptable and highly unprofessional. I called and made a complaint to Steve Cook on Saturday November 11th (which is when the incident took place) and I'm still awaiting his call back. we also found out there are also 2 more recalls with the car so a total of 3. Im so disappointed Im still awaiting a phone call back from Steve Cook, since Saturday I have called back twice and each time he can't take my call he supposedly would call me back. This is so RIDICULOUS this is very poor customer service. I would be contacting Bmw corporate. Toyota's dealership has 100% better service. Im looking into purchasing another vehicle definitely having doubts about BMW. More

Best experience I have been a customer of BMW Houston North since 2010 and I have always been treated professionally and with care and attention. I recently lost my 5 I have been a customer of BMW Houston North since 2010 and I have always been treated professionally and with care and attention. I recently lost my 535i to Hurricane Harvey. Traumatized and devastated at being forced to get another vehicle, the staff made the experience wonderful. I'm grateful to the team that help put me back in my new ride. Thanks to Steve, TJ and Miranda. More

Snubbed! My Lexus ES was flooded during Hurricane Harvey. So Yes we are looking to purchase, not window shop. We asked the receptionist for a sales rep.....wai My Lexus ES was flooded during Hurricane Harvey. So Yes we are looking to purchase, not window shop. We asked the receptionist for a sales rep.....waiting....asked again....waiting and still no response. We then walked outside to look at a X5. A sales rep then showed up to tell us the car is not available and he is s currently working on a deal for this car. Then he proceeded to move the car! Still no salesperson for us. I guess we did not "look" like we wanted to buy. We plan to travel to Sewell BMW in Dallas for service we deserve. More