BMW of Houston North

Went for an oil change estimated time was 1.5-2 hrs. Waited 4 hours Waited 4 hours More

I had to follow up to find out first what was diagnosis and second if vehicle was ready for pickup. Vehicle was there for a week without any calls to me. In person service was prompt and courteous. and second if vehicle was ready for pickup. Vehicle was there for a week without any calls to me. In person service was prompt and courteous. More

I've been driving a BMW for the last 15 years and I will say that at BMW of Houston North, everyone on the staff is friendly and wanting to help you. say that at BMW of Houston North, everyone on the staff is friendly and wanting to help you. More

Service Advisor, Cassey Monroe, was extremely knowledgeable, helpful, and courteous. Her approach led me to have the dealership provide all the the service work including purchasing 4 tires. knowledgeable, helpful, and courteous. Her approach led me to have the dealership provide all the the service work including purchasing 4 tires. More

Wow wow and wow, they had the exact SUV that I was looking for while other dealerships said it would be a 12 week wait. I called and spoke to Randy, who was awesome by the way and I let him know I was looking for while other dealerships said it would be a 12 week wait. I called and spoke to Randy, who was awesome by the way and I let him know I was 4 hours away and wanting to purchase the SUV. He immediately put the car on hold for me he sent me the paperwork via email to get the process started. Once I arrive the staff was is extremely knowledgeable and professional. I would definitely recommend to family and friends. More

Was there for a tire change. Excellent service!!! All the paperwork was done seamlessly. I did not have to wait at all. All in all a great experience. paperwork was done seamlessly. I did not have to wait at all. All in all a great experience. More

Always a good experience. Good sales people (Mark Toups), good service manager (Carla Waddell) and on time service. Annual service. Car was inspected and ready on time. Toups), good service manager (Carla Waddell) and on time service. Annual service. Car was inspected and ready on time. More

I am on my 5th BMW from them, what mainly keeps me coming back not only I LOVE BMWs, but they have the best service department ever, and my service guy Jeremy Gold ALWAYS gets the job done and in great time! back not only I LOVE BMWs, but they have the best service department ever, and my service guy Jeremy Gold ALWAYS gets the job done and in great time! More

Quick scheduling for service. Responses to my questions and additional service for my vehicle were done withou issue or delay. and additional service for my vehicle were done withou issue or delay. More

This service department is by far the best I have ever used. From start to finish. Appointments made easily. Jeremy Gold gives a easy to understand explanation of service needed. Waiting room is clean and used. From start to finish. Appointments made easily. Jeremy Gold gives a easy to understand explanation of service needed. Waiting room is clean and comfortable. Managers, Carla and Derick, come by and ask if anything needed while I wait for my car. This is my 4th BMW. I will continue to buy and service my 2 BMW's at BMW of Houston North. More