BMW of Houston North

The service is not the same, understaffed and dealing with the world wide pandemic. Hopefully BMW can make great improvements in the upcoming new year. with the world wide pandemic. Hopefully BMW can make great improvements in the upcoming new year. More

Fantastic service and competent, knowledgeable personnel that take care of your service needs. Great dealership. that take care of your service needs. Great dealership. More

It was really not about the dealership but the service advisor. Took the vehicle there for 3 warnings suddenly popped up. There was a warning for restraint system, parking assistance and 4 wheel driving s advisor. Took the vehicle there for 3 warnings suddenly popped up. There was a warning for restraint system, parking assistance and 4 wheel driving system. These issues where auto corrected when vehicle was taken there on the next day. I made a terrible mistake when choosing the service advisor. This guy saw some red paint on my tires and quickly made up a story that the vehicle hit so hard on a pavement edge and that’s what caused the problem. I told him clearly that such an impact never happened to my knowledge and warnings popped up suddenly at the time the car was started. He sounded like he is certain this was what happened, talked in a accusatory tone, which made me so guilty and helpless. The next day they found out a problem in the steering column and replaced a part. There were no loaner cars available. I was told loners cannot be scheduled for next few weeks. But when the work prolonged to the next day, suddenly a loaner became available. I was given a shuttle to go home but there was no courtesy to offer a ride to pick up the vehicle. I used my own ride. There was no feeling that you’re getting a service from a luxury car dealership. There was no courteous customer service from this guy. I’ll be careful to pick a service advisor with an American or Hispanic name if I’ve to go back there again. More

We would love to thank Paula for going above and beyond to help us,during this time. to help us,during this time. More

My service advisor, Jeremy Gold, is very professional and attentive. The service technician also prepared a helpful video to explain why my “Service Engine Soon” was on. attentive. The service technician also prepared a helpful video to explain why my “Service Engine Soon” was on. More

Outstanding service no matter what you qualify for. Everyone will make you feel very important and special. When you get a car from this dealership you know you get best value and best customer service Everyone will make you feel very important and special. When you get a car from this dealership you know you get best value and best customer service. Make sure to ask for Chase he is the best. More

People are friendly and professional. The facilities are always clean. I’m always confident in the service they provide. always clean. I’m always confident in the service they provide. More

Was informed, car is clean with NO scratches, when delivered, it came with scratches on the roof. Sent pictures and videos to selling agent, was told, manager will get back, but it has been 2 weeks an delivered, it came with scratches on the roof. Sent pictures and videos to selling agent, was told, manager will get back, but it has been 2 weeks and didn’t hear back from agent or manager. Still waiting for a resolution or a credit so I can go repair the roof More