BMW of Houston North

Recently, I had an issue with the repair of one of my wheel rims repair. Both my Service Advisor, Jeremy, and his manager were immediately engaged in rectifying this problem to both BMW's and my satisfa wheel rims repair. Both my Service Advisor, Jeremy, and his manager were immediately engaged in rectifying this problem to both BMW's and my satisfaction. I continue to be pleased with the professionalism and attention to detail that my Service Advisor and his Manager. This not only pertains to my wife and I as BMW owners, but is clearly visible on how they treat their other clients that I have personally observed. More

From the moment you walk in through the door, you feel welcome. Everyone there is professional, courteous and kind. welcome. Everyone there is professional, courteous and kind. More

The finance manager was great. Shaun was the sales man and didn’t really want to be involved once the deal was closed. Didn’t walk us to our car had to open the garage door ourselv Shaun was the sales man and didn’t really want to be involved once the deal was closed. Didn’t walk us to our car had to open the garage door ourselves it was kinda like once he got the deal he bounced More

Diamond was My service advisor. She gave great customer service. Very professional and friendly. Explained to me about the service that was done on my BMW I will be back soon for a She gave great customer service. Very professional and friendly. Explained to me about the service that was done on my BMW I will be back soon for an oil change. More

Our 2018 X3 needed a scheduled oil change, plus rotate, balance and alignment. Jason was my service advisor and he was helpful with great communication. The service was completed within 6.5 hours (9:30 to balance and alignment. Jason was my service advisor and he was helpful with great communication. The service was completed within 6.5 hours (9:30 to 4:00) and there was also a link to the service technician's video and photo of the service/repairs - first time I have seen a video like that and it was much appreciated. The only downsides were the prices for service and the time required for a courtesy ride home, which included ~30 minute wait and then ~30 minutes drive as I was the second drop-off. More

Great white glove service from the beginning to the end. Khalid was awesome with knowledge and self help and Britney is BMW guru. Thank you again for everything! Khalid was awesome with knowledge and self help and Britney is BMW guru. Thank you again for everything! More

Service advisor was very helpful and communicative. She let me know status several times during my stay. She let me know status several times during my stay. More

Fast ,kind service, no push on anything, would Recommend to anyone to go to Northwest BMW to anyone to go to Northwest BMW More

This was my first experience with this dealership, and they were great!! It began with a lost key, in which Hamza took excellent care of me. Next was the service department where I was in the excellent c they were great!! It began with a lost key, in which Hamza took excellent care of me. Next was the service department where I was in the excellent care of Deryck. He made everthing so easy!! Lastly, I had the pleasure of being driven by Sterling and Quincy when I was taken home and brought picked up when my car was ready. Very impressed with tue level of service! More

Courteous and responsive service, knowledgeable salesperson, good offer on trade, smooth and easy transaction, Highly recommend salesperson, good offer on trade, smooth and easy transaction, Highly recommend More