BMW of Houston North

This would’ve been a pleasant and almost perfect experience buying an X5, but THE MANAGER TRANG NGUYEN RUINED the reputation of this place with her unprofessional behavior. I came in two months ago experience buying an X5, but THE MANAGER TRANG NGUYEN RUINED the reputation of this place with her unprofessional behavior. I came in two months ago to order the car and got all the papers signed, and the deposit paid. Everything was set and all planned out until I came to pick up my car. My contract to buy the vehicle became void, and the pricing and college rebate became inapplicable instantly by Trang, who claimed she was the manager and the boss of the manager who signed the car contract with me. Like any rational and confused customer, I questioned the sudden change of people and why my contract to order and buy the car became void. I shouldn’t explain to a grown adult saying she’s the boss around there what a contract is and that it binds two parties together. If not, then why have the manager and I sign a contract when it does nothing? When I ask to speak to the other manager, John, she says he works for her but refuses to let me see him and let him come and clarify the situation. Trang kept blaming the “miscommunication” on my SA, who has been transparent and details every step of the way, or else how did the car order come through? Trang had TWO MONTHS to call, text, and email me about changing the contract and pricing. As a manager, it is her responsibility to communicate effectively and take charge of problems that arise, but instead, she blames, blames, and blames the lower level/my SA and the other manager who she says “listens to her.” I then ask for her boss, and she doesn’t say anything and refuses to acknowledge that she’s not the boss. She tells us that the cars at the dealership are “her cars,” and she’s in charge around there. Yeah, right, if you own Bayerische Motoren Werke, then you wouldn’t be a sales employee. Plus this is a German-made German brand. It is unfortunate to have such a heritage family brand name have its reputation soiled by a lowly manager that couldn’t act appropriately in a work setting. Her words are probably why she did not get the other manager and the general manager over, or it would’ve ruined her image in front of her coworker and upper management. I have never met such arrogance and unprofessionalism in any premium or luxury car dealership. No sorry or compensation of any kind when I say it is her management and lack of communication problem. Instead, she just turns around and scolds my SA who ended up getting a write up for HER INABILITY TO PERFORM HER JOB DUTIES. I was honestly waiting for her to turn and scold me and then my mom next! That IS NOT what someone in a managerial position should respond, especially in front of customers. I’m sure I’m not the only one there that got second-hand embarrassment from her behavior. No wonder the place wasn't as packed as the Mercedes next door, probably left by her unapologetic and unprofessional behavior! When she walked away (and never came back) I asked my SA for the general manager and my original contract that I signed became valid again, but the manager is still Trang, so I have suspicions that she’s stealing another person’s client. In luxury brand stores, the SA who is assigned to a client makes money from that person’s purchase, not sure of BMW’s sales approach, but I get an itching feeling she’s trying to make extra money by making me pay more and taking me out from another manager. Perhaps if my dad/a man came with us, it would’ve been a different picture. My mom was about to leave the store even though we waited two months for this car. Since we own a BMW X5, we wanted to buy a new one for road trips, otherwise, I would’ve went to its neighboring rival, Mercedes Benz to get a car order done in two weeks! The only star is for my helpful and professional SA Desmond and the other staff members working the reception, snack bar, and accessories shop. Unfortunate for them, I was going to recommend this place to my friends who have been on the search for a new car… terrible business management and customer relationship ruins all the good! More

The dealership was beautiful outstanding No complaints well organized very personal two thumbs up five stars well organized very personal two thumbs up five stars More

Work always done on schedule and never had any quality issues. Service advisors are knowledgeable about their products and don’t seem to up-sellers which I appreciate. issues. Service advisors are knowledgeable about their products and don’t seem to up-sellers which I appreciate. More

Very polite staff amazing service that the reason why we come all the way from Pearland and we are happy come all the way from Pearland and we are happy More

First class experience in the service department. Staff is professional, space to work while you wait, even the coffee bar is pleasing. Staff is professional, space to work while you wait, even the coffee bar is pleasing. More

You will not find a better, more attentive dealership if you're in the market for a new BMW or need one serviced. you're in the market for a new BMW or need one serviced. More

Service writers are attentive, xould explain a bit better as to what is happening with car. Over all, service is good. as to what is happening with car. Over all, service is good. More

My service manager was the best- trustworthy Knowledgeable Applied my coupon using the best one based on needed systems Timely Nice wash after Very good experience Jeremy I believe is Knowledgeable Applied my coupon using the best one based on needed systems Timely Nice wash after Very good experience Jeremy I believe is his name but please be sure to confirm More

I found my service advisor to be very helpful. I was not happy with the repair service itself. Issue was supposedly resolved; however, after driving for another day, the issue returned again. I was not happy with the repair service itself. Issue was supposedly resolved; however, after driving for another day, the issue returned again. More