BMW of Houston North

I brought my car in for service! The next morning it would not start! I had to get it towed! The next morning it would not start! I had to get it towed! More

My experience was wonderful, I made the appointment last week I was in and out on time. They had a driver waiting to take me to work. The service was complete in less time that was quoted. The drive was ex week I was in and out on time. They had a driver waiting to take me to work. The service was complete in less time that was quoted. The drive was excellent he took me to work and came back and picked me up thank you and Cassey Monroe More

After a mistake was made on the initial service, Rader went above and beyond to make up for the problem and guarantee I had a good experience. went above and beyond to make up for the problem and guarantee I had a good experience. More

Good sales team, but worst fiannce team they vll just sell you insurances giving false information and wont even respond once you out of door. sell you insurances giving false information and wont even respond once you out of door. More

I always get treated well at BMW of North Houston. Service is always top notch. Service is always top notch. More

The dealership was great. Bynoe is an excellent salesman. Second time buying from this guy. He stays with you through the entire process Bynoe is an excellent salesman. Second time buying from this guy. He stays with you through the entire process More

If I could give this rating a negative star, I would. I scheduled an oil change at 10:00 AM. While meeting with the service advisor I let him know I would be dropping off the car, and I needed the car to I scheduled an oil change at 10:00 AM. While meeting with the service advisor I let him know I would be dropping off the car, and I needed the car to be complete by 2:00 PM due to another standing obligation. 1:50PM I received a call stating my car was not done better yet had not even made it into the service department. Then, he goes on to state he lost or miss shuffled my paperwork. He tells me he is doing me a favor by offering me a loaner car so I can get to my other obligation. HA! Well anyways, in the drive from where I was located until arriving at the dealership he calls me again. I at the time am VERYYYYYY angry. This is a total wasted day for me—the oil was not changed—now I have to deal with this on Tuesday while at work. Therefore, on the second call, I asked to speak with the general manager. He stated I must first speak to Carla (do not waste your time or energy). She could not understand why I was so angry. The service advisor was total smarty-pants. He stated he messed up oh well. He is offering me a loaner car. I stated well what if you came to my job and I left you sitting in a waiting room for 4 hours. He stated that would not happen because he does not have children. I asked Carla the same thing she stated she has more to worry about than that someone she knows just lost a 3-year-old. None of this had to do with my service. They were just being total smarty-pants with their horrible attitude. NEWS FLASH! Carla nor the service advisor would not have a job if people stop getting service done there. Then, I move along to the general manager (Balal). He is a nice guy. However, his service department is a joke. He asked what he could do to keep my business. I stated he could drive my car to me on Tuesday so we would not have any issues. He stated he could not leave the dealership, but a person top in sales could deliver my car. That did not happen a runner drove my car to me. No one in sales. Then, to make things even better he drove tolls all the way to my location. I would advise taking your car somewhere else. This place is a joke. I never had to spend 2 days fighting with a place for a simple oil change. Oh also, while I was dropping off my car there was a young man there (early 20s) and he was trying to get his mom’s car checked in and a loaner. Someone there told him he could not get the loaner car because he was not 21. Then, he says I am 21 almost 22, and his service advisor said well sir congratulations. I was blown away. More

I changed to this BMW service location specifically for the quality of service we receive. The service professionals along with the service manager, Carla Wadell are always personable while being profess the quality of service we receive. The service professionals along with the service manager, Carla Wadell are always personable while being professional and efficient in getting cars serviced and back to us in a timely manner. More

Customer service was excellent from our advisor to the management with getting us the perfect vehicle in the same day! management with getting us the perfect vehicle in the same day! More

The staff was informative and initiated follow-up and other helpful bits of information. It was a smooth transaction. other helpful bits of information. It was a smooth transaction. More