BMW of Houston North

We were very pleased with our recent service experience with a courtesy vehicle and a final bill as promised! with a courtesy vehicle and a final bill as promised! More

Everything was great Everyone was Awesome Nice very helpful and polite the process was fast helpful and polite the process was fast More

Copy I asked for a 27 point inspection when my vehicle went in for an oil change change since it just hit 100,000 miles. The server advisor said they do the on all vehicles. He said it would take about fo went in for an oil change change since it just hit 100,000 miles. The server advisor said they do the on all vehicles. He said it would take about four hours to complete. I finally called back after six hours and asked for the service advisor that assisted me; when he got on the phone I asked if my car was ready, he said yes it is. So they were not going to call me? When I got there I waited for him they said give him 10 minutes. Then another person came up and gave me my keys. I had to ask if they did the 27 point inspection since they did not give me any paper work. The other service advisor had to get the paperwork. Then I had to ask him for a copy of it when they are supposed to give you the paperwork. Then he did not explain what exactly is wrong with my BMW. I had to call a friend that is a mechanic and ask him what the items on my report meant. He asked me questions on the items and I had to tell him I don’t know. He asked me, did BMW not explain anything to you? I said no, it seems like they wanted me out of there. Then I walked out to get get in my car and it was not there. I asked the service advisor and he said, oh let me go get it from the back. Worse vehicle service I have ever experienced at BMW. More

The dealership was very clean and welcoming. Personnel very friendly. I had a 11 o’clock appointment and I got right in and did not take long to complete the work on my car. Personnel very friendly. I had a 11 o’clock appointment and I got right in and did not take long to complete the work on my car. More

BMW North Houston was great to work with on both my trade and my purchase. I highly recommend them and my purchase advisor Shaun Massiah. They made the process very easy and smooth. and my purchase. I highly recommend them and my purchase advisor Shaun Massiah. They made the process very easy and smooth. More

Great group to work with, from the advisors to the mechanics. I was there for a recall and also for an oil changed, they even mentioned that I had time left according to the car system, but it has bee mechanics. I was there for a recall and also for an oil changed, they even mentioned that I had time left according to the car system, but it has been close to a year, so decided to do 8t at the same time. They algo found a few other things that needed attention and planning to go back very soon to take care of those. More

I had an appointment and was greeted when I arrived. I am over an hour away from the dealership and when the car was inspected they found some other work beside just the oil change. They were able to ta I am over an hour away from the dealership and when the car was inspected they found some other work beside just the oil change. They were able to take care of it for me without making me make another appointment. Thank you More

Radar did a great job of taking care of both cars and keeping me informed. keeping me informed. More

This dealership has been a nightmare to work with. I purchased a pre-owned vehicle that began having issues within the 5 day grace period. I was told the issue would be handled. Communication was horr I purchased a pre-owned vehicle that began having issues within the 5 day grace period. I was told the issue would be handled. Communication was horrible. I was passed around between sales manager and service manager both with differing stories of what was going on with the vehicle. After a week I finally have my vehicle back but there is no proof the check engine issue was actually rectified. Shawn M the sales manager is very stoic with no customer service skills and James the service manager came off as condescending often interrupting me mid sentence with empty promises of getting back at me. More

Herb was Excellent. I came in looking for One kind of car Instead Herb found other car ( which I really wanted) He when above and beyond customer service to make sure I came in looking for One kind of car Instead Herb found other car ( which I really wanted) He when above and beyond customer service to make sure I was happy. There was a little bump from the touch screen needed to be replace which they did no cost to me.. This dealership pays close attention to your needs and really work with you from start to drive out... I Highly recommend them and if you go make sure you go to HERB. He is awesome!! More