BMW of Houston North

I have not had many good things to say about the service department in the past (arrogance, lack of responding to client issues or comments, etc.), but, I was extremely pleased with my service advisor and t department in the past (arrogance, lack of responding to client issues or comments, etc.), but, I was extremely pleased with my service advisor and the work done at the last visit More

My last experience here was terrible, really bad and I vowed never to go back again. However, I had a slow puncture and needed it fixed quickly. The experience was totally different, a huge shout out to A vowed never to go back again. However, I had a slow puncture and needed it fixed quickly. The experience was totally different, a huge shout out to Adrian who took a customer first approach and really helped me out in the most efficient way. Its guys like this who make the difference, I will now be going back and asking for him specifically next time. More

When I walk in the BMW north Hoiston, I was surprised to see thing changes. There are many new young faces with enthusiastic to help. The old “ I don’t care attitude was gone”. I saw Jame came out smily see thing changes. There are many new young faces with enthusiastic to help. The old “ I don’t care attitude was gone”. I saw Jame came out smily greeted me. I know later at the time he was running as a shuttle person to pick me up from him to get the fixed car, that he is a new chief. Now I feel like this new administration is good and make me feel happy to visit again . You are on the right tract and soon you will surplus Lexus in services. More

Service was awesome. Everything was explained about the vehicle and the financing. It was a very smooth experience. Everything was explained about the vehicle and the financing. It was a very smooth experience. More

Great car buying experience. I have never had a car buying experience that was as thorough and efficient as this one. I will definitely come back for my next vehicle. I have never had a car buying experience that was as thorough and efficient as this one. I will definitely come back for my next vehicle. More

I want to thank you for being such an amazing person for taking the time to meet with me and the generosity of the purchase of the car. I highly recommend you as a top seller. Thank you , I really apprecia taking the time to meet with me and the generosity of the purchase of the car. I highly recommend you as a top seller. Thank you , I really appreciate it! I love my vehicle ~ More

Highly recommended. Especially Trang Nguyen & Danh Pham. They are the best! We definitely come back and refer friends & family Especially Trang Nguyen & Danh Pham. They are the best! We definitely come back and refer friends & family More

Super job on Maintenance. Have always taken my vehicle to this dealer. Repairs all handled promptly and the video under the vehicle really helped to show the issue. Jordan Have always taken my vehicle to this dealer. Repairs all handled promptly and the video under the vehicle really helped to show the issue. Jordan Gautreaux, service writer was a great communicator and even offered to stay late if I were running late to pick up my vehicle. Great Job BMW North More

Our Client Advisor Collin Christie did a wounderful job. I made an appointment from the internet for the next day at 11:30. I was traveling 3+ hours to check out the BMW X4 and wanted to make sure it was s I made an appointment from the internet for the next day at 11:30. I was traveling 3+ hours to check out the BMW X4 and wanted to make sure it was still available. Collin kept in touch with us while we traveled to the dealer, Collin saw us walk in and right away came and greeted us. I give Collin 5 stars for how he treated us. Collin's was with 2 customers at the same time, I felt he did a great job balancing his time between us and the other customer, but I truly believed it delayed my purchase, as the wife and I spent all day there. His sales manager, not sure of her name because she never once came and talked to us, when Collin told me twice she wanted to talk to us during the negotiaton. She never got close to my asking price of my trade in but in the end I caved in to purchase the X4. I truly felt I did not get a good deal. To make me feel better about my deal, I asked for OEM all weather mats Collin said let me ask and the sales manager said no! Sales Manager zero stars. Next Day the General Manager called to ask me how my purchase went. I explained to him everything that went on and he apologized for what happen. The General told me he would FedEx me a care package, In that care package was my OEM all weather mats, plus other BMW goodies!!! It truly made me feel better about my purchase! Kind gestures like that go a long way. Collin and the General manage get 5 stars for what they did. More

The service was great! They listened to what was told them that was going on with my car and checked it out. The problem was fixed and I left a happy customer. They listened to what was told them that was going on with my car and checked it out. The problem was fixed and I left a happy customer. More