BMW of Houston North

Everyone was courteous, attentive, and eager to help with anything I needed from the moment I arrived. The most thorough review I’ve ever received from my service technician, Alex. Very pleasant experience! anything I needed from the moment I arrived. The most thorough review I’ve ever received from my service technician, Alex. Very pleasant experience! More

Great team great vehicles Very professional and easy to work with Big selection of vehicles to choose from work with Big selection of vehicles to choose from More

it was great experience. The dealer worked with me and able to discount and make my offer. Salesman was great all the way to the manager I will go nowhere else to buy BMW oth The dealer worked with me and able to discount and make my offer. Salesman was great all the way to the manager I will go nowhere else to buy BMW other than this location. Thank you. More

The dealership and staff were friendly and gave be an accurate time of when I expected to get my car back from service. accurate time of when I expected to get my car back from service. More

Excellent customer service especially in service with Jordan. Alex was awesome handling my purchase needs. Jordan. Alex was awesome handling my purchase needs. More

I scheduled an appointment with Advantage BMW-Midtown. Upon arriving I was treated by the assigned service advisor Vianey. When scheduling the appointment I was told the oil change would take 1 hour to Upon arriving I was treated by the assigned service advisor Vianey. When scheduling the appointment I was told the oil change would take 1 hour to 1 and 1/2 hours. When I asked Vianey how long she thought it would take she stated 3 to 4 hours. I replied, I was told an hour to an hour and a half, to which Vianey stated “I don’t know why they keep telling people that”. Then she proceeded to try an sell me things I did not need. (Only about 15759 miles). Vianey then said if I didn’t want to wait she would bring my car back around. I elected not to wait. She then showed me to my car in the rain. So, after that experience I still needed an oil change and called BMW of Houston North. I arrived admittedly late. I was Assigned to Craig, the service adviser. Craig at BMW of Houston North was great! He got me right in and returned my car within the promised time. Craig also included a car wash. At delivery he was very informative and was able to provide information for my next service. Thank you Craig for your kindness! More

Work was done in a reasonable amount of time. Check in and check out were fast and without problems. Raphael kept me updated con progress of the work. Waiting area and coffee bar are what you wou Check in and check out were fast and without problems. Raphael kept me updated con progress of the work. Waiting area and coffee bar are what you would expect at a BMW dealer More

Associates are professional and patient. Clear and easy communication. Will definitely be back to have my car service each time at that location.(BMW North) Clear and easy communication. Will definitely be back to have my car service each time at that location.(BMW North) More

When I arrived, the systems were down, then found out the person who scheduled my appointment didn't add my loaner vehicle. So they were hesitate to give me the loaner. They agreed if I was to return same da person who scheduled my appointment didn't add my loaner vehicle. So they were hesitate to give me the loaner. They agreed if I was to return same day, I could have the loaner. Which I agreed, my service person never greeted me or acknowledge that I was even a customer. I didn't find out who he was until it was time to pick up my vehicle. It was very unprofessional nothing like Sewell customer service I'm use to at Audi. I will definitely try another BMW location. More

I've done business with BMW of Houston North for more than a decade, and if anything, they keep getting better: friendly sales, fair value for my trade-in, minimal haggling, and they had me out the door than a decade, and if anything, they keep getting better: friendly sales, fair value for my trade-in, minimal haggling, and they had me out the door quickly! More