BMW of Houston North

I wrote a critique of BMW North recently and would like to update it since the problem appears to be resolved. Three weeks ago, I cancelled a sale at BMW North. I was originally told that the vehicle was a to update it since the problem appears to be resolved. Three weeks ago, I cancelled a sale at BMW North. I was originally told that the vehicle was available for 1.9% financing and it later turned out to be a previously titled car therefore not eligible for the low financing. I was also not happy with the financing department and my credit card was not credited with the $3000. that I had given as a down payment for over 15 days when I received the bill and called the dealership. Resolution: I asked the sales manager, Mr. Soza to credit my card and pay the $30. interest for the 1/2 month. He immediately credited my account and sent me the receipt. He also clearly labeled the pre-owned cars with the 1.9% financing on those cars that qualify. I appreciate that Mr. Soza resolved the issues. Carla Smith More

Lonny and his team are excellent. I have dealt with him several times in the past and he has always gone above and beyond to ensure satisfaction. I have referred several of my friends and family to him an several times in the past and he has always gone above and beyond to ensure satisfaction. I have referred several of my friends and family to him and they have also been very, very happy with the service they've gotten both during and after their purchase. I would highly recommend Lonny and his team of professionals. They are trustworthy, competent, and willing to go the extra mile. More

Lonny took excellent care of my wife and me when he helped us purchase our last vehicle. Lonny personally found the deal that we were looking for and made the experience surprisingly positive. He and helped us purchase our last vehicle. Lonny personally found the deal that we were looking for and made the experience surprisingly positive. He and his team rolled out the red carpet on every occasion, not only during the sale but every time we visited the dealership. We will be repeat customers soon. More

I read some of the previous reviews and am shocked! I've purchased several pre-owned cars from these guys and had service work done many times. They are the most professional and customer friendly group I' purchased several pre-owned cars from these guys and had service work done many times. They are the most professional and customer friendly group I've ever worked with...100% of the time. Literally, just ask for something and they will accomodate. Lonny Soza has been my salesman and I found out he took over as the sales manager. Ask for him and I know you will be happy. And by the way, I'm a pretty big internet shopper and these guys will compete. Like I said, I've bought several cars from them and about to get another one. . More

Very fair, great customer service, easy to work with. Great value for my trade in. would highly recommend them. Financing was easy and I was in and out of dealership with out any issues. Thanks and keep Great value for my trade in. would highly recommend them. Financing was easy and I was in and out of dealership with out any issues. Thanks and keep up the good work ! More

Lonny has made me feel like a valued customer beyond any expectation I have had in the past with a new car lease/purchase. I had one minor issue which he went out of his way to resolve to my satisfaction a expectation I have had in the past with a new car lease/purchase. I had one minor issue which he went out of his way to resolve to my satisfaction and beyond. The dealership is professional, clean and everything you would expect from BMW. My service experiences have been excellent with a high quality of work in a timely manner. The car itself, an '11 5 Series, is amazing. This is my first BMW and my first time to deal with BMW Houston North and I intend to be a lifelong customer to both. I would highly recommend BMW Houston North to anyone in the market for a new BMW, or even a pre-owned, and I would most definitely recommend the 5 Series as this car is amazing. More

Car was under warranty, but service advisor had to be reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to charge up the battery. Same battery can be found for less than $120 fully charged. I refused the service, but was charged for diagnostic ($89) plus an additional "miscellaneous" fee which I complained about and they took off without any explanation. In addition, trash left in vehicle (paper floor mat and paper car tag). And, to top it off, they did not even wash the car after both advisors said it would be done. More

I don't know why I continue to come here to get my car serviced. Even if it's just a quick check, expect to wait at least an hour and a half. Currently I am waiting on an oil change that's going to take " serviced. Even if it's just a quick check, expect to wait at least an hour and a half. Currently I am waiting on an oil change that's going to take "at least an hour". The advisor didn't even know I was here waiting for her until 45 minutes after arriving. For a luxury car dealership, they lack customer service. You'd think for the amount of money you're paying for a vehicle that you would get treated better. I got treated better at Toyota! One time I was here, I knew the service was going to take longer, as I had spent the previous day waiting for 4 hours for a part they forgot to order, and they forgot to reserve my loaner car, so I had to wait an extra 2 hours just for that. Then, the part didn't come in on the morning shipment like it was supposed to, so I had to keep the rental car overnight and go back in the morning. That was 3 days of dealing with them. Absolutely ridiculous. Anyway, after waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left greasy all over my door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already LEFT for the day! Really? You leave while you still have a customer??? So, I told (who I think was the manager) and he did the right thing by giving me new floor mats. That was nice. When Sandra, my advisor, called the next day, I made sure to let her know that I will never be taking my car back to that dealership ever again. I will be making the long haul out to Katy or Midtown from now on to get any work done on my car. More

Went in looking to purchase a used BMW. I was completely blown off. I was treated as if I wasnt spending enough money to even deal with me. TJ Rennie is definitely not someone I would recommend dealing with blown off. I was treated as if I wasnt spending enough money to even deal with me. TJ Rennie is definitely not someone I would recommend dealing with in the future and really don't understand how he has a job at BMW. The customer service was absolutely horrific. More

Dropped my 2008 335i off at the dealership on 7/21/2011 due to an engine light. Service Adviser was Allison. All went well at first. She was helpful, kind and good at communicating with me on a daily ba due to an engine light. Service Adviser was Allison. All went well at first. She was helpful, kind and good at communicating with me on a daily basis. After some trouble diagnosing the problem (they replaced the engine valve cover). Hank the Service Manager takes over. He claims the oil servicing wasn't done on time ( first oil change was 2000miles overdue, and second one was overdue 3000 miles: Note the engine oil change recommendation is 15000 miles) the warranty for the engine is null. Of course Hank refuses to provide paperwork, refuses to provide and estimate. He claims the problem are the turbos wastegate actuator or the flapper valve, but that the oiling issue contributed to this failure. Problem is the wastegate actuator is vacuum operated and not related to oil lubrication. Same for the flapper valve. After pointing this out, Hank admitted he didn't know what was actually wrong with the car, but that they would be willing to investigate further at my expense of course. No figures offered. After some digging I saw that BMW offered the car for sale a month before I purchased it (from an independent dealer who bought it at auction) as a CPO car. When I took it in for servicing 2 months ago, I was offered the opportunity to purchase the extended warranty. In other words, BMW was fine with offering extended warranties in March and again in May. I was even told that I could buy the warranty extension up until September of this year. So, BMW acted in full faith of the warranty until they saw the cost go up. DO NOT PATRONIZE THIS PLACE. Cliff Notes: BMW Houston North is falsely denying warranties when repairs get expensive, lying to customers, refusing to document issues, and failing to diagnose problems. More