BMW of Houston North

From start to finish, my experience has been absolutely abysmal and plagued by nothing but incompetence. I contacted BMW of North Houston about a 2008 BMW M5, which I eventually purchased from the sam abysmal and plagued by nothing but incompetence. I contacted BMW of North Houston about a 2008 BMW M5, which I eventually purchased from the same dealership. Michael Russo (who is clueless and knew absolutely nothing about the car he was selling) fielded my inquiry. He invited me to travel three hours from my home to visit the dealership to purchase the car (we had pre-negotiated the price). I took him up on that offer, scheduled an appointment, communicated with him about my departure and progress, and eventually arrived only to be made to wait nearly two hours to sign paperwork and deliver my cashier's check. I was paying cash. There's nothing to do. My appointment wasn't a surprise. This is and was AWFUL customer service. At the time of purchase, I committed to buying the vehicle because Michael assured me that the dealership's inspection process was thorough. The car had a flat tire, so it couldn’t be test driven, but I relied on this promise. The car had new rear tires, the dealership was putting a new front tire on the car to solve the flat tire, and I agreed to purchase a new, fourth tire. At the same time, I agreed to have pads and rotors installed at my cost. Once the brake work was complete and tires were installed, the car was shipped to my home. Upon arrival, I discovered that the front tires (which were new) were Continental, but the rear tires (which were new, but installed first), were Pirelli. After weeks of calls, this issue was remedied when the dealership sent me new tires. This time, the brand matched, but the tires were run flats (while the rears are not) and the dealership did not offer to pay for installation despite screwing up the procurement and installation process from the beginning. Additionally, after delivery, I found the rear-view mirror did not operate, the front bumper cover had a 1" by 8" section literally cut and removed, there was damage to the control arm, and the wheel bead doesn't hold air (likely the cause of the initial flat). Granted, I've only driven the car a few tires, but that's what I've discovered for now. To make matters worse, I paid for the car on 31st (with a cashier's check). Title wasn't ordered until the 14th of the following month. Last, when I called to resolve the issues, I was NEVER able to reach a manager. I left multiple messages. I NEVER received a call back. TLDR: Avoid the dealership. I experienced laughable incompetence and potential misrepresentation in the sales, service, inspection, finance, and title departments. More

My Service Advisor, Hamza Ahmad, continues to provide his superior service and maintaining a professional and positive relationship to his clients. He is always very efficient and effective in scheduling re superior service and maintaining a professional and positive relationship to his clients. He is always very efficient and effective in scheduling required servicing to meet his clients timing needs. He is very focused on ensuring all of the servicing/repairs were done correctly the first time, and accomplished in the time frame promised. I would like to acknowledge the Service Department's BMW Genius Advisor, Daniel Oro. When I have technology or operational questions on our BMW vehicles, he is always very professional and responsive in fully addressing them, whether in-person or when I call-in. Whenever I am in the dealership, my Sales Representative, Henry Rustrian, always takes the time to keep me appraised on the current market conditions and availability of specific BMW vehicles I have interest in. He is truly focused on establishing and maintaining a positive professional, long term business relationship. More

George was incredible with communication and follow up. I look forward to my next appointment. I look forward to my next appointment. More

Excellent service. Car was ready before scheduled. Very professional staff. Car was handled with care. Car was ready before scheduled. Very professional staff. Car was handled with care. More

Thank you Victor for your custumer sevice experience. You were very professional and accommadating. You helped make my visit very pleasant. You were very professional and accommadating. You helped make my visit very pleasant. More

Thank you Victor (service Advisor) for keeping us updated on our vehicle and great customer service. Looking forward to seeing you next time. on our vehicle and great customer service. Looking forward to seeing you next time. More

Arielle is great and customer service awesome. Love the experience. First class treatment and explanation of work. Love the experience. First class treatment and explanation of work. More

Very pleasant and professional. Transparent transaction approach. Swift execution. Great on site selection of vehicles. Transparent transaction approach. Swift execution. Great on site selection of vehicles. More