BMW of Houston Midtown

BE WARNED! !! Deceptive business practices.  Classic Bait and SWITCH tactic.  On 9/15/26 we talked with BMW Midtown sales rep Khalid about buying a 2025 BMW X6 w !! Deceptive business practices.  Classic Bait and SWITCH tactic.  On 9/15/26 we talked with BMW Midtown sales rep Khalid about buying a 2025 BMW X6 we seen listed on Autotrader for $62,054.   We agreed on 61k even. He sent me the buyers purchase order showing a total sales price of $65,295.28 which included taxes and fees.  Khalid told us there were a few things still being prepared to the vehicle so we scheduled an 10am appointment on 9/16/26.  After the test drive, he said he was told they had to adjust the price because they incorrectly listed the Autotrader ad too low.  The price was adjusted $3500 higher than we agreed on, BUT we should understand based on other Autotrader listings prices we had probably seen.  We couldn't believe it and felt completely duped.  This was extremely unprofessional, and I wouldn't have expected this type of experience from a supposedly "reputable" 4.5 star BMW dealership.  Khalid later text this to us after we refused to pay the extra amount.  "Genuinely I had no idea the price was upped until this morning when I first looked at the listing after our test drive. It was priced incorrectly from the get go and it was a mistake on my pricing teams side. I probably should have realized the price was way too low in the first place and confirmed it with them yesterday. We are very sorry and would like to make it up to you somehow."  We understand Khalid doesn't make the final decision on pricing, but come on BMW Midtown, this is ridiculous!! Wouldn't you expect a higher level of professionalism from a BMW dealership?  Lesson learned and we will never consider buying from this dealership again. More

Steven Dang is an asset to BMW of Houston Midtown who works to make you feel taken care of! works to make you feel taken care of! More

Ramon, my service advisor, was cordial and professional. He kept me apprised of the status of my car’s service and promptly alerted me of a minor delay. He kept me apprised of the status of my car’s service and promptly alerted me of a minor delay. More

BMW of Houston Midtown was a fantastic experience. I’m always a bit anxious going to dealerships and test driving new vehicles, but they immediately put me at ease, gave me the information I needed, a I’m always a bit anxious going to dealerships and test driving new vehicles, but they immediately put me at ease, gave me the information I needed, and gave me a fair deal. I’ve owned many cars before, but was far and above my best dealership experience. Thank you! More

We did have to wait a bit to be helped but after that, very friendly and attentive towards me and my wife took good care of us. They offered us drinks for the heat outside. Good experience with BMW very friendly and attentive towards me and my wife took good care of us. They offered us drinks for the heat outside. Good experience with BMW More

I went into BMW Midtown and had one of the easiest car buying experiences ever. Great customer service and effort to bring forth the best deal! buying experiences ever. Great customer service and effort to bring forth the best deal! More

Nice setting and very professional team. The shuttle service is efficient and the waiting area is well organized and comfortable. The shuttle service is efficient and the waiting area is well organized and comfortable. More

I had a great experience with service. Alejandro was always in communication from start to finish. Alejandro was always in communication from start to finish. More

The service manager, David, did an excellent job of assessing the issues, advising of my options and overseeing the work. assessing the issues, advising of my options and overseeing the work. More

The dealership is always neat, clean, and workers are friendly and helpful. Additionally, their cohesiveness is evident and positively benefits customers. friendly and helpful. Additionally, their cohesiveness is evident and positively benefits customers. More