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BMW of Houston Midtown

Houston, TX

4.8
1,415 Reviews

1305 Gray St

Houston, TX

77002

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Showing 1,415 reviews

October 31, 2026

First time visiting the service department for an unexpected tire issue (road damage). David Guerrero, my service consultant, got me right in and had me out the door in a very timely manner. Very p More

by m_masterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Guerrero
Nov 01, 2026 -

BMW of Houston Midtown responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2026

Great experience with BMW mid town service! I dropped off my car yesterday for a tire replacement and picked it up today. Everything was handled smoothly and professionally. Quick service and a More

by Sam obeid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vianey Sevilla
Nov 01, 2026 -

BMW of Houston Midtown responded

Sam, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

October 30, 2026

David Guerrero provides exceptional, transparent service with clear communication and unmatched attention to detail. He’s the absolute best advisor I’ve worked with!! More

by AnnD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Guerrero
Nov 01, 2026 -

BMW of Houston Midtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Houston Midtown. If you have any further questions, please don't hesitate to reach out!

October 29, 2026

Friendly and professional. I worked with Rosie l who went above and beyond to help with my unexpected service issue. The staff is great. More

by Mignone Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie (sorry I didn't catch her last name)
Oct 31, 2026 -

BMW of Houston Midtown responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2026

Ramon was a great service advisor! Very clear and straight to the point. I didn’t have an appointment. More

by jaelyn.buggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Zapata
Oct 31, 2026 -

BMW of Houston Midtown responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

October 28, 2026

I love BMW Midtown and my salesman Sam Rezaei. He is awesome! I had a very smooth experience and definitely will purchase from BMW midtown again. More

by K_Adinolfi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Rezaei
Oct 29, 2026 -

BMW of Houston Midtown responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Houston Midtown. If you have any further questions, please don't hesitate to reach out!

October 27, 2026

I’m always pleased by the BMW service and the staff. Very convenient and friendly, you will definitely be treated like family here. I also enjoy their snacks. Steven has been my advisor for a couple yea More

by laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Oct 30, 2026 -

BMW of Houston Midtown responded

Hi Laura, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 24, 2026

I’m a longtime customer. They are always professional and so accomodating in the service dept More

by thamm08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Valdez
Oct 25, 2026 -

BMW of Houston Midtown responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

October 16, 2026

I have been a loyal customer since 2022 and I never have 1 thing bad to say about the high quality service. I was sad that Layla was no longer there but Maysoon Miller handled everything with top notch car More

by hfsettles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maysoon Miller
Oct 17, 2026 -

BMW of Houston Midtown responded

Hi, thank you so much for the positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2026

Was able to get my car taken care of and was also given a loaner card while car in shop. Alejandro is very concerned and on top of it services advisor. More

by rogerb3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Oct 17, 2026 -

BMW of Houston Midtown responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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