BMW of Honolulu

Well my X5 malfunction screen came on while I was on the freeway heading home and pulled over waiting for AAA to give me a tow I called BMW of Honolulu to see about bringing my car in and they said ok being freeway heading home and pulled over waiting for AAA to give me a tow I called BMW of Honolulu to see about bringing my car in and they said ok being it was almost 4pm on July 3rd. Well got my car there and spoke with William Bolosan and he told me that they won't be able to give my car a diagnostic till Wednesday begin 4th of July and they would be closed. I asked if they had a loaner but nothing was available but he would put me on the list. Well come Thursday I get a call from Bolosan telling all the things that had to be fixed and it was brutal! We talked about what was priority to what can wait and that really helped ease my mind and went ahead with what he recommended. On Friday I get a call from Bolosan telling me a loaner car was available and returned the rental car back to the airport and took Lift to BMW of Honolulu. I was really surprised the loaner was a 2023 X5 with all the bells and whistles. Got my car back on Tuesday and I would like to thank William Bolosan for being understanding and making feel like I did the right thing. He explained everything in detail on what had to be done on my car and having that beautiful loaner car made me forget about how much I would have to spend on my car to get fixed.😁 More

Every thing was good, except when I got home, dirty pipe dripping back of car. dripping back of car. More

Everything was efficient from check in to review of services, updates of diagnosis, pickup, and a clean car. services, updates of diagnosis, pickup, and a clean car. More

Service Department was great as usual. They got me an appointment quickly, and performed my service in a timely manner. They got me an appointment quickly, and performed my service in a timely manner. More

Service, parts, management, sales, gift shop, and the whole team at BMW Honolulu are the best!! whole team at BMW Honolulu are the best!! More

Service department very helpful, courteous & efficient. Was able to provide me with a loaner car for the duration of repair. Leo Price, my service agent, was very responsive & informative, a very kind & he Was able to provide me with a loaner car for the duration of repair. Leo Price, my service agent, was very responsive & informative, a very kind & helpful young man. More

Prompt service, vehicle was ready ahead of time. Extra credit for having a loaner vehicle available! Extra credit for having a loaner vehicle available! More

Nathan Henman was great to work with. He was thorough, patient, and kept us updated. He was thorough, patient, and kept us updated. More

Basically called a liar by service department specifically Patrick Bailey. Have purchased 4 cars from BMW Honolulu and will NEVER again. Patrick Bailey raised his voice on telephone to my wife specifically Patrick Bailey. Have purchased 4 cars from BMW Honolulu and will NEVER again. Patrick Bailey raised his voice on telephone to my wife I bet if was standing in front of him he would sound like a puppy instead of the pit bull we crossed on the phone. Fire Patrick or we will be seeing you in court. More

Very respectful and friendly. Expected wait time was surprisingly fast. Good service, good people Mahalo! Expected wait time was surprisingly fast. Good service, good people Mahalo! More