BMW of Honolulu

Staff has Professional attitude and provided detailed service work log. Convenient location and hours of service. service work log. Convenient location and hours of service. More

Ashlyn Terai of BMW Honolulu exceeded my expectations. She was extremely prompt in getting back to me & helped to work with what I wanted. I drove off the lot with the vehicle I wanted within 15 hours of She was extremely prompt in getting back to me & helped to work with what I wanted. I drove off the lot with the vehicle I wanted within 15 hours of seeing it online! Isaac Castro in finance was also very friendly & helpful. BMW Honolulu was a great choice for purchasing a vehicle. More

As always, excellent service provided by Thom Butler. Friendly staff and clean showroom. Excellent service by Alex, too. Friendly staff and clean showroom. Excellent service by Alex, too. More

My service advisor Yvette was a pleasure to work with. She represents your company extremely well. She represents your company extremely well. More

Nice dealership. Service department was easy to work with. Didn’t have very good experience with the website particularly the new tires website. When you talk to peop Service department was easy to work with. Didn’t have very good experience with the website particularly the new tires website. When you talk to people they are very nice. More

Great service. Provided a loaner car till mine was ready. I feel like the service was very professional. Sent a video of the inspection unfortunately I couldn’t vie Provided a loaner car till mine was ready. I feel like the service was very professional. Sent a video of the inspection unfortunately I couldn’t view the video for some reason hopefully they will work out the problem. More

Easy and quick process to drop car off for service and to fix recall issue fix recall issue More

Well my X5 malfunction screen came on while I was on the freeway heading home and pulled over waiting for AAA to give me a tow I called BMW of Honolulu to see about bringing my car in and they said ok being freeway heading home and pulled over waiting for AAA to give me a tow I called BMW of Honolulu to see about bringing my car in and they said ok being it was almost 4pm on July 3rd. Well got my car there and spoke with William Bolosan and he told me that they won't be able to give my car a diagnostic till Wednesday begin 4th of July and they would be closed. I asked if they had a loaner but nothing was available but he would put me on the list. Well come Thursday I get a call from Bolosan telling all the things that had to be fixed and it was brutal! We talked about what was priority to what can wait and that really helped ease my mind and went ahead with what he recommended. On Friday I get a call from Bolosan telling me a loaner car was available and returned the rental car back to the airport and took Lift to BMW of Honolulu. I was really surprised the loaner was a 2023 X5 with all the bells and whistles. Got my car back on Tuesday and I would like to thank William Bolosan for being understanding and making feel like I did the right thing. He explained everything in detail on what had to be done on my car and having that beautiful loaner car made me forget about how much I would have to spend on my car to get fixed.😁 More

Every thing was good, except when I got home, dirty pipe dripping back of car. dripping back of car. More

Everything was efficient from check in to review of services, updates of diagnosis, pickup, and a clean car. services, updates of diagnosis, pickup, and a clean car. More