BMW of Honolulu

I have worked with this dealership for over 20 years and very happy with the sales department (Otto), Finace and service department. As a single women it is important for me to have reliable car, easy maint very happy with the sales department (Otto), Finace and service department. As a single women it is important for me to have reliable car, easy maintenance and excellent service. BMW Honolulu assure my experience is pleasant and stress free. Otto has gone out of his way to educate me on how to operate my new X3 and has even come to my home to answer questions. In this crazy world it is nice to know that my car is something I do not have to worry about and have great confidence in the BMW Honolulu team to support my car needs. Otto Gibson-Gebauer Is an excellent car salesman and very knowledgeable. I will continue to purchase/lease my cars with him and BMW Hawaii. More

Service was great! I will definitely be coming back for my future service needs on my vehicle. I will definitely be coming back for my future service needs on my vehicle. More

Awesome experience! From the moment I walked in to the end. I was assigned an AWESOME advisor who kept me in the loop and never force any other services other than the o From the moment I walked in to the end. I was assigned an AWESOME advisor who kept me in the loop and never force any other services other than the one I scheduled for. The team provided me with a complimentary vehicle inspection and a list of recommended repairs. I think the coolest experience was that the servicing technician sent me a video of himself performing an evaluation of my car's undercarriage conditions. Overall it was a GREAT experience and I'm glad I chose BMW of Honolulu to service my car! More

Overall pleased. Video summary of service very nice and appreciated. Communication updates somewhat slow (e.g., four hours after video received and only after I initi Video summary of service very nice and appreciated. Communication updates somewhat slow (e.g., four hours after video received and only after I initiated contact). More

Bought this i8 in San Francisco so I thought I’d get less service. WRONG! Service advisor, Leo, was on it! Car was serviced by Reuben, again identified the problem and did a fix ASAP!!! Overall GREAT ser service. WRONG! Service advisor, Leo, was on it! Car was serviced by Reuben, again identified the problem and did a fix ASAP!!! Overall GREAT service!!! More

Efficient, friendly staff,will recommend to friends and neighbors. Keep up the good work. Thank you. neighbors. Keep up the good work. Thank you. More

Luis our salesman was excellent, and could not recommend him more. Once our deal was approved, the process was quick and painless. Thank you. him more. Once our deal was approved, the process was quick and painless. Thank you. More

Expensive and they add unnecessary repairs when you bring in for repair, like new tires in for repair, like new tires More

Mike Castaneda was a pleasure working with on ordering and leasing an X5M. He was very transparent and answered my questions quickly and throughly. He also picked me up and helped me to setup my new BMW’s and leasing an X5M. He was very transparent and answered my questions quickly and throughly. He also picked me up and helped me to setup my new BMW’s settings on delivery day. Overall, I’m very happy with my interaction with him and the dealership. More