BMW of Honolulu

Certified Pre-Owned Hassle free, quick and to the point. One of the best dealership experiences I’ve had. Sale went as expected, no surprises or unfortunate hiccups. Hassle free, quick and to the point. One of the best dealership experiences I’ve had. Sale went as expected, no surprises or unfortunate hiccups. More

wonderful I am 91 years young and I haven't purchased a vehicle for about 12 years now. I was hesitant to go into a dealership, but I was convinced by my neigh I am 91 years young and I haven't purchased a vehicle for about 12 years now. I was hesitant to go into a dealership, but I was convinced by my neighbor who had a wonderful experience with her sales person, Wallace. So I went in to see what was so special about this young man. What a fine young man Wallace is. So professional. Greeted me with a smile. There was a genuineness about Wallace. From the moment we met until I drove home with the vehicle, Wallace was unassuming and really wanted to help. He asked multiple question and offered test drives on a few different vehicles. I could go on and on about Wallace, but to finalize my thoughts....this was the best experience in my life. Thank you Wallace, Issac, Alex, and all the wonderful staff at BMW of Honolulu. More

Wonderful experience The over all experience at BMW of Honolulu has always been wonderful. The staff are always so friendly and willing to help and answer any questions. I The over all experience at BMW of Honolulu has always been wonderful. The staff are always so friendly and willing to help and answer any questions. I definitely feel very at home here. More

simple, easy, and reputable. There was nothing but a warm, inviting atmosphere and Justin was very patient and helpful. Thanks to BMW of Honolulu I am happy to say that I made a g There was nothing but a warm, inviting atmosphere and Justin was very patient and helpful. Thanks to BMW of Honolulu I am happy to say that I made a great purchase. More

Painful to deal with If you buy a BMW be ready to deal with their disorganized service department. Scheduling an appointment should not be difficult, yet somehow for these If you buy a BMW be ready to deal with their disorganized service department. Scheduling an appointment should not be difficult, yet somehow for these people it is. They won't find you in system even if you have been there 100x. I have also broken down and it took 4 hours before I could even reach someone in the service department. Left messages, routed to manager where I left messages....no call back. This went on and on and on until I just showed up there after a tow truck came to my aid. I have dealt with many service departments and none are appalling as this one...not even close. More

Well Done It was very busy this morning at the service department bay. I was very grumpy. The whole experience ended up putting a smile on my face. My expectati It was very busy this morning at the service department bay. I was very grumpy. The whole experience ended up putting a smile on my face. My expectations were far exceeded which is a rare thing in this day and age. Kudos. More

Never, ever. If I could rate in negative stars, I would do so. I made an appointment at 9:15, dropped my car off at 8:45. Repair was simple enough, I told them wh If I could rate in negative stars, I would do so. I made an appointment at 9:15, dropped my car off at 8:45. Repair was simple enough, I told them what needed to be done, replace the right front headlight assembly. I called at 12, they told me they had diagnosed everything OTHER than the stated problem. I came back at 3:30, they told me it was being worked on. By 5 pm I was staring to get upset and asked what was taking so long. Again, I was told (after making an appointment at 9:15am) that they didn't know I needed it back at a specific time. I waited more than 9 hours for a repair that takes less than 2 hours and still paid for the entire $1450 bill. I will never give them my business again. Terrible workmanship, horrible customer service, deplorable overall "service". More

Terrible My first interaction with BMW of Honolulu, began on the evening of September 28th. I was quite interested in leasing a BMW 228i. I contacted a salesma My first interaction with BMW of Honolulu, began on the evening of September 28th. I was quite interested in leasing a BMW 228i. I contacted a salesman named, Michael and he assured me that the car was available for lease and I would be able to view the car the following day. I was right across the street viewing another vehicle and offered to walk over and sign papers or provide a credit card number; due to the lease being a really good deal. I did not want to miss the opportunity of losing the car. However, Michael left early for the day and assured me that he would place the car on hold and I could see it the following day. I contacted Michael on Thursday morning at 11:14pm to reconfirm our appointment time, and he simply told me the “car was sold.” No courtesy call was made between the last time we spoke and when I called him that morning. He told me that another car was available and he would call me back in an hour. However, I received no follow up phone call. I yet again had to call BMW of Honolulu and speak to the sales manager on duty named, Eric West. He said that he would look into the situation and find out what happen and would contact me back within an hour. However, I received no follow-up call or email. I finally received a phone call from Michael on Friday at 3:23pm. He told me that another call was available and I would be able to see the car at 4:30pm. I arrived at BMW of Honolulu and waited for him until 4:50pm. He took me on a test drive and we finally agreed on a price forty minutes later. I then provided my personal and financial information, as well as my father’s information, because he would have to co-sign for me to lease the vehicle. Michael took over an hour and provided no assistance because he was assisting another customer, while trying to make a deal with myself. After over an hour of waiting, he returned to me and told me that he had made a “mistake.” The mistake was that he had sold me the wrong car. I asked to speak to the general manager, Jim Jacobson. The general manager assured me that they had in fact made a mistake and would not lease me the vehicle at the agreed price. He believed that “the mistakes were not worth ten thousand dollars.” He told me that he could give me the same deal on another vehicle in two to three weeks that had additional1400 more miles than the car that Michael and I agreed upon. I share this because I could not fathom the level of incompetence at a luxury car dealership. Excuses after excuses were provided to me; however, the mistakes made were not excusable and are based purely on the lack leadership and level of incompetence at this institution. The lack of leadership has created worrisome for myself due to providing BMW of Honolulu with me and my father’s personal and financial information on a false premise. I expected far greater from the promises they have made on their website: “Why do so many drivers choose our new BMW dealership? That's a question that can really only be answered with a visit to our showroom. But if we had to sum it up in a word, it would be service.” If you would want to experience their service, I wish you the best of luck from a dealership that lacks integrity and competence. More

Satisfied Customer I bought all my beamers from this dealer dating back to the early 90's. Thom Butler, who sold us our first used 3 series is awesome! I've never met an I bought all my beamers from this dealer dating back to the early 90's. Thom Butler, who sold us our first used 3 series is awesome! I've never met any sales associate who goes above and beyond for his customers. Because of him I still go back to this dealer. I know that they are very expensive when it comes to repairs that's why for non warranty items I always go somewhere else. That is why I also choose to lease my beamers so that they are always under warranty and cost me nothing for service or repairs. Their night service arrangement is great. I can drop off anytime in the afternoon and have the car ready the next morning. Did I mention that I live right across the street from them? How convenient is that?? The veteran Thom Butler is still there so if you are in the market for a new or used BMW I strongly suggest you visit him first. You won't be disappointed. More

BMW of Honolulu is disingenuous with about every effort related to automotive repair under warranty. They willfully took a product hey knew had major discrepancies and threatened and harassed me to have t related to automotive repair under warranty. They willfully took a product hey knew had major discrepancies and threatened and harassed me to have the vehicle removed even though it suffered from a know NHSTA issue. They commingled information with the insurance company GEICO to ward off any claims of repairs. Then sicked their legal counsel on me as I disagreed with their past efforts to dutifully act in legitimate efforts to properly estimate the vehicle. More