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BMW of Honolulu
Honolulu, HI
462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 462 reviews
July 31, 2018
Outstanding job Carmella! Was impressed with Carmella Gomez. She solved all my problems and gave me excellent service. Thought she was giving me “lip service” when I first talk Was impressed with Carmella Gomez. She solved all my problems and gave me excellent service. Thought she was giving me “lip service” when I first talked to her, but she delivered on commitments made to me. More
by 05800350
Employees Worked With
None
July 21, 2018
Slowest service department The service department seems very unorganized. Also BMW is very motivated to tack on unnecessary extra services and fees. Our other family car is an A The service department seems very unorganized. Also BMW is very motivated to tack on unnecessary extra services and fees. Our other family car is an Audi and they wouldn’t try to talk me into a $500 alignment on a car with 4,000 miles. It’s a battle every time at BMW More
by BMWregret
Employees Worked With
None of these listed stand out
July 20, 2018
Excellent Awesome Customer Service BMW has AWESOME, EXCELLENT & the BEST Customer Service! 110% recommendation to family & friends! BMW staff has treated us like family & offers the bes BMW has AWESOME, EXCELLENT & the BEST Customer Service! 110% recommendation to family & friends! BMW staff has treated us like family & offers the best deals ever! We will continue to be part of the BMW team! Shout out to the BEST Customer Service to Wallace & Isaac! More
by Dennis&JasmineV
Employees Worked With
Isaac Castro, Wallace Ma
July 19, 2018
Great service. I had a great experience after having to take my car in because it wouldn’t start. My car is out of warranty and is twelve years old so I expected the I had a great experience after having to take my car in because it wouldn’t start. My car is out of warranty and is twelve years old so I expected the worst. But Jonah and Ben made things work for me. Thank you. More
by Dee
Employees Worked With
Jonah Ching and Ben the service manager. , Howard Yoshida
July 12, 2018
Amazing 10 STAR experience Hands down the best buying experience with Justin Scrofani at BMW Honolulu. Justin takes the time to really listen to you so that he can find the perf Hands down the best buying experience with Justin Scrofani at BMW Honolulu. Justin takes the time to really listen to you so that he can find the perfect car that fits everything that you are looking for. Buying a car can be a lengthy and sometimes frustrating process but not with Justin and not at BMW. He is very courteous with your time and doesn’t keep you at the dealership all day like a prisoner. Something I’ve definitely experienced at other dealerships in Honolulu. At BMW and with Justin, buying a car is fun, exciting and they work out as much of the boring paperwork and behind the scenes stuff for you without you waiting in a showroom for hours and hours!! This is how buying a car should be but sadly isn’t. I absolutely love working with Justin and BMW. I am truly spoiled by the level of customer service I receive there which is why I choose them. Plus, driving a BMW is fun and an added bonus!! Thank you to Justin and BMW. You are the best! More
by Summer22xo
Employees Worked With
Justin Scrofani
July 12, 2018
Always a straight forward, pleasant experience! I always have so much fun shopping for my next car because I love the BMW brand and Justin Scrofani takes the time to help me make the perfect decisio I always have so much fun shopping for my next car because I love the BMW brand and Justin Scrofani takes the time to help me make the perfect decision. Justin has been my client advisor for 6 years and 3 BMW purchases. From sales to service, Honolulu BMW is an all around pleasant experience with friendly, knowledgeable people always available to help with whatever my needs are. I highly recommend BMW, it truly is the ultimate driving machine, and give Justin a call, he won’t let you down! More
by Pauls M&L
Employees Worked With
Justin Scrofani
July 01, 2018
Straight forward and No Hastle Experience! Wallace was awesome. I’ve had several unpleasant car buying experiences in the past. This was a completely different experience; the deal was straigh Wallace was awesome. I’ve had several unpleasant car buying experiences in the past. This was a completely different experience; the deal was straight forward, financing didn’t include any hidden up charges or fees, and Wallace waited for me the entire time I was in financing. Overall, I felt like a valued customer! The only negative thing was getting a charger that didn’t work, but it was not Wallace’s fault, and he even came in on his day off to give me a replacement. I am happy with my purchase, and would strongly recommend you ask for Wallace first! More
by MetcalfDJ
Employees Worked With
Wallace Ma
June 04, 2018
Wallace Ma-BMW.Best Salesman Wallace went over and above to help us find the car of our daughter’s specifications. His patience and efforts, i believe are exceptional in salesmans Wallace went over and above to help us find the car of our daughter’s specifications. His patience and efforts, i believe are exceptional in salesmanship. I never felt pressured or rushed and he always responded quickly to any requests or questions I may have had, and there were many. BMW is lucky to have Wallace Ma because of his diligence and kind rapport. Mahalo Wallace for greeting us when we arrived and making our experience a pleasant one! Best Regards! More
by Gamma Boo
Employees Worked With
Wallace Ma
June 02, 2018
Wallace Ma is he best! This is our 4th BMW. We are so happy that we got it from Wallace. He is very friendly, knowledgeable, and helpful to find what we were looking for. Th This is our 4th BMW. We are so happy that we got it from Wallace. He is very friendly, knowledgeable, and helpful to find what we were looking for. The Color, performance and price came out exceeded our expectations. Highly recommended Wallace Ma. Will work with him again! More
by JC
Employees Worked With
Wallace Ma
May 30, 2018
Professional, quick, friendly, easy and clear My husband and I were helped by Wallace Ma and Brett Kami. Both gentlemen helped us in a perfect way. I called ahead, 10 minutes prior to arriving to My husband and I were helped by Wallace Ma and Brett Kami. Both gentlemen helped us in a perfect way. I called ahead, 10 minutes prior to arriving to the dealership to ask about the vehicle (pre-owned). Brett immediately knew which vehicle I was referring to and he made sure it was pulled up and ready for us to view. He also knew about the features of the car. He was not pushy at all but very courteous We left to view other cars at different dealerships but returned in the evening as BMW of Honolulu was just closing. They had no issue staying later so we could take our new car home. Wallace also insisted on taking the car for a test drive even though it was late and they were closing. They were also willing to negotiate the price. As I wanted to pull up the necessary financial paperwork from my phone, but the battery died. Wallace made no issue out of it and told us we could get the paperwork in order at home and email it to him. Overall a very good experience in a neet, clean and organized enviroment. Also, prior to visiting the showroom I contacted the dealership via Cargurus.com and Kaelen Hirashiki promptly contacted me via email to set up an appointment, again in a courteous and non-pushy way. More
by SuzanneP
Employees Worked With
Brett Kami, Kaelen Hirashiki, Wallace Ma
