BMW of Honolulu

Go Green in Style! We were looking at a number of EV options across various auto companies. From the beginning, Mike Castaneda of BMW Honolulu was easily the most profe We were looking at a number of EV options across various auto companies. From the beginning, Mike Castaneda of BMW Honolulu was easily the most professional, knowledgeable, and personable sales rep to assist us. He listened to our requirements, was prompt in response to our questions, and worked hard on getting us the i3 we wanted at the price we were looking for. I don’t think I’ve ever had such a relaxed *and* positive car purchase in my life. If you are considering purchasing a luxury car, I would strongly encourage you look up Mike. Brad and Robin More

Brett Kami Thank you Brett Kami and Alex Yang for the outstanding service I received while purchasing my 2018 M4 this week. The team at BMW of Honolulu went abo Thank you Brett Kami and Alex Yang for the outstanding service I received while purchasing my 2018 M4 this week. The team at BMW of Honolulu went above and beyond all my expectations and I received a great deal on the new vehicle as well as having the simplicity of trading in my 2008 M3. This is my 5th BMW I’ve owned and I will make sure when I am ready for my 6th I will work again with Brett! If I could give 10 stars I would! -Tyler J More

Outstanding job Carmella! Was impressed with Carmella Gomez. She solved all my problems and gave me excellent service. Thought she was giving me “lip service” when I first talk Was impressed with Carmella Gomez. She solved all my problems and gave me excellent service. Thought she was giving me “lip service” when I first talked to her, but she delivered on commitments made to me. More

Slowest service department The service department seems very unorganized. Also BMW is very motivated to tack on unnecessary extra services and fees. Our other family car is an A The service department seems very unorganized. Also BMW is very motivated to tack on unnecessary extra services and fees. Our other family car is an Audi and they wouldn’t try to talk me into a $500 alignment on a car with 4,000 miles. It’s a battle every time at BMW More

Excellent Awesome Customer Service BMW has AWESOME, EXCELLENT & the BEST Customer Service! 110% recommendation to family & friends! BMW staff has treated us like family & offers the bes BMW has AWESOME, EXCELLENT & the BEST Customer Service! 110% recommendation to family & friends! BMW staff has treated us like family & offers the best deals ever! We will continue to be part of the BMW team! Shout out to the BEST Customer Service to Wallace & Isaac! More

Great service. I had a great experience after having to take my car in because it wouldn’t start. My car is out of warranty and is twelve years old so I expected the I had a great experience after having to take my car in because it wouldn’t start. My car is out of warranty and is twelve years old so I expected the worst. But Jonah and Ben made things work for me. Thank you. More

Amazing 10 STAR experience Hands down the best buying experience with Justin Scrofani at BMW Honolulu. Justin takes the time to really listen to you so that he can find the perf Hands down the best buying experience with Justin Scrofani at BMW Honolulu. Justin takes the time to really listen to you so that he can find the perfect car that fits everything that you are looking for. Buying a car can be a lengthy and sometimes frustrating process but not with Justin and not at BMW. He is very courteous with your time and doesn’t keep you at the dealership all day like a prisoner. Something I’ve definitely experienced at other dealerships in Honolulu. At BMW and with Justin, buying a car is fun, exciting and they work out as much of the boring paperwork and behind the scenes stuff for you without you waiting in a showroom for hours and hours!! This is how buying a car should be but sadly isn’t. I absolutely love working with Justin and BMW. I am truly spoiled by the level of customer service I receive there which is why I choose them. Plus, driving a BMW is fun and an added bonus!! Thank you to Justin and BMW. You are the best! More

Always a straight forward, pleasant experience! I always have so much fun shopping for my next car because I love the BMW brand and Justin Scrofani takes the time to help me make the perfect decisio I always have so much fun shopping for my next car because I love the BMW brand and Justin Scrofani takes the time to help me make the perfect decision. Justin has been my client advisor for 6 years and 3 BMW purchases. From sales to service, Honolulu BMW is an all around pleasant experience with friendly, knowledgeable people always available to help with whatever my needs are. I highly recommend BMW, it truly is the ultimate driving machine, and give Justin a call, he won’t let you down! More

Straight forward and No Hastle Experience! Wallace was awesome. I’ve had several unpleasant car buying experiences in the past. This was a completely different experience; the deal was straigh Wallace was awesome. I’ve had several unpleasant car buying experiences in the past. This was a completely different experience; the deal was straight forward, financing didn’t include any hidden up charges or fees, and Wallace waited for me the entire time I was in financing. Overall, I felt like a valued customer! The only negative thing was getting a charger that didn’t work, but it was not Wallace’s fault, and he even came in on his day off to give me a replacement. I am happy with my purchase, and would strongly recommend you ask for Wallace first! More