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BMW of Honolulu
Honolulu, HI
465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 465 reviews
September 20, 2018
service at honolulu bmw Always polite & helpful...shuttle is very convenient to get back & forth. Service writers are calm & helpful, keep you well informed on the car stat Always polite & helpful...shuttle is very convenient to get back & forth. Service writers are calm & helpful, keep you well informed on the car status & contact you if there are any other areas requiring service, ie tires, etc. More
by Grams L
Employees Worked With
Yvette
September 19, 2018
Loyal customer I have been a loyal customer here since 2000. Have always received convenient scheduling and excellent service. Highly recommend for both new car sale I have been a loyal customer here since 2000. Have always received convenient scheduling and excellent service. Highly recommend for both new car sales and service. More
by Satisfied customer
Employees Worked With
Ben, Jonah, and Yvette in service dept, Thom Butler
September 13, 2018
Terrible customer service as well as product 5212 dollar bill for a car with 38k miles. Terrible customer service Jonah could care less. just tried to nickel and dime me, charged me to align a ca 5212 dollar bill for a car with 38k miles. Terrible customer service Jonah could care less. just tried to nickel and dime me, charged me to align a car that they had to take the steering rack out, should be included in the fix. Offered me 500 trade in on a 2012 535i with 38k Miles on it. Basically said fix it or come get it. Further more, I paid my bill of 5212 and picked up my car and 2 days later I get a text from him saying my car is done and sent me another bill for 185! Not a chance that is getting paid, will be contacting my lawyer. Worst attitude and I can’t believe I had to put that kind of money in a car with 38k miles. Buy anything but a BMW and stay away from their service Department flat out fraud in my opinion. More
by Tyler123
Employees Worked With
Jonah Ching
September 09, 2018
Excellent Service Service was professional, friendly and timely. Rick Kanda was waiting for me when I pulled up into the service area. He jumped into my car and test Service was professional, friendly and timely. Rick Kanda was waiting for me when I pulled up into the service area. He jumped into my car and tested the problem areas. He went under the hood and checked for any visible concerns. More
by loulou
Employees Worked With
Rick Kanda
August 30, 2018
Recent service Service was done on time to my satisfaction. Everyone was helpful to my wife who brought car in. Appreciate the efficiency and professionalism. Will b Service was done on time to my satisfaction. Everyone was helpful to my wife who brought car in. Appreciate the efficiency and professionalism. Will bring car back again. More
by mkuge
Employees Worked With
Kit in service department
August 20, 2018
I feel secured. Recently X3 had 2 recalls. I went there to do reprogramming as a service representative told me last time. But when I took my car there, they said th Recently X3 had 2 recalls. I went there to do reprogramming as a service representative told me last time. But when I took my car there, they said there was another recall Is it because of the X3 major change in 2018? As much as I kind of worried about my car, I feel safe as they check everything. I love my car and I recommend the dealer. I wanted to give 5 stars but this time 4 stars. After the service, I drove off my car and realized the wheel was not my regular position. It was too far my side and was uncomfortable driving through home. I understand they need to move things to do their work but wanted them to put them back where they were. Outside of that, everything was great! More
by adams
Employees Worked With
Rick Kanda
August 19, 2018
Top class I appreciate the service received from the BMW of Honolulu dealership. They were very thorough and kept me informed throughout the process. Top clas I appreciate the service received from the BMW of Honolulu dealership. They were very thorough and kept me informed throughout the process. Top class all around More
by derekb
Employees Worked With
Tobi, Thom Butler
August 16, 2018
I love BMW Honolulu I had the pleasure of having Brett as my salesperson. He was super flexible and easy to work with and even came in on his day off to deliver my car t I had the pleasure of having Brett as my salesperson. He was super flexible and easy to work with and even came in on his day off to deliver my car to me. More
by cgosiaco
Employees Worked With
Brett Kami
August 14, 2018
Exceptional in all ways As always, excellent service, attention to details, and courteous abd timeliness much appreciated. Jonah explained all work and obtained approvals to As always, excellent service, attention to details, and courteous abd timeliness much appreciated. Jonah explained all work and obtained approvals to before proceeding. Very professional. More
by Lansing
Employees Worked With
Jonah, Ching, Terrence Ching
August 11, 2018
Tire Replacement Fast and reliable replacement of a run flat tire. Yvette thoroughly explained the process and cost. Although price for tire is costly I appreciate t Fast and reliable replacement of a run flat tire. Yvette thoroughly explained the process and cost. Although price for tire is costly I appreciate that replacement tires now come with a one year warranty. More
by Bjkam808
Employees Worked With
Yvette
