BMW of Honolulu
Honolulu, HI
Filter Reviews by Keyword
By Type
Showing 462 reviews
Excellent Service Service was professional, friendly and timely. Rick Kanda was waiting for me when I pulled up into the service area. He jumped into my car and test Service was professional, friendly and timely. Rick Kanda was waiting for me when I pulled up into the service area. He jumped into my car and tested the problem areas. He went under the hood and checked for any visible concerns. More
Recent service Service was done on time to my satisfaction. Everyone was helpful to my wife who brought car in. Appreciate the efficiency and professionalism. Will b Service was done on time to my satisfaction. Everyone was helpful to my wife who brought car in. Appreciate the efficiency and professionalism. Will bring car back again. More
I feel secured. Recently X3 had 2 recalls. I went there to do reprogramming as a service representative told me last time. But when I took my car there, they said th Recently X3 had 2 recalls. I went there to do reprogramming as a service representative told me last time. But when I took my car there, they said there was another recall Is it because of the X3 major change in 2018? As much as I kind of worried about my car, I feel safe as they check everything. I love my car and I recommend the dealer. I wanted to give 5 stars but this time 4 stars. After the service, I drove off my car and realized the wheel was not my regular position. It was too far my side and was uncomfortable driving through home. I understand they need to move things to do their work but wanted them to put them back where they were. Outside of that, everything was great! More
Top class I appreciate the service received from the BMW of Honolulu dealership. They were very thorough and kept me informed throughout the process. Top clas I appreciate the service received from the BMW of Honolulu dealership. They were very thorough and kept me informed throughout the process. Top class all around More
I love BMW Honolulu I had the pleasure of having Brett as my salesperson. He was super flexible and easy to work with and even came in on his day off to deliver my car t I had the pleasure of having Brett as my salesperson. He was super flexible and easy to work with and even came in on his day off to deliver my car to me. More
Exceptional in all ways As always, excellent service, attention to details, and courteous abd timeliness much appreciated. Jonah explained all work and obtained approvals to As always, excellent service, attention to details, and courteous abd timeliness much appreciated. Jonah explained all work and obtained approvals to before proceeding. Very professional. More
Tire Replacement Fast and reliable replacement of a run flat tire. Yvette thoroughly explained the process and cost. Although price for tire is costly I appreciate t Fast and reliable replacement of a run flat tire. Yvette thoroughly explained the process and cost. Although price for tire is costly I appreciate that replacement tires now come with a one year warranty. More
Go Green in Style! We were looking at a number of EV options across various auto companies. From the beginning, Mike Castaneda of BMW Honolulu was easily the most profe We were looking at a number of EV options across various auto companies. From the beginning, Mike Castaneda of BMW Honolulu was easily the most professional, knowledgeable, and personable sales rep to assist us. He listened to our requirements, was prompt in response to our questions, and worked hard on getting us the i3 we wanted at the price we were looking for. I don’t think I’ve ever had such a relaxed *and* positive car purchase in my life. If you are considering purchasing a luxury car, I would strongly encourage you look up Mike. Brad and Robin More
Brett Kami Thank you Brett Kami and Alex Yang for the outstanding service I received while purchasing my 2018 M4 this week. The team at BMW of Honolulu went abo Thank you Brett Kami and Alex Yang for the outstanding service I received while purchasing my 2018 M4 this week. The team at BMW of Honolulu went above and beyond all my expectations and I received a great deal on the new vehicle as well as having the simplicity of trading in my 2008 M3. This is my 5th BMW I’ve owned and I will make sure when I am ready for my 6th I will work again with Brett! If I could give 10 stars I would! -Tyler J More
Excellent service experience despite challenging circumstanc A lesser dealer / service provider would have failed but BMW shone. New car and no parts available - they got me in a great loaner and kept me updated A lesser dealer / service provider would have failed but BMW shone. New car and no parts available - they got me in a great loaner and kept me updated. Even detailed the car... More