BMW of Honolulu

repair refusal We took our car in for recall of the air bag. When we got it back the air conditioner did not work. We have tried to contact them but they will not re We took our car in for recall of the air bag. When we got it back the air conditioner did not work. We have tried to contact them but they will not respond to our emails or calls More

Great customer service The team at BMW of Honolulu provided a comfortable and professional experience for leasing our X3. Outstanding service from sales and finance depart The team at BMW of Honolulu provided a comfortable and professional experience for leasing our X3. Outstanding service from sales and finance departments. McCafe is also a very pleasant amenity. More

Overall, great experience. My experience with BMW of Honolulu has been great so far. They were able to take care of my primary request right away and under extended warranty. Th My experience with BMW of Honolulu has been great so far. They were able to take care of my primary request right away and under extended warranty. They were able to take care of my secondary request within a day and provided me with a free rental. The only glitch to the entire experience and the reason I cannot give them an "Excellent" rating is that it was noted that I received a complimentary car wash but it was not washed. The same water spots from using my windshield wiper the day before was still there. The wheels were still covered with brake dust too. At any rate, everyone at the dealership were professional and friendly. Thank you to the service greeters, service advisors, technicians, shuttle drivers and everyone who took part in providing me with a great experience. More

Service car The service from the staff was exceptional. Very friendly and courteous staff. Oil and parts were replaced at no charge and they even washed the car The service from the staff was exceptional. Very friendly and courteous staff. Oil and parts were replaced at no charge and they even washed the car. More

Amazing Service!! Thank you BMW of Honolulu for your outstanding service and attentiveness to my needs. 2 flat tires from 1 pothole. You provided a quick turn around an Thank you BMW of Honolulu for your outstanding service and attentiveness to my needs. 2 flat tires from 1 pothole. You provided a quick turn around and Amazing service! I sincerely appreciate you!! More

Service Exceptional services for a minor Issue at the BMW i3. As simple as flat tires incidents, the servicing center took care of it immediately. Thank you Exceptional services for a minor Issue at the BMW i3. As simple as flat tires incidents, the servicing center took care of it immediately. Thank you More

Great customer service!!!! Mike was awesome and worked hard to get me a great price! Made me switch to a brand I never looked at before. Can't wait to get my car. Mike was awesome and worked hard to get me a great price! Made me switch to a brand I never looked at before. Can't wait to get my car. More

service at honolulu bmw Always polite & helpful...shuttle is very convenient to get back & forth. Service writers are calm & helpful, keep you well informed on the car stat Always polite & helpful...shuttle is very convenient to get back & forth. Service writers are calm & helpful, keep you well informed on the car status & contact you if there are any other areas requiring service, ie tires, etc. More

Loyal customer I have been a loyal customer here since 2000. Have always received convenient scheduling and excellent service. Highly recommend for both new car sale I have been a loyal customer here since 2000. Have always received convenient scheduling and excellent service. Highly recommend for both new car sales and service. More

Terrible customer service as well as product 5212 dollar bill for a car with 38k miles. Terrible customer service Jonah could care less. just tried to nickel and dime me, charged me to align a ca 5212 dollar bill for a car with 38k miles. Terrible customer service Jonah could care less. just tried to nickel and dime me, charged me to align a car that they had to take the steering rack out, should be included in the fix. Offered me 500 trade in on a 2012 535i with 38k Miles on it. Basically said fix it or come get it. Further more, I paid my bill of 5212 and picked up my car and 2 days later I get a text from him saying my car is done and sent me another bill for 185! Not a chance that is getting paid, will be contacting my lawyer. Worst attitude and I can’t believe I had to put that kind of money in a car with 38k miles. Buy anything but a BMW and stay away from their service Department flat out fraud in my opinion. More