BMW of Honolulu

Great!!! Yvette Simoes and her team are really technically proficient. They always know or find out what the originating problem is and then resolves it. The Yvette Simoes and her team are really technically proficient. They always know or find out what the originating problem is and then resolves it. Their service makes me feel really good about owning a BMW. Their actions bring credit to the BMW organization. Keep up the good work!!! More

Good Service Jonah, the Service Advisor, is very professional and competent and keeps me well informed on the work being done on my car. The work performed is alwa Jonah, the Service Advisor, is very professional and competent and keeps me well informed on the work being done on my car. The work performed is always well done. More

Excellent Superb service on my X1 by Jonah Ching and the BMW of Honolulu team. Car came out better than before and super clean. Will be visiting soon as special Superb service on my X1 by Jonah Ching and the BMW of Honolulu team. Car came out better than before and super clean. Will be visiting soon as special order parts have been ordered. Looking forward to another pleasant experience. More

Courteous and thorough I brought my car in to have a recall issue taken care of. I was briefed ahead of time to what would be done and how long it was estimated to take by J I brought my car in to have a recall issue taken care of. I was briefed ahead of time to what would be done and how long it was estimated to take by Joseph, who was courteous and knowledgable. They performed all work as indicated and notified me promptly of their completion. They even washed my car as a courtesy. Very impressed with their professionalism and service. More

Thorough and great customer service Kit, was so nice, helpful and efficient from the time I dropped my car off to when I picked it up. My driver who dropped me home was friendly and grea Kit, was so nice, helpful and efficient from the time I dropped my car off to when I picked it up. My driver who dropped me home was friendly and great to talk to. Very nice gentlemen. More

Excellent customer service. Brett Kami provided excellent service helping us find a safe, reliable, quality used vehicle for our son. The whole process from checking out inventor Brett Kami provided excellent service helping us find a safe, reliable, quality used vehicle for our son. The whole process from checking out inventory to the test drive, negoiatiating a fair price and the final paperwork went very smooth. We appreciated all of the help throughout. Thanks again BMW of Honolulu!! More

Recall, poor and unaceptable service I took my 7 series in for a recall and mybserviceman was very rude. Later that day i got a call from him at 4pm saying car was ready and currently bei I took my 7 series in for a recall and mybserviceman was very rude. Later that day i got a call from him at 4pm saying car was ready and currently being washed. I got there 430pm amd car was not ready and there were many customers waiting for their cars. At 510pm a service person was looking arpund without saying a name. I asked status of my car and she happend to be looking for me. She said my car is ready but not washed yet. If i want it washed , its another 15min wait. Left the dealership at 530 very upset with their poor service. More

BMW Honolulu service Great service! My adviser Rick Kanda is always very helpful. Shuttle service was so convenient. My car was ready on time and washed. Everything I Great service! My adviser Rick Kanda is always very helpful. Shuttle service was so convenient. My car was ready on time and washed. Everything I asked for was done. More

Professional and Courteous Service BMW service department is top notch with exceptional service. Dan Mau is also professional and he will go out of his way to help me. I would not go an BMW service department is top notch with exceptional service. Dan Mau is also professional and he will go out of his way to help me. I would not go any where else., I am a BMWer for life! Thank You BMW! More

Fast delivery and great service The staff at the service Department was awesome and professional, did a fantastic job, coffee bar was awesome as you wait for your car the coffee Cafe The staff at the service Department was awesome and professional, did a fantastic job, coffee bar was awesome as you wait for your car the coffee Cafe came in handy and the new decore was real European More