BMW of Honolulu

Their initial service was awesome, follow up not so much. I recommend for a BMW possibly. Bought a used Nissan which died 2 weeks later, they said they couldn't help me because it's a Nissan. Like I said I recommend for a BMW possibly. Bought a used Nissan which died 2 weeks later, they said they couldn't help me because it's a Nissan. Like I said awesome initial service, not so great afterwards, except for Tina who tried to help me. More

great experience brandon was awesome and very helpful with the whole process. I would definitely want him to help us out the next time we have an appointment for any brandon was awesome and very helpful with the whole process. I would definitely want him to help us out the next time we have an appointment for any type of service. More

All concerns were addressed in a timely fashion. Service advisors Gimmie and Kainoa were excellent, very considerate of my time and made my service experience at BMW of Honolulu very convenient. Thank you v advisors Gimmie and Kainoa were excellent, very considerate of my time and made my service experience at BMW of Honolulu very convenient. Thank you very much !!! More

This dealership has excellent response to customers and follow-up from staff. The only suggestion I would provide is improving delivery time of parts on order. follow-up from staff. The only suggestion I would provide is improving delivery time of parts on order. More

The dealership did a great job keeping me advised of the status of my car and work required. They kept informed of repair time line allowing me to structure my time. status of my car and work required. They kept informed of repair time line allowing me to structure my time. More

Excellent service timely and friendly.Thank you Excellent service timely and friendly. Thank you Kainoa! Also did safety check!!! Done on time without any surprises!! Look forward to future ser Excellent service timely and friendly. Thank you Kainoa! Also did safety check!!! Done on time without any surprises!! Look forward to future service checks being the same 5 stars. More

BMW of Honolulu was excellent in selling and delivering a BMW CPO car to me. The negotiation, purchase, and delivery was performed professionally and efficiently. Otto Gebauer and Daquan Wyatt handled the tr BMW CPO car to me. The negotiation, purchase, and delivery was performed professionally and efficiently. Otto Gebauer and Daquan Wyatt handled the transaction. More

Awesome service. Complex job done quickly. Carmela made sure there was a loaner available in case repair went longer than anticipated. Great job. Thank you. sure there was a loaner available in case repair went longer than anticipated. Great job. Thank you. More

Everything was done beyond my expectations. Although I waited for 2days to finish everything it was done perfectly.. I’m enjoying my ride without worry because it’s now running smoothly. Thank you so waited for 2days to finish everything it was done perfectly.. I’m enjoying my ride without worry because it’s now running smoothly. Thank you so More

I don’t think my service advisor, Scott was very honest with me. He did not clearly communicate the terms of the repair. Initially, I explained to him that I made an appointment at 10:30 am on the followin with me. He did not clearly communicate the terms of the repair. Initially, I explained to him that I made an appointment at 10:30 am on the following day, Saturday. The person that took my call stated it would cost $50 to get a diagnosis of what the problem might be. When I arrived at the dealership on Friday evening I met with Scott. He told me that the cost to diagnose the issue would be about $100. He also stated that the car could not be worked on and to leave the car overnight. The next day I called him and stated he didn’t get an update on the car yet. I told him I had an extended warranty with Empire Auto Solution and he aside he would need to call them before proceeding with the diagnosis and repair. He would follow up on Monday. Fine! On Monday he stated he called Empire and they told him they would pay a customary charge to replace and install the alternator. I would be responsible for a $100 deductible. However, Scott explained because of the cost of doing business in Hawaii is higher than the mainland, the customary charges would not apply. How much my share would be is still not clear to me. What it comes down to is BMW would not make enough money by following the terms of the extended warranty. In effect, BMW is overcharging me with prices that are much greater than the national average. It seems very unfair. In addition, the invoice reads $195 for the diagnosis of the vehicle. That’s not what Scott told me. In summary, this incident raises my concerns about the business practices of BMW. Your actions causes confusion and a lack of confidence and sincerity of the business practices of the automotive industry. Steven Fukumoto More