BMW of Honolulu

Informative, status update, provided a loaner, good communication, quick, friendly. enjoyable to work with .good customer experience communication, quick, friendly. enjoyable to work with .good customer experience More

I brought my BMW 530e in 6 times to fix the drivetrain & regenerative braking warning and 4 days after returning it the warning to consult the dealer about these issues appeared again showing the dealership regenerative braking warning and 4 days after returning it the warning to consult the dealer about these issues appeared again showing the dealership was incapable of fixing it. Nice people but no results and no explanation of what was wrong and how they fixed it. More

Amazing fast service! Highly recommended service advisors and technicians! Service with a smile. I will recommend to others! Highly recommended service advisors and technicians! Service with a smile. I will recommend to others! More

Outstanding customer service - class act! Would recommend to everyone, you truly get the whole BMW experience/customer service! Would recommend to everyone, you truly get the whole BMW experience/customer service! More

Chris Ibarra and Mark Hironaka was informative and professional I would rate bmw Honolulu A+ professional I would rate bmw Honolulu A+ More

Excellent service, excellent follow up. Took care of my recall and my car runs perfectly. Took care of my recall and my car runs perfectly. More

Benny Neumann is an excellent service advisor. He explained everything that was happening in the process, what the tech had found and was going to resolve, and the amount of time expected to get t He explained everything that was happening in the process, what the tech had found and was going to resolve, and the amount of time expected to get the parts delivered and work done. I didn’t have to impatiently sit at BMW, watching paint dry on the wall, not knowing when the job would get done. More

Best dealership in Oahu ! Always friendly and fast always makes the customer service go smoothly. Reasons why I love bmw . And the advisor Yvette is the best and always explai Always friendly and fast always makes the customer service go smoothly. Reasons why I love bmw . And the advisor Yvette is the best and always explains everything about the car on what is going to be done and explains about it clearly. Like how they send videos of the car getting inspected and how the tires has left. And after service love how shiny and clean my car looks afterwards. More

Naia was my advisor Very helpful in explaining the issues and solution Provided me with a loaner while my vehicle was being fix 5 of 5 issues and solution Provided me with a loaner while my vehicle was being fix 5 of 5 More

Service Writer, Kainoa Morita, provided excellent customer service by extending his knowledge, sincerity and prompt and informative contact. BMW performed excellent interior and exterior complementar customer service by extending his knowledge, sincerity and prompt and informative contact. BMW performed excellent interior and exterior complementary cleaning. More