Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Honolulu
Honolulu, HI
462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 462 reviews
April 21, 2020
The new service check in kiosk was a little confusing at first. No message directing customer to use kiosk. Once directed to kiosk it was very easy to use. Prefer face to face when checking in. I liked the first. No message directing customer to use kiosk. Once directed to kiosk it was very easy to use. Prefer face to face when checking in. I liked the video sent by service tech of inspection! It was good to see what needed to be replaced or is ok. More
by Wsmiyashiro
Employees Worked With
Errol
April 16, 2020
Excellent customer service. Had my recall done in a timely manner plus the multi/video checks were outstanding. Very satisfied customer. Will be highly recommended. timely manner plus the multi/video checks were outstanding. Very satisfied customer. Will be highly recommended. More
by Ernie
Employees Worked With
Gimie and Eric of service dept.
April 01, 2020
The WORST CUSTOMER SERVICE out of any dealership on Oahu! A few months ago I tried to get ahold of parts and couldn’t get anyone, just kept getting voicemail. Called and called! Finally someone took my numbe A few months ago I tried to get ahold of parts and couldn’t get anyone, just kept getting voicemail. Called and called! Finally someone took my number and said they would have someone call me. Still waiting on that call! Today I scheduled an oil change and tried to find out how long it was going to take them, and got the run around again and more horrible customer service! I will NEVER take my car or my money here again! And the next car I buy...it will be a Mercedes! I refuse to give any money to this place! Sad they are the only BMW dealership and service center on island. 😡 More
by esorworld
Employees Worked With
Service Dept
March 08, 2020
Clean and friendly atmosphere. All of the employees are well dressed and cordial. The persons I worked with were extremely helpful and patient. They took the time to explain whatever you needed or wanted t well dressed and cordial. The persons I worked with were extremely helpful and patient. They took the time to explain whatever you needed or wanted to know. More
by Palaoa
Employees Worked With
Daquan Wyatt - 5 STARS, Obren Vransevis
March 07, 2020
Doug was great. He was warm, friendly, and very efficient. The process went quickly and Judy made sure I received a great rate. Over all BMW Honolulu have gained a new loyal customer. efficient. The process went quickly and Judy made sure I received a great rate. Over all BMW Honolulu have gained a new loyal customer. More
by M. DaDiva
Employees Worked With
Douglas Geyrozaga
March 04, 2020
I’ve had issues with car dealerships in the past but BMW of Honolulu were wonderful, everyone was friendly and service was excellent. thank you. of Honolulu were wonderful, everyone was friendly and service was excellent. thank you. More
by whitebird
Employees Worked With
Doug Geyrozaga
March 03, 2020
Great service! Love the Lyft ride service, didn't have to wait long at all. Drivers were excellent! Love the coffee machine too. Wish you were cheaper. wait long at all. Drivers were excellent! Love the coffee machine too. Wish you were cheaper. More
by mae8kat
Employees Worked With
Forgot name
March 03, 2020
The service dept stays open late which has saved me numerous times when I have a problem and need to get it fixed after work. Professional and expert service! numerous times when I have a problem and need to get it fixed after work. Professional and expert service! More
by Robert Okano
Employees Worked With
Brandon Kobayashi
