BMW of Honolulu

Generally excellent but often difficult to get estimated time for return of vehicle. Recently suffered extensive delay due backlog from prior day. Should have been given option of rescheduling but was not a time for return of vehicle. Recently suffered extensive delay due backlog from prior day. Should have been given option of rescheduling but was not and not given accurate picture of severity of backlog. Rick Kanda worked very hard to accommodate me. Above & beyond. Don’t lose him! More

Great sales man, I was supposed to just check on BMW, because my friend bought BMW at the same BMW dealer, all of the sudden I got one too. because my friend bought BMW at the same BMW dealer, all of the sudden I got one too. More

Buying a vehicle was easy and convenient. Daquan was helpful when I needed help purchasing a vehicle but he was not helpful after the purchase. I received the car a month ago and I’m still unable to dri helpful when I needed help purchasing a vehicle but he was not helpful after the purchase. I received the car a month ago and I’m still unable to drive it around safely. He failed to tell me it only came with one key. I asked for assistance with obtaining a second key and he was no help at all. When the car arrived the check engine light was on and the back up camera did not work. There’s a leak in the fuel line so it’s unsafe to drive. They’re saying the parts are on back order so I’m unable to drive it until it’s fixed. I’m very disappointed with the service I received. More

Ashlyn and Wallace were both courteous, attentive and knowledgeable. Excellent customer service skills! They fielded my questions expertly. No hard push, just gentle persuasion. I am a happy BMW client knowledgeable. Excellent customer service skills! They fielded my questions expertly. No hard push, just gentle persuasion. I am a happy BMW client who will keep coming back because of them. More

Excellent service. Friendly and courteous. Consistent. Staff are terrific. Great coffee. Car comes back clean and washed. Loaner is a great idea to drive and consider. Staff are terrific. Great coffee. Car comes back clean and washed. Loaner is a great idea to drive and consider. More

The sales members were friendly, courtesy and punctual.I received the right the automobile as was offered. These were my fifth car from this dealer. received the right the automobile as was offered. These were my fifth car from this dealer. More

Rick Kanda is excellent as always. Service technicians also excellent. Service performed in a timely fashion as usual. We’ve been bringing both of our BMW s here since we bought them from here and will also excellent. Service performed in a timely fashion as usual. We’ve been bringing both of our BMW s here since we bought them from here and will continue to do so. Cannot say enough good things about Rick Kanda. He is an excellent asset to your company. More

Quick and great customer service. Up to date technology and have great Covid-19 protocols. Called and walked me through the process of what was going on with my car every step of the way. There was no surp and have great Covid-19 protocols. Called and walked me through the process of what was going on with my car every step of the way. There was no surprises. More

Excellent service. Darion was very professional and helpful. No rude assumptions or dealer driven agendas. Finance process was amazing — brief and unexpected.the entire experience was great and I will helpful. No rude assumptions or dealer driven agendas. Finance process was amazing — brief and unexpected.the entire experience was great and I will be back. More

Prompt, polite, honest, and did what they promised. Because of Covid, a loaner car was not available. I understand, and I was always offered transportation in prior years. The BMW service department is Because of Covid, a loaner car was not available. I understand, and I was always offered transportation in prior years. The BMW service department is one of the main reasons BMW is an attractive vehicle. More