BMW of Honolulu

Overall great service. Special kudos to Jonah. Ching who is very professional, patient and responsive to inquiries. Would like to see courtesy pickup and drop off service reimplemented. I work jus a f is very professional, patient and responsive to inquiries. Would like to see courtesy pickup and drop off service reimplemented. I work jus a few blocks away and have to had co- workers pick me up after dropping off my car or taking me to the dealership when repairs were completed. Loaners are available but limited and not convenient to schedule. More

Solid work on the car; quick loaner car service; Rick the maintenance rep lead super friendly and constant comms. But they didn’t clean out / vacuum car as they normally do- leaving me with a bad impression maintenance rep lead super friendly and constant comms. But they didn’t clean out / vacuum car as they normally do- leaving me with a bad impression when picking it up. More

I dropped off my car for change the brake oil and they finished early I was expected. Excellent service finished early I was expected. Excellent service More

Upon check in I was greeted, and told someone would be with me soon… I was checked in momentarily, then spoke with my advisor Kainoa… My car would be ready tomorrow afternoon, I received a text saying with me soon… I was checked in momentarily, then spoke with my advisor Kainoa… My car would be ready tomorrow afternoon, I received a text saying my car was ready, paid online.. texted I would be there for pick up around 3:45 pm, met with Kainoa signed some papers he then brought my car! Mahalo More

Prompt and courteous during check in. Car finished as promised with text notification. . Reviewed service ticket and made recommendations for follow up visit. Well done. promised with text notification. . Reviewed service ticket and made recommendations for follow up visit. Well done. More

Very good customer service! Everyone was very kind and accommodating when I came in. Thank You BMW Honolulu! accommodating when I came in. Thank You BMW Honolulu! More

BMW Honolulu deserves 5-stars, why?1. Call service BMW Honolulu deserves 5-stars, why? 1. Call service advisor with problems. My problem: Pothole tire damage on my M5. 2. Immediately arranges solu BMW Honolulu deserves 5-stars, why? 1. Call service advisor with problems. My problem: Pothole tire damage on my M5. 2. Immediately arranges solution. 3. I was never inconvenienced, it was about me. 4. Minute to Minute text follow up ( I prefer text updates). DONE! And with a upgrade solution!😘♥️🎈🎈🥰 More

Excellent service on my X3 and great customer service from the Parts Department on advising me on the type of receptacle required for Plug in using 220-240v. I really appreciate the service department go from the Parts Department on advising me on the type of receptacle required for Plug in using 220-240v. I really appreciate the service department going above and beyond by washing and vacuuming my car. Thanks. More

I was contacted by Mike when I was interested in a vehicle. He was east to work with and knew what I was looking for. vehicle. He was east to work with and knew what I was looking for. More

Great customer service! Mahalo to Brett Kami for his knowledge and patience! Mahalo to Isaac Castro for making finance smooth and easy! Comfortable settings to hang out too! knowledge and patience! Mahalo to Isaac Castro for making finance smooth and easy! Comfortable settings to hang out too! More