BMW of Honolulu

Marlon did great job throughout process. Not a lot of pressure but there to answer questions or find answers in areas he was not expert in and keep me advised Not a lot of pressure but there to answer questions or find answers in areas he was not expert in and keep me advised More

Specifically for vehicle services, it’s premier compared to regular dealership, but needs some work compared to other BMW higher end dealers. Wish they offered higher end membership for that above average to regular dealership, but needs some work compared to other BMW higher end dealers. Wish they offered higher end membership for that above average concierge service. They treat you special, but not as much as I like when there is an issue. This impacted my decision to purchase a new vehicle with this BMW dealership. More

Great service and friendly Try ther best to satisfy customer I was even offered a loner when my car wasn’t teady customer I was even offered a loner when my car wasn’t teady More

Awesome we had a very limited time line to sign the paperwork and explained that to them. They in turn made it all work on my lunch break. The team once again was totally awesome. paperwork and explained that to them. They in turn made it all work on my lunch break. The team once again was totally awesome. More

Took me 5 hours to change a tire and although they offered shuttle services they are pretty restrictive as to what they can do that’s not planned in advance. Also they can’t tell you when you will be offered shuttle services they are pretty restrictive as to what they can do that’s not planned in advance. Also they can’t tell you when you will be done so it can be your car is left behind. Yvette was great but didn’t provide enough information on time frame although I did tell her my whereabouts vans she finally told me when the car was actually started but it was 2 hours before they finished. Next time I will take an Uber to go home and back. Also after the high fees you charge a 3 percent surcharge for using a credit card. Boo! More

This place was amazing , Samaria really helped my family get a new car and was very professional ! I’ll recommend BMW TO EVERYONE THEY DEFINITELY EXCELLED MY EXPECTATIONS get a new car and was very professional ! I’ll recommend BMW TO EVERYONE THEY DEFINITELY EXCELLED MY EXPECTATIONS More

Great customer service! When I drove into the service drive, they walked up to the car and greeted me, gave me the attention I needed. Gimie was awesome and is very detailed When I drove into the service drive, they walked up to the car and greeted me, gave me the attention I needed. Gimie was awesome and is very detailed on the process and what they have done on the car. More

Been driving my bmw for the last 5 year and service there , Convenience location Easy appointment professional and friendly service !! ⭐️ , Convenience location Easy appointment professional and friendly service !! ⭐️ More

Informative, status update, provided a loaner, good communication, quick, friendly. enjoyable to work with .good customer experience communication, quick, friendly. enjoyable to work with .good customer experience More

I brought my BMW 530e in 6 times to fix the drivetrain & regenerative braking warning and 4 days after returning it the warning to consult the dealer about these issues appeared again showing the dealership regenerative braking warning and 4 days after returning it the warning to consult the dealer about these issues appeared again showing the dealership was incapable of fixing it. Nice people but no results and no explanation of what was wrong and how they fixed it. More