BMW of Honolulu

My car was fixed but with supplier issues it took a month to replace a radiator hose leaving me without a car for that period of time. I was quoted the cost to repair the car when I dropped it off. However, to replace a radiator hose leaving me without a car for that period of time. I was quoted the cost to repair the car when I dropped it off. However, when it came time to pick up my car after repair the dealership changed the price. I haven’t had that happen before which was extremely disappointing from a BMW dealership. I’ve owned BMWs for 20 years and this is the first time that happened. More

Gave me a loaner while a recall was being done at no cost to me. Free real coffee, good service. to me. Free real coffee, good service. More

Gimme was most pleasant to work with. Service took longer than anticipated and I was given a free 2022 loaner. Cool Everything was taken care of to my satisfaction and the cost was rea Service took longer than anticipated and I was given a free 2022 loaner. Cool Everything was taken care of to my satisfaction and the cost was reasonable. I always drink too much of that tasty coffe. More

Very responsive to our questions And to the options available on automobile. We were very pleased with Tina and highly recommend her service. We were quite pleased with the price and will return to BMW available on automobile. We were very pleased with Tina and highly recommend her service. We were quite pleased with the price and will return to BMW in the future. More

BMW Honolulu is best service group on the island. Their service reps and team are the absolute best folks to work with! Their service reps and team are the absolute best folks to work with! More

Grate service but less ALOHA then before, and no shuttle service only by appointment in advance. service only by appointment in advance. More

It is the least professional dealership I have ever worked with. They didn’t seem as helpful since I wasn’t looking at a brand new BMW. The vehicle wasn’t prepped properly. worked with. They didn’t seem as helpful since I wasn’t looking at a brand new BMW. The vehicle wasn’t prepped properly. More

First time BMW buyer. Excellent performance vehicle, but the salesperson we have has been extremely helpful and responded to all our needs after the purchase. Excellent performance vehicle, but the salesperson we have has been extremely helpful and responded to all our needs after the purchase. More

Great vehicle service, courtesy and attention to customer satisfaction. Convenient appointment scheduling to meet customers calendar satisfaction. Convenient appointment scheduling to meet customers calendar More

I only have done business with the service & parts departments @ Honolulu BMW. & these departments have met the BMW standard in both departments!!!! I have been blessed to have had wonderful parents t departments @ Honolulu BMW. & these departments have met the BMW standard in both departments!!!! I have been blessed to have had wonderful parents that provided only the best(BMW’s) for me throughout their time here on earth. Ever since their passing’s BMW’s have been the furthest thing from my mind. One day I was walking my dog , I glanced over & there she was my old roadster that I had 22 years before was for sale. That furthest thought became reality! I went home called the number & bought it! I just had my full circle moment. So after driving the ABS light was on, of course it’s going to be the sensor in my mind but no the ABS comp was out. You guys told me 4488 to have it installed. I about cried. I found the part & labor elsewhere. So got it done w/ the other guys. So now I let Honolulu BMW service my Baby @ any chance possible because the old roadster is a classic in my eyes..& requires Honolulu BMW’’s TLC to keep it performing to the BMW standard. & the complimentary car wash is just the icing on the cake! This is the last car I’m ever going to purchase. So I love taking care of it when I can afford servicing it! The Employees that need to be recognized within the company are Kaimana the service writer, extremely knowledgeable & professional, the Service Mgr.Sean Clizbe, that will send me email promotions the only way I can step foot in their again. A brilliant Mgr.& both those guys are true assets for H. B.M.W.!!! & the parts people that need to be recognized are Chris & Josh too extremely helpful & professional too. Mahalo🤙 To setting the BMW standards even making it available for someone that doesn’t have the $$$$. To spend more time in there like I want to . But both departments are excellent w/an awesome team. Sincerely,DW More