BMW of Honolulu

Since Mini moved to the new location, your service is not the same!! Had to wait a long time for tires replacement scheduled for town but the tires got sent to the other office, not getting the video report, the same!! Had to wait a long time for tires replacement scheduled for town but the tires got sent to the other office, not getting the video report, or the paper I had to asked for it. Several small charges on the receipt the description is not clear to what the charged for, More

Thank you Yvette, Darrell, Ben, Ryan, Mike, Alex, and so many more. Awesome them they have!! many more. Awesome them they have!! More

Staff and service were excellent and timely! Specifically was the driver who took me back to work and pick me up from work to bring me back to the dealership sorry I don’t remember his name but Specifically was the driver who took me back to work and pick me up from work to bring me back to the dealership sorry I don’t remember his name but he’s from New Zealand —excellent communicator!. Kaimaaina and Patrick are also worthy to be mentioned as excellent communicators and providers of thorough service. Thank you! More

Service advisor Patrick Bailey was courteous, Efficient and dispensed exceptional customer service. I have and will always service my vehicles at BMW Honolulu and dispensed exceptional customer service. I have and will always service my vehicles at BMW Honolulu More

Efficient check in. Kainoa kept me informed through out the day and being able to review and pay the invoice prior to return meant that I was able to pickup my car and Kainoa kept me informed through out the day and being able to review and pay the invoice prior to return meant that I was able to pickup my car and leave with no wait time. This is a significant improvement over past services More

Alerting owner to vehicle maintenance needs much appreciated. Knowledgeable and very efficient maintenance performed, keeping owner timely informed. Loaner vehicle provided. Vehicle serviced in g appreciated. Knowledgeable and very efficient maintenance performed, keeping owner timely informed. Loaner vehicle provided. Vehicle serviced in good time and returned to owner in excellent timeliness. More

Staff was helpful, courteous , answered my questions and accommodated me with a shuttle ride which was important to me because I didn’t have anyone to pick me up. Mid day. accommodated me with a shuttle ride which was important to me because I didn’t have anyone to pick me up. Mid day. More

Excellent and beyond… Brett Kami thank you for all your dedicated services towards my BM dedicated services towards my BM More

My car was fixed but with supplier issues it took a month to replace a radiator hose leaving me without a car for that period of time. I was quoted the cost to repair the car when I dropped it off. However, to replace a radiator hose leaving me without a car for that period of time. I was quoted the cost to repair the car when I dropped it off. However, when it came time to pick up my car after repair the dealership changed the price. I haven’t had that happen before which was extremely disappointing from a BMW dealership. I’ve owned BMWs for 20 years and this is the first time that happened. More

Gave me a loaner while a recall was being done at no cost to me. Free real coffee, good service. to me. Free real coffee, good service. More