BMW of Honolulu

My service advisor was great & very helpful. He was able to answer all of my questions & keep me informed throughout the whole process. He was able to answer all of my questions & keep me informed throughout the whole process. More

Very professional, and customer service is great. They also washed my car looks wonderful, Thanks again They also washed my car looks wonderful, Thanks again More

It was my 1st Service for my 2022 car, it was the 1st time I’ve waited 8 hrs to be finished. I wasn’t to happy about that. time I’ve waited 8 hrs to be finished. I wasn’t to happy about that. More

The service department needs to learn the meaning of customer service my transaction of 2 tires caused me to go to Lex Brodie’s for installation . I have purchased 8 cars from your dealership but not an customer service my transaction of 2 tires caused me to go to Lex Brodie’s for installation . I have purchased 8 cars from your dealership but not another one !!!!!!!! More

Very courteous with professional employees Understands well the situation to ease the customers concerns loaner was available well the situation to ease the customers concerns loaner was available More

accurate with all estimates and approvals, sales representative super helpful and knowledgeable, keeps all appointments on time every time, representative super helpful and knowledgeable, keeps all appointments on time every time, More

No coordination & communication in repair department! No advance notice & left with no cars for 2 full days resulted no transportation for kids & elderly! Thanks to Victor Ivankin & Pat Bailey for assis No advance notice & left with no cars for 2 full days resulted no transportation for kids & elderly! Thanks to Victor Ivankin & Pat Bailey for assistance & making this experience slightly positive! More

Not sure about other salespeople but will never work with Terrence Ching again if I ever buy another BMW or anything from that dealer. Always excuses for something he has to do but didn't do. Always trying Terrence Ching again if I ever buy another BMW or anything from that dealer. Always excuses for something he has to do but didn't do. Always trying to give you way lower than KBB trade-in value for your trade-in even the car has perfect condition but sell you the car like it's gold-plated even before the pandemic. One of the least trustworthy people you can possibly work with. Seriously considering to report what happened to BMW USA. More

I just had my first year service and it was excellent. They are showing me they really pride themselves around the customers. They are showing me they really pride themselves around the customers. More

I am very impressed on the service done on my car. They were very informative and helpful. The video update as they worked on the problem and resolved it was the best. It made you feel less to worry They were very informative and helpful. The video update as they worked on the problem and resolved it was the best. It made you feel less to worry about what's really going on. More