BMW of Henderson - Service Center

Horrible service, bad customer service!!!! Dont go here. Bad service. Especially joe the service advisor !!! No no no...! Never will i ever buy bmw again because of their bad service !!! RIPPED Dont go here. Bad service. Especially joe the service advisor !!! No no no...! Never will i ever buy bmw again because of their bad service !!! RIPPED OFF! More

Extremely unhappy with Henderson BMW. STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because th STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because the Engine was shaking a lot and the engine light was on. They said that they have a few recalls to fix. Then they started saying that the car has a few other problems If we wanted to take care of it, which I said no! I feel that from the beginning they wanted me to pay them thousand of dollars! Around November they called me and said that the car was READY and that I have to pay them several $$$$$ for some repairs that they did to our car. I took the car out on a Friday I tested on Saturday and there was the engine shacking again and the engine light turned on! I decided to take the car to the mechanic again on Monday because they told me that the car was ready but obviously It wasn’t... they said again that there was a few recalls to fix again. I had to say that they have the worst customer services ever! I have been calling them or emailing them about the car and they never had an answer about it until they finally emailed me and they sent me a list with another things that they need to fix in the car!! WHAT??? They didn’t even fix the car from the first place and they are asking me if I want them to fix others stuff which it on total was like 6,000! I told the guy that I am not paying or fixing anything else until they fix the few recalls that they told me they had supposedly fixed! A few weeks later he emailed me and said that they fix the recalls but I have to pay them 1,600 from “Who knows” also that the car has an engine light on??? That was the reason I took the car back a couple of months ago!!! that’s when I decided to go personal to fix these issues! When I got there I had to explain to the guy my concern and he called the “Service Director” JOE MONACO which I want to point out that he had the most crappy amateurish experience, worst attitude, doesn’t care about clients and let me walk from there with a car that I paid to be fix from the first place and he wanted me to pay again to fix the same problem which sounded ridiculous to me! I had to say that I took my other 750 to be fix with the same problem and 3 weeks later the engine started shaking again! 2 BMW’s that we are not going to be able to use because they are worthless!! I WILL NEVER PURCHASE A BMW AGAIN!!! More

If I could give a ZERO, I would I have had a lot of cars and been to many places across the US. This place is the absolute worst. They act like you are bothering them when you show I have had a lot of cars and been to many places across the US. This place is the absolute worst. They act like you are bothering them when you show up. It took SIX phone cycles before someone will even pick up the phone. When I show up for my appointment, NOONE greet you. There was a car in front of me so we sat for about 5 minutes waiting for someone to come out and tell us what to do. After that, I decided to go in. It took 10 min before the service person will come out. When we went to the car to get the key, the customer in front of me is STILL in the car. Noone had greeted him still. Even though we have an appt, we still had to call back in to check on the car 4 hours later to see if the car is ready because they were closing and I need the car. They said car is ready. Once I show up, the service person once again acted like I am bothering him and nothing was ready. Waited some more. No greetings, no goodbyes. Dude, if you hate your job so much, DON'T work there...AND btw it is bad form to speak poorly of other customers while another customer is sitting there waiting for his car. This is NOT the service I expected from BMW. More

The worst dealership I've ever been to !!!!! I was unfortunately forced to take my car to the BMW service department about a month ago. They had my vehicle for two and a half weeks. When i brough I was unfortunately forced to take my car to the BMW service department about a month ago. They had my vehicle for two and a half weeks. When i brought it in the service writer Melissa to lied to me on several different occasions. The service director was completely nasty with me as well as the General Manager. All three of those characters should have their employment terminated. My car while under their supervision was poorly handled and inspected. They first told me it was my battery then my transmission. So i paid for the transmission, and the day i took it home and let it sit for a couple of hours and it wouldn't turn on brought the car back for them too look at it a few different times and they wouldn't even bother looking at it and kept on trying to charge for my inspections. I can't believe buying a higher end vehicle comes with this kid of customer service. Truly despicable. More

Service Center lacking well, service. I purchased a 2014 X3 from this location. The buying experience itself was fine- nothing above and beyond but we did our research and knew what we wer I purchased a 2014 X3 from this location. The buying experience itself was fine- nothing above and beyond but we did our research and knew what we were looking for. After purchasing the car, the ‘convenience’ of BMW handling your DMV/Tag Trip wasn’t very convenient. I called the week prior to the temp tag expiring and heard nothing back. Finally got a text from someone, but it wasn’t until I called the night before they expired did they send someone out to my house to give me my new tags. All not a big deal, but for this great BMW experience they gloat about, it does not compare to my Land Rover or even my husband’s Subaru. After a month and a half with the car, I noticed a few issues. The breaks made a grinding noise at times while other times they squeaked. And when I opened my tail gate, often times the door wouldn’t completely open. I made an appt to bring it in and that’s when the frustration hit. The receptionist asked if I would stay with my car or use their shuttle service… no offer of a loaner. I agreed to the shuttle service. When I brought my car in, Melissa brought my car around into the garage. She acknowledged a slight sound with the breaks. After getting me checked in, she sent me to the waiting area to wait for the shuttle driver who was MIA at 9:00am. I asked her if I call the dealership when my car is ready to get a ride back and her response was, “Yes, but the shuttle ends at 2:30” then just walked away. When the shuttle driver showed up, he asked who needed rides and the several people in the waiting room raised their hands. After I explained where I was going and other people explained where they were going, the driver started sorting out the rides, people started arguing about drop off times and I just volunteered to take an Uber to avoid the fighting and being any later for work. He escorted people over to their advisors (even though they were already with different customers) to find other rides and said he would drop me off. The shuttle car needed a heavy car detailing and yes, they only have ONE shuttle service for the ENTIRE DEALERSHIP. Not only that, but their fleet of loaners is so lacking that to get an appt with a loaner, you have to book an appt over a month and a half out. When I asked about the ride back again, the driver explained he had a doctor’s appt so he was ending rides at 2:30pm. Really? BMW wouldn’t have someone else fill their one shuttle service the rest of the day? I didn’t get a phone call back about my car until 5:00pm that day so I was forced to Uber back. When I picked up my car, Melissa explained that they could not find anything wrong with it. She said that BMW breaks are just louder than most and they opened the tail gate several times with no problem. She said I still had plenty of break pads left and when I asked for a print out of this info, the computer system couldn't produce it for some reason so she handle wrote it in. While in the BMW garage, I opened the tail gate and it opened all the way, but when I pressed the close button, nothing happened. NOW it doesn’t close? I looked around and asked an employee if I was missing something/is there a trick to closing it? She manually pushed it close herself then when we opened it, it again opened half way. I tried to press the close button again and it no longer worked. They got my advisor and she seemed annoyed. She tried again to open and close it and had all the same problems. She got into the drivers seat and explained that here is a setting in the system where you can adjust the height of the opening. Looking over her shoulder, I saw it was at the max opening level on the screen. She dialed it down to the lowest level then back up to half way AND TRIED TO TELL ME THAT WAS WHERE THE SETTING WAS AT. I was standing right there! Why lie about that? I corrected her saying I was standing right there and saw the setting and reminded her that now it isn’t closing to so there is something wrong here anyway. So back to the waiting room I go… After a short wait (they were speedy here), they came back to tell me it was repaired. I walked out, opened and closed it and it worked…for a few days. It again will not close with the button. I have no problem manually closing it, but they explained its bad for the car. So back to the dealership I go and get this… my warranty is up. How convenient. Cars have issues, especially used cars. I get that. But the corners they cut at this dealership when dealing with issues and the customer service experience magnifies these problems. And if you are going to be cheap with only 20 loaner cars, at least get a proper shuttle service. More

Repeat TERRIBLE vehicle service The worst! I dread when there is a problem with my 328i and unfortunately have had my share in the year and a half that I have been leasing my vehicle The worst! I dread when there is a problem with my 328i and unfortunately have had my share in the year and a half that I have been leasing my vehicle. Not only do they not contact you with updates on car diagnosis but expect you to incur additional expense by using LYFT or Uber or renting a car at your own expense. The worst part is that no one cares. Counting the days till lease over then on to Mercedes. More

Incredibly POOR service Multiple rescheduled service appointments, too busy to honor appointments, do not return calls or provide updates. Currently 2 days PAST due with NO Multiple rescheduled service appointments, too busy to honor appointments, do not return calls or provide updates. Currently 2 days PAST due with NO UPDATE! DO NOT USE THIS DEALERSHIP More

Wrong tires and won't correct mistake Too bad you can't give negative stars. I have never had a worse experience with a dealer in my 60 years of owning a car. They have been servicing my Too bad you can't give negative stars. I have never had a worse experience with a dealer in my 60 years of owning a car. They have been servicing my car for the last 7 years and while their service has not been great I noticed significant degradation in the last 2 years. This year started out in February with a $830 charge to replace the 2 rear tires on my 2008 BMW 538i. It only took them a month to get the correct tires and 2 trips to the shop costing me about 5 hours of my time. The first time I sat in the waiting room for 2 hours to be told that they had the wrong tires and I would have to return for another appointment. In August, I needed to have the front 2 tires replaced . Guess what! They put the wrong tires on the car and after a bill for $760 they won't return my phone calls to correct their mistake. I am driving on the wrong tires for a month now and no help from anyone at BMW. I seriously recommend that anyone considering buying a car or getting service at BMW Henderson reconsider and look somewhere else. More

worthy of 5 stars all connected with me were helpfull, kind, knowlede geable, i will ALWAYS be here when I NEED to be, clean , great shuttle guy, (JOE) comfrtable whil all connected with me were helpfull, kind, knowlede geable, i will ALWAYS be here when I NEED to be, clean , great shuttle guy, (JOE) comfrtable while waiting More

Terrible People!!! They took my CD's - and lied about when I would get them back - I still haven't gotten them back and I don't think I ever will. One was irreplaceable. They took my CD's - and lied about when I would get them back - I still haven't gotten them back and I don't think I ever will. One was irreplaceable. The radio/display was faulty And they took the CD player out. They refused to break open the CdPlayer to get them out, and instead sent it off, with my Cd's still inside - knowing I would never get them back but lied and said I would. Now, the truth comes out but those xxx people continue to say "we'll do our best to get them back" but refuse to call anyone so I just continue to wait, but nothing is ever going to happen. Don't go there. I could go on about every visit and what happened but I would run out of room. More