BMW of Henderson - Service Center

Great customer service! My Service Rep Kyle is wonderful to work with. Keeps me informed and follows up with me later. My Service Rep Kyle is wonderful to work with. Keeps me informed and follows up with me later. More

Scheduled appointment was on time and work performed satisfactorily. Everyone was polite and professional. The wait was shorter than expected. satisfactorily. Everyone was polite and professional. The wait was shorter than expected. More

They were professional and friendly. Would recommend BMW to my friends and family and anyone needing repairs and maintenance. Would recommend BMW to my friends and family and anyone needing repairs and maintenance. More

Awesome. Jacob was simply excellent. He attended to my requests in a very professional and timely manner Jacob was simply excellent. He attended to my requests in a very professional and timely manner More

Albert Fantone (our service advisor) was excellent! He took care of us in a very professional and friendly manner. Realizing that our repairs might take several days, Albert got us a very nice loaner He took care of us in a very professional and friendly manner. Realizing that our repairs might take several days, Albert got us a very nice loaner car which completely relieved the stress of living without our car for days. During the repair process, Albert realized that another part needed to be replaced that was not on the original estimate. I was very surprised and pleased to find out that this was done at no extra cost to us even though the part costs hundreds of dollars. I applaud the integrity and professionalism of the service department and would recommend them to anyone. More

Got me back on the road same day after blowing a tire. I am thankful for the quick response and professionalism. I am thankful for the quick response and professionalism. More

Greg M was the epidemy of "Excellent Customer Service. " My experience and engagement were limited to the Service Department, where the costs were explained and recommended services were commensurate with " My experience and engagement were limited to the Service Department, where the costs were explained and recommended services were commensurate with the upkeep of our X5 so that the vehicles remain in the best operating state. Additionally, when seeking an estimate on our other vehicle, Greg explained all the costs and the time necessary for the completion of those services. For our time in Henderson, all our BMW's will be serviced here. More

Albert has been great! The attention to detail by some of the service technicians could be improved. The attention to detail by some of the service technicians could be improved. More

We came in for an oil change and the checked everything in the car, which took a couple hours. The service advisor was friendly but, asked to do the annual tire rotation. When our records should have indic in the car, which took a couple hours. The service advisor was friendly but, asked to do the annual tire rotation. When our records should have indicated that it was done recently at a different dealership when I had replaced a tire Overall, I had a good experience with my first visit to this dealership. More

Very friendly staff and nice clean waiting room with a lot selection of coffee and tea. lot selection of coffee and tea. More