Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of Henderson - Service Center
Henderson, NV
449 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
449 Reviews of BMW of Henderson - Service Center
Sort by
January 19, 2022
Efficient, professional & clean. My advisor Emmanuel was excellent as well. My BMW was ready & they had a shuttle to & from work for me. Thank you for making it easy ! excellent as well. My BMW was ready & they had a shuttle to & from work for me. Thank you for making it easy ! More
by lisacrum1
Employees Worked With
Emmanuel Service Dept
January 16, 2022
That Led You to File a Complaint:I brought my vehicle in That Led You to File a Complaint: I brought my vehicle in to get serviced for a minor radiator leak Dec 23, 2022 Spoke with Service Manager Kyle he s That Led You to File a Complaint: I brought my vehicle in to get serviced for a minor radiator leak Dec 23, 2022 Spoke with Service Manager Kyle he said they charge 250 to check for any issues and will apply fee to labor if car work is needed I agreed. A few hours later Kyle called me and informed me that the radiator was leaking and it needed to be replaced the labor will be $2100 I told Kyle I couldn't afford it and called Pep Boys they quoted me 1200 for labor I called Kyle back and I explained that Pep Boys would charge less, Kyle said he can do work for $1500 I agreed and Kyle rest assured that my radiator was the only problems. A week and a half later Kyle calls and says theres more issues I was confused because I thought my car was diagnosed and the only issue was my radiator he said charges after repairs should be around 2300 I explained I couldn't afford it Kyle replied and said don't worry he'll get it down to 1700 I agreed. On Jan. 6 Kyle called and said my car was ready and said my bill is 3800 I screamed like how did my price shoot sky high he said that he'll have his boss contact me and try to negotiate price it's been a week and still no contact or help...I was severely taking advantage of. More
by kdresorts
Employees Worked With
Kyle
January 14, 2022
Stacey was very helpful and called when the car was ready for pickup. The Expert genius Vic was not able to assist regarding the February 2022, 3G phase out and its effects on the Connect Drive. I will be for pickup. The Expert genius Vic was not able to assist regarding the February 2022, 3G phase out and its effects on the Connect Drive. I will be returning to the dealership to speak with the dealership Service Manager, regarding BMW Connect Drive and 3G as was recommended on my phonecall with the BWM representative from BMW USA. It does not seem right that because the carriers are phasing out 3G, that BMW has indicated that its not BMW's problem. As a result safety and notifications thru BMW Connect Drive will likely be halted in February 2022. Is BMW really going to be left in the dark with no upgrade or fix to this Connect Drive 3G issue? More
by cmiletich
Employees Worked With
Stacey Means (service associate)- good. Vic Williams (tech genius)- fair
January 09, 2022
Disorganized, perhaps under-staffed. Customers serviced in apparently haphazard order and not first-come first-served or by appt, as expected. The biggest disappointment and turn-off, though, is the contin in apparently haphazard order and not first-come first-served or by appt, as expected. The biggest disappointment and turn-off, though, is the continued attempt to gouge long term loyal BMW customers with ridiculously over-priced repairs. It’s not enough that hourly tech rates for even the simplest routine maintenance/repairs are way over market, but coupled with inflated job estimate times per the “book”, is substantially non-competitive and forces us to seek and use alternative options. 150%, even 200% (double), would be understandable and possibly even justified for the reputation of BMW-trained expertise, but 300 to 500% over increasingly competent alternative solutions is a deal-breaker. To acquiesce to the price gouging sends the wrong message/feedback and only furthers to promote more of the same, leaving no choice but to decline. It’ll be interesting to see what comes of this. Hopeful… More
by Perplexed
Employees Worked With
Not employee’s fault
January 07, 2022
Daniel was very quick, professional and efficient. I had a completely flat tire three days before my car was scheduled to be serviced. Daniel was able to schedule my tire repair and have my car serviced at a completely flat tire three days before my car was scheduled to be serviced. Daniel was able to schedule my tire repair and have my car serviced at the same time - saving me valuable time and trips back to the dealership. Thank you, Daniel! More
by kurt.wuebbenhorst
Employees Worked With
Daniel Grossardt
December 31, 2021
I left my car for oil change and gps problems around 9am came back next day oil change service notification still there also they didn’t fix gps problem also they didn’t wash the car came back next day oil change service notification still there also they didn’t fix gps problem also they didn’t wash the car More
by Turk
Employees Worked With
Manuel
December 29, 2021
I have been using BMW dealerships for the maintenance and repairs on the last 3 BMW's I've owned. I have been going to BMW of Henderson for several years now, but no longer as of last week. It seems that wit repairs on the last 3 BMW's I've owned. I have been going to BMW of Henderson for several years now, but no longer as of last week. It seems that with new/used car sales at a low with no inventory on the lots, that the dealership is making up their revenues in service. It started with having to wait an hour for the service advisor Albert to come back to get me. I was willing to let that slide. Then the next day, I was insulted with the repair estimate that I received by Albert. To add insult to injury, it seems the dealership has now incorporated "shop fees" to tack on to estimates and costs. When asked what a shop fee was, I was told, "he would need to check on it". So in a nutshell, BMW of Henderson has lost a life long customer and I will make sure to tell everyone I know of my bad experience. More
by xlt4mike
Employees Worked With
Albert
December 23, 2021
I had quite a few issues going on with my 2019 330i. My service advisor was Kyle. He was really nice, very attentive & took notes on all of the issues that I had noticed. He kept in touch with me througho service advisor was Kyle. He was really nice, very attentive & took notes on all of the issues that I had noticed. He kept in touch with me throughout the day. As soon as he knew that he would need to keep the car overnight, possibly longer he made sure that there was a loaner vehicle there for me to use while the warranty repairs were being fixed. I could not be happier with the service and outcome. Kyle is a great addition to BMW Henderson! Thanks Kyle! More
by Angie Scott
Employees Worked With
Kyle in Service
December 21, 2021
Our second time with this dealership for car problems this year. Kyle was great getting us in and getting new battery. Work was done as promised with a discount, and we were very satisfied with the exper this year. Kyle was great getting us in and getting new battery. Work was done as promised with a discount, and we were very satisfied with the experience. More
by Billy the Kid
Employees Worked With
Kyle
