BMW of Henderson - Service Center

Took my X5 in for some general service and a repair. I dealt with Albert in the service department and he was great! dealt with Albert in the service department and he was great! More

Excellent service, waiting room was nice and clean. Washed and vacuumed the car after my service. Washed and vacuumed the car after my service. More

Daniel my service representative is great. He always gets my car fixed quickly and efficiently my car fixed quickly and efficiently More

Contacting dealership to make appointment or contacting dealership to get status of vehicle repair is very difficult. I had to contact sales manager to finally get someone to answer the maintenance phone dealership to get status of vehicle repair is very difficult. I had to contact sales manager to finally get someone to answer the maintenance phone lines More

Efficient, professional & clean. My advisor Emmanuel was excellent as well. My BMW was ready & they had a shuttle to & from work for me. Thank you for making it easy ! excellent as well. My BMW was ready & they had a shuttle to & from work for me. Thank you for making it easy ! More

Stacey was very helpful and called when the car was ready for pickup. The Expert genius Vic was not able to assist regarding the February 2022, 3G phase out and its effects on the Connect Drive. I will be for pickup. The Expert genius Vic was not able to assist regarding the February 2022, 3G phase out and its effects on the Connect Drive. I will be returning to the dealership to speak with the dealership Service Manager, regarding BMW Connect Drive and 3G as was recommended on my phonecall with the BWM representative from BMW USA. It does not seem right that because the carriers are phasing out 3G, that BMW has indicated that its not BMW's problem. As a result safety and notifications thru BMW Connect Drive will likely be halted in February 2022. Is BMW really going to be left in the dark with no upgrade or fix to this Connect Drive 3G issue? More

Great service and the service department is very knowledgeable with great communication. My vehicle was also washed after service was complete knowledgeable with great communication. My vehicle was also washed after service was complete More

Disorganized, perhaps under-staffed. Customers serviced in apparently haphazard order and not first-come first-served or by appt, as expected. The biggest disappointment and turn-off, though, is the contin in apparently haphazard order and not first-come first-served or by appt, as expected. The biggest disappointment and turn-off, though, is the continued attempt to gouge long term loyal BMW customers with ridiculously over-priced repairs. It’s not enough that hourly tech rates for even the simplest routine maintenance/repairs are way over market, but coupled with inflated job estimate times per the “book”, is substantially non-competitive and forces us to seek and use alternative options. 150%, even 200% (double), would be understandable and possibly even justified for the reputation of BMW-trained expertise, but 300 to 500% over increasingly competent alternative solutions is a deal-breaker. To acquiesce to the price gouging sends the wrong message/feedback and only furthers to promote more of the same, leaving no choice but to decline. It’ll be interesting to see what comes of this. Hopeful… More

Daniel was very quick, professional and efficient. I had a completely flat tire three days before my car was scheduled to be serviced. Daniel was able to schedule my tire repair and have my car serviced at a completely flat tire three days before my car was scheduled to be serviced. Daniel was able to schedule my tire repair and have my car serviced at the same time - saving me valuable time and trips back to the dealership. Thank you, Daniel! More