BMW of Henderson - Service Center

Pleasant experience. The service people were very friendly and courteous. Good job and I would come again. The service people were very friendly and courteous. Good job and I would come again. More

Justin Ko my advisor was very kind, honest and helpful. Very respectful , good attitude and neat. Very respectful , good attitude and neat. More

I changed my 11:30 AM appt to 8:00 AM at the advisor's request, and at some issue with my personal schedule, because, they said, "Your vehicle has some recalls that need to be addressed." My annual servi request, and at some issue with my personal schedule, because, they said, "Your vehicle has some recalls that need to be addressed." My annual service was concluded at 11:30 AM, per text. I picked up the car at 3:00 PM, a prearranged time. The service was performed appropriately, and the car was washed, though the interior windshield was dirtied with soap. (Second occurrence on that one...). So, what about the recalls? "Oh, we didn't do that; you will have to bring the car back in soon. It will take a full day..." So why did I bring my car in early? A star is granted for the wash and their courtesy. Thanks for that. I was courteous, too. More

Since I moved Henderson in 3/2020, my Mini needed to serviced. Since not knowing where to take my car, I started reading reviews about the Mini Dealership, I didn’t like what I was reading. I trust the serviced. Since not knowing where to take my car, I started reading reviews about the Mini Dealership, I didn’t like what I was reading. I trust the crew at BMW Dealership, especially Kyle (service manager), he knows and he executes customer service at a high level. More

Tim Chen is very good. I think it's nice to meet someone who is careful and responsible. We will answer our questions carefully I think it's nice to meet someone who is careful and responsible. We will answer our questions carefully More

The service advisor, Tim was outstanding. His promptness, professionalism are his hallmark. Excellent service at this facility! His promptness, professionalism are his hallmark. Excellent service at this facility! More

Wheel alignment was handled quickly and very efficiently. The service advisor was pleasant and informative. The service advisor was pleasant and informative. More

I have had my X5 in service a couple times. for minor repairs/service items and I have always had a great experience and have been treated like a VIP. My service advisor, Victor has always kept for minor repairs/service items and I have always had a great experience and have been treated like a VIP. My service advisor, Victor has always kept me up to date on things and even sent texts throughout the day while I was at work letting me know the progress and when my vehicle would be completed and ready for pick up. If I could give a higher than 5 star rating for Victor and his work ethic, I definitely would. More

Great service, great customer waiting area. A 10 in my book. The service department staff, specifically Kyle was great to work with. A 10 in my book. The service department staff, specifically Kyle was great to work with. More

This dealership is friendly and efficient. Easy in and outdoor service. The sales people are knowledgeable and helpful. Easy in and outdoor service. The sales people are knowledgeable and helpful. More