BMW of Henderson - Service Center

My service advisor Gregory Mercer was great. He kept me informed on the progress of my repair. The dealership has always been professional and responsive to both the sales process and the servic He kept me informed on the progress of my repair. The dealership has always been professional and responsive to both the sales process and the service department is the best. More

I recently took my car to get the gas sensor changed and to see why my brakes were making a noise. I did some research and was advised by another dealer what needed to be done. So, I dropped off my car an to see why my brakes were making a noise. I did some research and was advised by another dealer what needed to be done. So, I dropped off my car and advised them on what was going on. I was told I needed to do additional work before it was even look at. Then I was told the work was going take a couple days. Now at this time my car wasn't even looked at yet. My car was drop off at 10am no one called or gave me a follow up. I called at 4 pm and asked what was going on with my car. Then they sent me a video telling me my brakes were great but I needed a lot of additional work. I knew I just needed the gas sensor to be looked at, but I was told I need about $4000.00 in work to be done. To make it more frustrating. When I picked up my car, they handed me a paper summary which told me I needed to get new brake pads. I just had my brakes changed at their site less than a year ago. My car has about 70,000 miles I don't drive it a lot. I feel since I'm women I was targeted. This so bad. More

I paid $250 for an oil change. Oh, wait, that was just the estimate, the actual cost was $33 higher (excluding tax) than the estimate, without any permission from me. In addition, Oh, wait, that was just the estimate, the actual cost was $33 higher (excluding tax) than the estimate, without any permission from me. In addition, I was brow beaten into getting the vehicle maintenance check for $150, resulting in an additional $2700 of "needed" work on the car which has only 27000 miles on it, mostly highway driving. What kind of junk does BMW make anyway? OR, is it that this dealership is just out to make a buck regardless of whether the car needs the work done? At any rate, I was planning on trading my car in for a new one in the next couple of weeks and now I know for sure it won't be for another BMW. More

Customer service was amazing my service provider seemed knowledgeable and answered every question I asked. The big plus was the cleaning of my car it’s looked like new again. knowledgeable and answered every question I asked. The big plus was the cleaning of my car it’s looked like new again. More

Justin cares about his clients and really goes above and beyond to ensure quality service! beyond to ensure quality service! More

Tim Cheng, my service advisor was very helpful and kept me informed through the entire process and the car was finished in a timely manner me informed through the entire process and the car was finished in a timely manner More

I wish this dealership would get their act together. Especially as a luxury car dealership. Somehow they’re always a mess. Went for my oil change, they lost my car for a minute and then after finding it Especially as a luxury car dealership. Somehow they’re always a mess. Went for my oil change, they lost my car for a minute and then after finding it, brought out a non washed car although they said they would wash it. It’s just strange to me. The only reason I go is because I have a prepaid oil change package, otherwise I’d go elsewhere. Like I do for other due car services. More

Friendly, responsive, professional. Great customer service overall. Would highly recommend to my family and friends. Great customer service overall. Would highly recommend to my family and friends. More

Gregory Mercer at the BMW of Henderson store took very good care of us. We were visiting from out of state for this service... and he made sure it was done efficiently... , so we could be on the road bac good care of us. We were visiting from out of state for this service... and he made sure it was done efficiently... , so we could be on the road back to Utah More

Fantastic spectacular proffessional employees! Great showroom! Wonderful free coffee! Convenient vending machine! Friendly management! Impressive! Great showroom! Wonderful free coffee! Convenient vending machine! Friendly management! Impressive! More