BMW of Henderson - Service Center

Ian Mandapat was great I always go to him and will continue to work with him, he's friendly and takes good care of my car. continue to work with him, he's friendly and takes good care of my car. More

Clean facility and the people are pleasant. Free water and coffee is offered in the lounge. Free water and coffee is offered in the lounge. More

Victor was great as always getting me in and out in a timely manner. Service is the best here timely manner. Service is the best here More

Great customer service, very clean and organized dealership, service advisor Justin is very professional and caring. dealership, service advisor Justin is very professional and caring. More

They were amazing! Great hospitality and made me feel super comfortable about getting my car serviced here. Staff was super friendly and gave me a nice loaner as well Great hospitality and made me feel super comfortable about getting my car serviced here. Staff was super friendly and gave me a nice loaner as well as regular updates. More

Gregory Mercer from the service department has been taking care of me the last 4 times my car has been in for service. I truly appreciate his patience, kindness and knowledge! He is definitely my go to taking care of me the last 4 times my car has been in for service. I truly appreciate his patience, kindness and knowledge! He is definitely my go to person in that department! More

My wife and I have owned Porsche and Mercedes-Benz as our choice vehicles and decided to give BMW a try. I have owned my X5 for a few months now and notice an issue with the vehicles lane assist. I went in choice vehicles and decided to give BMW a try. I have owned my X5 for a few months now and notice an issue with the vehicles lane assist. I went into BMW of Henderson and made an appointment to have the computer checked out. I was surprised when they told me, I would need to find alternative mode of transportation when I bring in my new vehicle in for service. With a luxury brand, I assumed all would be the same and would accommodate me with a loaner vehicle. I know I did not buy an M model or an 8 series, but other luxury brands have always accommodate me. Secondly, when I asked about a loaner vehicle the service assistant was smug about my request. He had no alternative or sympathy with my request. When I drove in to drop off my vehicle, I gave my reason for the visit again and went on my way. I was pleasantly surprised when they did find the issue and stated it had been corrected. I returned later in the day and picked up my vehicle. BMW Henderson does have an amazing coffee machine and a welcoming seating area. I drove home and had no issues with my vehicle. I hope this is the only issue I will have. Respectfully, D.T. More

Clean, safe, and friendly people. Making appointments easy. Coffee is really good in waiting area. Making appointments easy. Coffee is really good in waiting area. More

We drove into Las Vegas from San Diego when suddenly I was losing coolant. I tried to reach out to the BMW nearest me but they said they wouldn’t be able to take my car in until Monday but we had to check was losing coolant. I tried to reach out to the BMW nearest me but they said they wouldn’t be able to take my car in until Monday but we had to check out and drive back on Saturday. I called BMW of Henderson and explained my situation and they made accommodations for me to bring the car in right away. Obviously my main concern was making sure my car was running properly to make the drive back home to San Diego as well as the short time we had left in Las Vegas. Kyle was able to get my car back to the technicians, diagnosed and repaired all in the same day. I am super grateful for their help and their quick turnaround! More

Great location, friendly staff. The process of dropping off and picking up my vehicle is easy. The process of dropping off and picking up my vehicle is easy. More