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BMW of Henderson - Service Center

Henderson, NV

4.7
453 Reviews

453 Reviews of BMW of Henderson - Service Center

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August 19, 2023

Great Service by the whole BMW Team! !! They performed all the services I requested and even did a full diagnostics via video for me to see all the issues aside of my requests. Kyle helpe More

by Jonaz_Glorioso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Aug 24, 2023 -

BMW of Henderson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Henderson! Drive safe, and we'll see you on the road.

August 16, 2023

BMW of Henderson is the place to buy and repair your BMW. Ian has been my service adviser for years and I can assure and confirm that he will provide you with professional advice, his willingness to go the e More

by rajulraml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Aug 19, 2023 -

BMW of Henderson responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Henderson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

August 15, 2023

Service consultant is very helpful and honest when it comes to car problems. I’m very satisfied about the service on my car. More

by Homer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Fontone
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August 15, 2023

Attention to details like customer/ service representative interaction and fast and reliable service. Inspection was down to the details of what your car needs to be fixed or serviced with a vi More

by jnclarrascaeta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a
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August 13, 2023

The routine service was very fast at just over a hour. Used to waiting 3-4 hours in Beverly Hills. Courteous and helpful advisor. Highly appreciate this dealership. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason?
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Aug 16, 2023 -

BMW of Henderson responded

Hi Stephen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

Very poor services. Slow and not responsive compared to the services we could get before or from outside shops More

by ungh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
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Aug 11, 2023 -

BMW of Henderson responded

Hi, thank you for bringing this matter to our attention. Please call our General Manager at (702) 570-0278 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Aug 11, 2023 -

ungh responded

I had a very small problem and was able to make the appointment the next day. When I took my car in at the time of appointment, I had to wait a couple hours to see the advisor, then he told me, he will try his best to get it fix the same day, but more likely the next day because they were behind. I was not very happy but nothing I can do. I called that afternoon , they said no information available. The next I call three times, the answer still no information available. The third day I got a video message said that my car was checked and no issue found. I called again to see if I can get my car back, they said not yet. I kept calling and get no response until afternoon I got a message said that my car is ready. I said can you send a someone to pick me up, he then said no. For this small problem, I had to rent a car for three days and asked someone to take me to the dealer to pick up the car. When I make appointment, I expect to get the car back at a reasonable time frame depends on the problems , but not for “we are behind”. If you are behind, don’t make appointments available.

August 07, 2023

Great service as usual, Mauricio helped and didn't oversell any service we did not need! More

by ritachase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurico
Report | Print
Aug 11, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

They were VERY busy. Might need more help? I guy came in after me and he was taken in before me. I waited three days for my car - was very inconvenient. I don't have More

by LBECHARD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert and Kyle
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Aug 08, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

August 03, 2023

The team took the time to make sure my BMW was serviced correctly and kept me informed along the way. More

by sdverrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
Report | Print
Aug 07, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to leave a review for us at BMW of Henderson. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2023

The service department is exceptional with a customer service area that is comfortable and accommodating. I enjoy working with this dealership. Always look forward to my service appointments here. More

by Forrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Amezcua
Report | Print
Aug 07, 2023 -

BMW of Henderson responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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