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BMW of Henderson - Service Center

Henderson, NV

4.6
449 Reviews

449 Reviews of BMW of Henderson - Service Center

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August 13, 2023

The routine service was very fast at just over a hour. Used to waiting 3-4 hours in Beverly Hills. Courteous and helpful advisor. Highly appreciate this dealership. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason?
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Aug 16, 2023 -

BMW of Henderson responded

Hi Stephen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

Very poor services. Slow and not responsive compared to the services we could get before or from outside shops More

by ungh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
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Aug 11, 2023 -

BMW of Henderson responded

Hi, thank you for bringing this matter to our attention. Please call our General Manager at (702) 570-0278 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Aug 11, 2023 -

ungh responded

I had a very small problem and was able to make the appointment the next day. When I took my car in at the time of appointment, I had to wait a couple hours to see the advisor, then he told me, he will try his best to get it fix the same day, but more likely the next day because they were behind. I was not very happy but nothing I can do. I called that afternoon , they said no information available. The next I call three times, the answer still no information available. The third day I got a video message said that my car was checked and no issue found. I called again to see if I can get my car back, they said not yet. I kept calling and get no response until afternoon I got a message said that my car is ready. I said can you send a someone to pick me up, he then said no. For this small problem, I had to rent a car for three days and asked someone to take me to the dealer to pick up the car. When I make appointment, I expect to get the car back at a reasonable time frame depends on the problems , but not for “we are behind”. If you are behind, don’t make appointments available.

August 07, 2023

Great service as usual, Mauricio helped and didn't oversell any service we did not need! More

by ritachase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurico
Report | Print
Aug 11, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

They were VERY busy. Might need more help? I guy came in after me and he was taken in before me. I waited three days for my car - was very inconvenient. I don't have More

by LBECHARD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert and Kyle
Report | Print
Aug 08, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

August 03, 2023

The team took the time to make sure my BMW was serviced correctly and kept me informed along the way. More

by sdverrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
Report | Print
Aug 07, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to leave a review for us at BMW of Henderson. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2023

The service department is exceptional with a customer service area that is comfortable and accommodating. I enjoy working with this dealership. Always look forward to my service appointments here. More

by Forrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Amezcua
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Aug 07, 2023 -

BMW of Henderson responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 02, 2023

Reliably prompt, efficient, knowledgeable and helpful best describes service advisor Christian Mandapat. He has consistently addressed my needs with a positive can-do attitude. More

by peterson.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian "Ian" Mandapat, Jennifer Mitchell
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Aug 07, 2023 -

BMW of Henderson responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2023

Warranty Air Conditioning repair work was performed, Albert was my service agent and my experience was excellent, 5 star. More

by GC......
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Aug 07, 2023 -

BMW of Henderson responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. If you ever need help, just give us a call. Happy motoring!

July 26, 2023

Albert took excellent care of me and my car. Knows his BMWs. Will return for service. More

by smoothvoice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Jul 27, 2023 -

BMW of Henderson responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 26, 2023

My service advisor takes good care of customers. Very professional and reliable. I can count on him any time. More

by DC
Recommend Dealer
Yes
Employees Worked With
Ian Mandapat
Report | Print
Jul 30, 2023 -

BMW of Henderson responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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