BMW of Henderson - Service Center

Victor my service rep is always very attentive, service people are pleasant, dealership is always clean. people are pleasant, dealership is always clean. More

First Sahara BMW damage my car, but made it right! Not Henderson BMW, they damaged my vehicle and sublimely suggested I purchase a different vehicle elsewhere. I drove my car into your dealership, dro Not Henderson BMW, they damaged my vehicle and sublimely suggested I purchase a different vehicle elsewhere. I drove my car into your dealership, drove home (100 miles), and it hasn't been the same since. Henderson BMW damaged my car, and at first said they would tow it from my home of record to their dealership, which made no sense. Then it became, I needed to have it towed to their dealership and they would reimburse me as though I would trust them to reimburse me. Due to the fickle and passive aggressive GM I spoke with, I didn’t trust him at his word about reimbursement. The service tech went under my hood and hit something damaging other components. On the drive home, my car rode horribly all the way home. I let the service tech know how my car was running, but he really wasn’t in a position to do the right thing. He was going to give me a loaner, but I didn’t have time to reschedule appointments with students. They needed me, and I wasn’t going to cancel on them in the ninth hour affecting their learning experience due to the carelessness of Henderson BMW. The most logical resolution would have been to exercise common sense. We could have located a certified BMW tech in my area, have them take a look, make the repair. But, the GM didn’t feel I was deserving of such a seamless resolution. I am disabled, diabetic, and now stranded. I am not sure if I am more hurt or more disappointed in how this GM and service tech has treated me, but I am 66 years young and have dealt with such behaviors throughout my life. My 2014 328i was treated as a newborn baby, in mint condition, with less than 80k miles, which are mostly highway mileage. No one touched my car without BMW certification and never will. Again, a message was left on my voicemail stating BMW would arrange towing. Then I am told I am responsible for a 100 mile tow, and they will reimburse me. This GM actually expected me to trust him. If only he would close his eyes, he would have done the right thing. Customer Service 101 exists for a reason. Once again, I am not sure if I am more hurt, or more disappointed in the treatment from this GM and dealership. I am done with BMW. I really didn’t need a new car, but considering it, but it will most definitely NOT be a BMW. More

Service providers are very cordial and prompt 👌 Greg is very excellent in taking care of my X3’s needs👏👌honest, kind and respectful 🌻 very excellent in taking care of my X3’s needs👏👌honest, kind and respectful 🌻 More

Thanks to Victor for his professionalism and excellent service that provided me with all option available from recall repair to other car maintenance. service that provided me with all option available from recall repair to other car maintenance. More

Savana Scott was my service adviser. Great courteous service. Very attentive and caring. Car was ready sooner than promised. Will definitely come back. Great courteous service. Very attentive and caring. Car was ready sooner than promised. Will definitely come back. More

Great service! Jesus A. was my service advisor when I had my oil changed and he was very helpful to explain the things needed to be done with my car. Thank you! Jesus A. was my service advisor when I had my oil changed and he was very helpful to explain the things needed to be done with my car. Thank you! More

Waited for car while did value service. Took about 3 hours. Pleasant environment - friendly staff. Kyle was very helpful and after they found some additional faults said I could do them ne Took about 3 hours. Pleasant environment - friendly staff. Kyle was very helpful and after they found some additional faults said I could do them next time. Appreciate not being pressured to do the work straight away. More

The service was very good. Jesus Amezcua was very helpful and knowledgeable. He explained in detail everything that would be done to my car. Jesus Amezcua was very helpful and knowledgeable. He explained in detail everything that would be done to my car. More

The facility is clean and inviting, with a comfortable waiting area and amenities like coffee and tea. the staff's friendliness and welcoming demeanor, they are noted for being informative and providing c waiting area and amenities like coffee and tea. the staff's friendliness and welcoming demeanor, they are noted for being informative and providing clear explanations of service needs. A particular standout is Gregory Mercer. He has been my service advisor for several years. I consistently praise his professionalism, courteous nature, good communication practices during repairs, and deep knowledge about BMWs. More

I want to thank BMW Henderson for their staff's diligence to get the job done. Friendly staff, very welcoming from car drop off to pick up. Special thanks to my service advisor Albert Fantoni for getting my to get the job done. Friendly staff, very welcoming from car drop off to pick up. Special thanks to my service advisor Albert Fantoni for getting my car back in good condition. Thank you! More