BMW of Henderson

Repeat TERRIBLE vehicle service The worst! I dread when there is a problem with my 328i and unfortunately have had my share in the year and a half that I have been leasing my vehicle The worst! I dread when there is a problem with my 328i and unfortunately have had my share in the year and a half that I have been leasing my vehicle. Not only do they not contact you with updates on car diagnosis but expect you to incur additional expense by using LYFT or Uber or renting a car at your own expense. The worst part is that no one cares. Counting the days till lease over then on to Mercedes. More

Incredibly POOR service Multiple rescheduled service appointments, too busy to honor appointments, do not return calls or provide updates. Currently 2 days PAST due with NO Multiple rescheduled service appointments, too busy to honor appointments, do not return calls or provide updates. Currently 2 days PAST due with NO UPDATE! DO NOT USE THIS DEALERSHIP More

Wrong tires and won't correct mistake Too bad you can't give negative stars. I have never had a worse experience with a dealer in my 60 years of owning a car. They have been servicing my Too bad you can't give negative stars. I have never had a worse experience with a dealer in my 60 years of owning a car. They have been servicing my car for the last 7 years and while their service has not been great I noticed significant degradation in the last 2 years. This year started out in February with a $830 charge to replace the 2 rear tires on my 2008 BMW 538i. It only took them a month to get the correct tires and 2 trips to the shop costing me about 5 hours of my time. The first time I sat in the waiting room for 2 hours to be told that they had the wrong tires and I would have to return for another appointment. In August, I needed to have the front 2 tires replaced . Guess what! They put the wrong tires on the car and after a bill for $760 they won't return my phone calls to correct their mistake. I am driving on the wrong tires for a month now and no help from anyone at BMW. I seriously recommend that anyone considering buying a car or getting service at BMW Henderson reconsider and look somewhere else. More

worthy of 5 stars all connected with me were helpfull, kind, knowlede geable, i will ALWAYS be here when I NEED to be, clean , great shuttle guy, (JOE) comfrtable whil all connected with me were helpfull, kind, knowlede geable, i will ALWAYS be here when I NEED to be, clean , great shuttle guy, (JOE) comfrtable while waiting More

Terrible People!!! They took my CD's - and lied about when I would get them back - I still haven't gotten them back and I don't think I ever will. One was irreplaceable. They took my CD's - and lied about when I would get them back - I still haven't gotten them back and I don't think I ever will. One was irreplaceable. The radio/display was faulty And they took the CD player out. They refused to break open the CdPlayer to get them out, and instead sent it off, with my Cd's still inside - knowing I would never get them back but lied and said I would. Now, the truth comes out but those xxx people continue to say "we'll do our best to get them back" but refuse to call anyone so I just continue to wait, but nothing is ever going to happen. Don't go there. I could go on about every visit and what happened but I would run out of room. More

Bad Experience at BMW Henderson Very bad after sales service. All they wanted was sell you a car. They touted that they will also do the registration of your car. But it became a nig Very bad after sales service. All they wanted was sell you a car. They touted that they will also do the registration of your car. But it became a nightmare for me. I just should have registered the car myself. No cooperation from the higher ups once the sale is closed. More

A truly surprisingly pleasant experience! Feri Fereidouni was the Client Advisor who helped me out purchasing a 2014 BMW 328i and she was so kind, helpful, and honest. This was my first time b Feri Fereidouni was the Client Advisor who helped me out purchasing a 2014 BMW 328i and she was so kind, helpful, and honest. This was my first time buying a car from a dealership and I was nervous and expecting to be pushed into buying something I didn't want. But Feri Fereidouni listened to me and took into account the type of car I wanted and the price I was going for and she showed me a lot of great cars. She was always very honest about their pros and cons, which I greatly appreciated. She introduced me to her Sales Manager, Darell Cox who also was outstanding and took care of me also and made this a painless purchase experience. Everyone I met was really nice and friendly. I was fortunate enough to meet the General Manager, Dave Durill, before leaving in my beautiful BMW. Dave gave me his business card and told me to call him if I needed anything. From start to finish, this was a pleasant experience, one that I will tell everyone I know. Thank you BMW of Henderson, that was awesome! More

A $86k "NEW" SUV that had been WRECKED w/o disclosing DO NOT BUY HERE! THEY ILLEGALLY SELL CARS BY SELLING YOU WRECKED VEHICLES AS NEW WITHOUT DISCLOSING! On 3/25 I purchased a brand new $86K 2017 X5 50i DO NOT BUY HERE! THEY ILLEGALLY SELL CARS BY SELLING YOU WRECKED VEHICLES AS NEW WITHOUT DISCLOSING! On 3/25 I purchased a brand new $86K 2017 X5 50i. The very first day I owned the car I had an issue that I brought it back to the dealership to have them look at it. The Sales Manager Mike asks me... what did you do to the car, it was fine when I drove it last. After the car was in service for a week, with ZERO service paperwork given to me showing any work done, I finally received it back to have yet another problem the same day after having it returned to me. I brought it to the Sahara dealership because I at this point I was concerned about Henderson. It was at that point that the Sahara dealership determined the car had MAJOR work done to it prior to me purchasing it, because it was wrecked 4 months prior. My wife ran a car fax to find out that 4 months before I purchased this "NEW" vehicle that it had been involved in a serious side swipe collision. NONE OF THIS INFORMATION WAS DISCLOSED TO ME!! This was supposed to be a safe car for my family which included my 8 month pregnant wife and my soon to be son. The dealership tried to cover up the accident and keep it off the books. I owned this car for 10 days, only 2 in my possession as the rest were back in the dealership. The GM is a piece of work as he will blatantly lie to your face and look upset because he is.. that he got caught. I tried to salvage my relationship with BMW, however the GM never returned my phone call as he promised. BMW Corp along with Autonation does not care about what happened to me here! DO NOT PURCHASE the '17 X5 50i, Stock #H0J84471!!!! RUN A CAR FAX AND YOU WILL SEE IT HAS HAD TWO OWNERS AND AN ACCIDENT!! Who thought you needed to run a car fax on a new car?!? Unfortunately this experience has caused me to never want to own another BMW again! More

Lesley Schmitt was Great! We phoned Lesley towards the end of our lease to advise we’d like to renew. She made an appointment for us and had the new car we were looking for al We phoned Lesley towards the end of our lease to advise we’d like to renew. She made an appointment for us and had the new car we were looking for all ready for us when we arrived. Turning in the old car and making the new purchase was very simple. Customer service experience was excellent! More

Poor service. Won't update you. Routed to Voicenails. Over 24 hours and no ipsate. Called several times. Service Rep not answering phone, did not return calls, when asked where she is, other employees s Over 24 hours and no ipsate. Called several times. Service Rep not answering phone, did not return calls, when asked where she is, other employees say "I don't know." Customer service in service department keeps leaving her station and greets her coworker and talks a storm with him and ignores me, the customer, and more interested in a potential date than helping a customer. Guaranteed salary equals no motivation from these employees. I also asked if so could be notified when my vehicle would be ready to pickup from the girl behind the counter and she said we will bring it out. I asked again.can you tell me when you will have it out and let me know. She then said yes. I asked this since it was not ready to pick up at 6:30pm as promised. The customer service girl never told me when it's ready. I had to keep checking every 10 minutes. After 40 minutes of waiting, I asked the girl when my car will be ready. She said oh, it's now ready. I asked her why didn't you tell me, I was waiting for awhile. She lied and said I never told you I would let you know when it's ready. Customer service and service representative don't care about getting business from those girls. They only care about their coworkers abd chatting with them or disappearing completely so that other employees can't find them. You will need to voice record what they say as they won't admit what they have said or have no clue what is going on. They are so backlogged and don't know what is going on in their own service department, that they don't know what is going on. Also I was told by Malisa that we don't know what is going on with your car. Malisa said "the navigation is so complex, and we honestly don't know what is going on." More