BMW of Henderson

The service advisor told me he didn't have a loaner when I specifically booked an appointment for one. Instead of helping me find a solution he just said it was the booking agents fault. I called the servic I specifically booked an appointment for one. Instead of helping me find a solution he just said it was the booking agents fault. I called the service manager and he said that the advisor was wrong and that they could have got me a rental. They completely wasted my time. If they can't provide a good service experience and a loaner you're paying more at the dealership for nothing. Usually BMW dealerships have excellent customer service so this was very surprising. I'm never coming back. More

I WENT BACK AFTER A HORRIBLE EXPERIENCE ORDERING WITH AN INTERNET SALES PERSON AND GOT VERY LUCKY! THE CUSTOMER SERVICE WAS EXCELLENT AS WAS THE PRICE, MORE THAN A PERSON COULD EXPECT, THE SALESPERSON WA INTERNET SALES PERSON AND GOT VERY LUCKY! THE CUSTOMER SERVICE WAS EXCELLENT AS WAS THE PRICE, MORE THAN A PERSON COULD EXPECT, THE SALESPERSON WAS VERY GOOD AS WAS THE FINANCE DEPARTMENT. BILLY BATES, LAUGHLIN More

They replaced my rear tires roughly 17k miles ago on a car with 30k miles. Just had my fronts changed by nondealer and rotated them to rear less than a month ago. Took my vehicle in for service today at car with 30k miles. Just had my fronts changed by nondealer and rotated them to rear less than a month ago. Took my vehicle in for service today at Henderson BMW and they told me my fronts need to be replaced because they are worn- the ones they just sold me 15k miles ago. Obviously they had not expected me to have changed my tires out so they saw that they had changed the rears, so the fronts must now be due. What an absolute scam. Now that my car is out of warranty, it looks like its time to find an honest independent BMW shop to service it. More

I thought I had purchased a new vehicle from the internet sales manager. We worked 3 weeks on the deal and it was satisfactory. One day before I was to drive up to pick up my new BMW, he e-mailed me and s sales manager. We worked 3 weeks on the deal and it was satisfactory. One day before I was to drive up to pick up my new BMW, he e-mailed me and said the car had been sold the previous evening! Horrible customer service...Back to MB More

Penny smart, dollar dumb. Tried to return a part and they said I installed it but I didn't because I took my car to an independent BMW repair shop for diagnosis and they said i Tried to return a part and they said I installed it but I didn't because I took my car to an independent BMW repair shop for diagnosis and they said it was my starter. I had a new starter installed and BMW Henderson would not refund my money. The service/parts manager said it had markings that proved I installed it in the car. I suggested maybe BMW sent it that way and he smirked, meanwhile I have two open recalls on my 328i. WOW! BMW can make mistakes!!! Not sure what their customer acquisition cost is but they just paid $44.01 to get rid of one and write this review. More

SCAMMER Purchased a second-hand car from this BMW branch. Contacted them online, initial conversation was good, the sales did reply to this online inquiry - g Purchased a second-hand car from this BMW branch. Contacted them online, initial conversation was good, the sales did reply to this online inquiry - great. Flew in to buy the car on-site, brought cashiers check. Claimed that they have to run a credit check on us if the check doesn't go through. Manager was disrespectful because we didn't purchase their warranty after 3 attempts - I get it, it's the 'norm' of car sales, you're upset, no time to care for your customer, right? Car shipped after a weekend and a few days - OK, not to complain, guess the bank was closed. Then the car arrived with a hand-written temporary transfer driving permit for only a few days - Weird, but didn't get my concern. Then the permit expired, but still no update from the registration company -- called them myself and surprisingly, they have not received the title from this BMW. WOW! Emailed BMW and replied that their title department hasn't even sent out my title yet. ALMOST THREE WEEKS after I purchased the car in full and NO TITLE HAS BEEN GIVEN TO ME. And NO UPDATES NOR ACTIVE CONTACT IN BETWEEN. Really? More